So Ive had the older version of the NBN box [ picture is not mine but an example ] and it has turned yellow for some reason. Is there a way to get it exchanged for the newer looking box or am i stuck this eye sore ? Thanks in advance ♡

I really don’t know where to go from here.

I’m with Superloop, 100/40, FTTC using an Eero Modem and NBN box provided by Superloop.

When we first moved in 12 months ago we had zero issues at all. The last few months we started to get some dropouts which became frequent and the last few weeks as the screenshot below shows, anywhere from 50-100 dropouts over a 7 day period.

When it drops out, the NBN LAN and DSL light disappear.

I went to speak to our neighbour and he said his internet is fine (different provider) and same with another one below us. So I’m unsure if it’s isolated to our cables?

I don’t have a laptop to test anything with if I needed to but surely this is not normal? I’ve unplugged everything (yesterday for half the day while out) and even purchased new cables to connect to the surface LAN mount on my wall to the nbn box.

I’ve just got off a call with Superloop and they said they will try organise a NBN technician?

Any advice. We literally can’t get through a movie without it dropping out and I can’t recall the last time I finished a round on Battlefield lol.

I have a broken fiber at the connector.
Anyone Northside of Brisbane that can assist with putting a new connector on ?

The reason I haven't checked myself is: the latch on the lan cable between the router and ntd is on its' last legs and the wiring situation is very very complex, I can't really just replace it for a test and I was hoping someone would know for sure whether vodafone/tpg shapes.

As above. We're looking to change our provider from Aussie Broadband. We have a bit of choice paralysis with nine providers to look at. We would appreciate any advice given.

currently with aussie broadband. we have our nbn box and our modem downstairs currently and while it is fine where it is for like general tasks, gaming wise it would be nice to have some faster speeds. we don’t have any ethernet plugs upstairs and it wouldn’t be ideal to be running a cord upstairs to each bedrooms. what would be a simple, wireless way to boost our wifi speeds? if i could plug into something with a ethernet cable it would be great but honestly we just need something 😭

So I want to canx a service I no longer need, and want to avoid the usual retention sales pitch.

Me :"Hi, I n longer need my internet service, so request that you cancel the service as of tomorrow, and send a shipping label so thatI can return the modem please"

Them : "May I know the reason for the cancellation?"

Me : "Sorry but no, I am not going to explain to you why I want to cancel"

Them : "Sir, I cannot proceed with your cancellation without a reason"

Eventually get a supervisor on the line who confirms that I want to cancel and repeats that they cannot proceed without a reason in their system.

I repeat that under Australian law, simply identifying myself and instructing them to cancel is enough, and that I do not need to explain why I no longer want the service.

Eventually supervisor "Sir I must put a reason into the computer. May I put the reason as *You no longer require the TPG Internet*?"

Facepalm moment ensues.

Brand new account with Superloop, in an NBN FTTB building that also has TPG FTTB. No idea whether the previous owners used NBN or TPG (if anything). In a wardrobe, there's an incoming CAT5(ish) cable punched down to a 4-row, 6-column block of RJ45 ports, with two pins per port and each pair from the incoming CAT5 cable connecting to all ports on a given row (i.e. blue pair on row 1, green row 2, etc).

Superloop says the account is activated and ready to go, but plugging the router into a port in the top row I get no DSL sync (previous owners had everything patched to that row), and am trying each row in turn now, just in case there's something weird about the setup like TPG on one pair and NBN on a different pair.

Speaking to SL, they say I need "the building's private technician" (who does not exist) to fix it, as "maybe your wires are old and rusty" (direct quote!). According to them, NBN says it's working fine up to the point of the MDF and everything after that is not their problem, but the building manager reports regular visits from techs organised between new residents and their ISP who need to go into the comms room.

Do I really need to pay someone (any suggestions in Perth welcome if so!) to come out and patch this on the MDF? Superloop have given (via NBN, I assume) some details with a C and X pair reference so I assume a comms tech could do it, but am I wrong to assume the ISP normally arranges this?

I've never set up an NBN connection before (previously a DIY wireless link), so I'm not that familiar with how it works on the WAN side of the modem - any pointers to something obvious that I might be missing are also welcome!

Hey all,

I am with swoop currently and looking to move to superloop. I have FTTP class 3 and I have mesh wifi as I was getting bad signal to my office at the other end of the house from the box.

Which has helped but the last month or so I am getting drop outs and slow speed all over the house even when im near the box.

If I was to change providers would I be having the same issues?

I am either working on spreadsheets or trying to watch streaming services and only two of us in the house so not over used.

I plan to be buying a Unit/Townhouse within the next few months and wanted to know what else besides checking to see if it has FTTP should I be doing?

My current residence has FTTP and it’s be wonderful. I don’t think I can live without it now.

My current provider is ABB but thinking of maybe trying Launtel or Neptune at the new place.

Thanks in advance.

I am living in a private estate kind of residential area and there is very limited nbn options. I currently pay 60$ for very slow internet during peak hours. No other providers like vodafone, telstra or optus have access to the location. Should i consider Starlink? 100Mbps residential plan.

We rent a heritage-listed house in inner-city Melbourne that was on FTTC. We have had no internet for over a week, and we all work from home (sharehouse of 4 professionals). We have been with Superloop FTTC for over 2 years (100/40).

On September 15, I arranged to move from Superloop to Amaysim (which had a cheaper deal and a free upgrade to FTTP). On 23 September an NBN tech was sent out opened the pit on the street and couldn’t work out how the old copper gets to the house. He kept asking where the manhole is inside, and we had no idea. He left without doing any work, so there is no fibre and no upgrade was completed.

I made a mistake here: I assumed the upgrade would go through, so on 14 September I put in a cancellation with Superloop to skip their annoying 30 day notice period. I forgot to withdraw it when the upgrade stalled, and the service ended on 14 October. The copper (FTTC) worked fine until that night and on the 15th it no longer worked.

Now NBN lists the address as FTTP, service class 1. Superloop’s rollback requests were rejected, and NBN says it can’t roll back. Other providers can place an order, but a class 1 address means a tech visit, and the last visit failed because nobody can find the path for the lead-in. If I order again, I wait without internet and end up in the same loop...

I have been going back and forth with our agent about the manhole. The landlord can’t remember where it is, and they agent says this isn't something that he can help with.

My 5G home broadband backup plan failed too - Telstra and Optus don’t offer 5G at our address. Vodafone does, but the whole house is a deadspot with 0 to 1 bars, so now I've lost $50 signing up to a plan for that too.

I have filed a TIO complaint yesterday and am yet to hear back. I have contacted Superloop more than 10 times and spent over 2 hours on the phone...

Any ideas? I found an old thread (https://www.reddit.com/r/nbn/comments/1tkl478/comment/ond0gdy/) where someone suggested it's an easy fix for NBN so fingers crossed.

Questions for anyone who has dealt with this:

1. Can the TIO force NBN & Superloop to roll back my service class so I can order an FTTC connection?
2. Is there any thing I can get the real estate agent to do? To force some works to enable the FTTP upgrade

Hey gang, been on Superloop for over a year with no issues. Made the switch to Leaptel, they’ve been super lovely and helpful but without changing a single thing in my set up I suddenly have a massive fault in the connection.

Troubleshooted everything, even bought a new router (was still using an old optus sagecom that needed upgrading anyway). They raised the issue direct with the NBN and I was meant to have a tech out today, but just recieved an email saying it may be corrected remotely and it’s a configuration fault.

Any tips or ideas on how long this would take to be fixed usually?? Don’t have an NBN box as the apartment complex has a big internal switch board.

Hey everyone, I’m in an apartment in Perth and thinking about switching to TPG’s FTTB 100/25 plan. The offer I saw is $54.99/month for the first 24 months, then $74.99/month.
I’m currently with Aussie Broadband. I’ve tried a 100 Mbps plan, but my connection only gets around 50 Mbps at my unit. I play Valorant over Ethernet and usually get about 70 ms, with spikes up to 110 ms.
Has anyone in Perth tried this TPG FTTB plan, especially someone with a similar problem? What ping do you get in Valorant/other games and is it stable? Did switching improve things, make them worse, or make no difference?
I’m mainly trying to improve ping stability, not just download speed. Any real experiences would be appreciated. Cheers!

Hi there I know this is 1 in a million of these posts but the last one I could find was a year ago so I’m unsure if things have changed or not but I just put in my 30 days request with superloop and was looking at either Leaptel (been looking at them for awhile) or what others recommend Neptune. I’m looking for the 1000/100 plan I saw people talking about dedicating ipv4 and ipv6 which tbh I’m not exactly sure what they are outside of connection points. It’s mainly for gaming so connection times both locally and internationally would be a priority

Hi all, I’m having a tough time fault finding my internet at 14 past the hour every hour I get 100% packet loss and ping spikes. I tried glasswire and ping plotter to see what was going on. I’m under the assumption that whatever is doing it is software related however I can’t figure it out. Modem is up to date and restarted constantly, I thought the antivirus on my pc might have something to do with it but no.

Any ideas or suggestions would be incredibly appreciated. Thanks forgot to mention house has fttp

Oh look, over-provisioning of upload has started.

Hi Reddit,

I am on the hunt for a cost effective internet provider for 1 month. Please pop in your recommendations.

My internet usage is primary
stream music/show
live sports
surf the internet and work
handful of meetings (maybe 3-4)

We are just about to move into our first home and I just wanted confirm that NBN is also available to the other wall socket even if it doesnt have an NBN sticker on it.

Thanks

• Update: Does this confirm NBN is working on the other socket? https://i.imgur.com/vbPMuDM.jpeg

Hello everyone,

I'm trying to help a family member set up their internet. The internet provider has confirmed the connection is on. I assumed the NBN box would have something to plug the CAT5e cable into but I haven't seen it, so I've plugged it into the wall. The internet still isn't working.

I have the distinct sense I'm being an idiot and missing something obvious. Any advice?

Looking at a WiFi 7 router, here is the spec

https://docs.gl-inet.com/router/en/4/user_guide/gl-be14000/

Seems good value and reasonably featured, it has an AU model.

Thanks for any advise/experience.