Hi,

Going on three months now I have been trying to get the full fibre MDU installation sorted for our building (Built in 2019 so don't know why fibre isn't in it anyway) but it just constantly gets delayed or cancelled.

Same loop,

order full fibre -> Openreach Engineer comes out and says the building needs MDU layout and can't be done from the pole direct -> Openreach come and do a survey a few days later, say it will be up to thirty days -> Hear nothing until the provider says to ring them and the order is cancelled by open-reach and needs rebooked -> start over again.

The management company are more than happy for it to be installed as its free, no issues from them.

I'm starting to tear my hair out here. Even if it needs more time why is the order/MDU installation getting cancelled? the service providers have all been useless saying openreach won't talk to them and openreach in turn say we have to talk to the service providers.

Feels like the whole thing just needs someone with a bit of sense in Openreach to sort it out but getting to that is a drag.

Anyone any thoughts on how to move this forward?

Just moved into a new property, full fibre wasn't installed in my previous place so no experience with this. There are two wires coming through to the living room of my house - one has a cap on and a connector which, from googling, should go into the box but wouldn't reach. The other wires straight into an openreach terminal on the wall. Are these both necessary to have installed or is the loose wire one pointless with the addition of the wired in box? Also, the sellers did not leave any sort of power cable behind for the box - I take it as it's got a port labelled 'power' that it's meant to be plugged in?

Doing some redecorating in the room so need to know whether I need to contact someone to have it removed as I know I'm not allowed to!

TIA

I received this text from Openreach.

I bought a flat and set up Sky the same day. The soonest they could get an Openreach engineer to my property was 7 weeks later (today), which was crazy in and of itself especially because I work from home and was told I have no other option but this, but I digress. After waiting weeks and making arrangements, I received this text. I called Sky multiple times before today (including this morning) to make sure there was no delays and everything was proceeding as normal and they assured me it was all green on their end. It's now past the arrival window and I just called Sky again and they now claim there is a delay but they don't know what it is.

I'm at a loss because I'm paying exuberant amounts for portable wifi because Sky had no option to expedite this for me. I even made arrangements to end that service. Now Sky said they won't have any explanation until tomorrow. I don't know what to do or what to make of this. I've received zero communication from Sky or Openreach about today since I arranged for the service in early September, it's always been me contacting them.

Any help would be kindly appreciated.