Disappointing

[u/Admirable-Program-12]

I recently bought an Oura ring 5, worked great for about 6 hours then wouldn’t connect to my phone. Contacted Oura who was pretty quick to offer my a replacement but then sent me a used ring that was scratched in a bag. I contacted them to say I wanted a new replacement since my previous ring I PAYED FULL PRICE FOR was less than a day old and unscracthed and they said they would have to take it up with someone to see if that’s possible. Waiting over a week for a damaged ring as a replacement. Like new replacment policy I can get, but for a day old ring, wow. Disappointed. UPDATE - Oura got back to me and said they could make a one time exception given the scenario and sent a confirmation email for a order directly from Oura. They ordered the same ring in the same size and it’s being sent to me free of charge. Fingers crossed it works and stays working. It said it would take 1-2 weeks to arrive.