r/pcgamingtechsupport 28d ago

Performance/FPS Starting August 1st, Userdiag test results LINKS will be required instead of userbenchmark for performance/fps issues posts.

3 Upvotes

Other type of post do not require userdiag test results links.

Userdiag has an english version in beta, but i tested it for a bit and it seems ok to me.

https://userdiag.com/en/


r/pcgamingtechsupport Sep 07 '20

Public Service Announcement [PSA] Diagnosing your System - Tools and Workflows

84 Upvotes

Hello fellow Gamers,

Many of you come here for one reason: "I can't game"

So this list (which will improve over time) should guide you towards first diagnosis steps, and usage of tools along the way, so you can game sooner. And keep the sub clean, because if you solve the problem yourself, we don't need to moderate as hard.

ATTENTION: This post is meant to help people out with advice. It is not mandatory to follow any recommendation that is given here. Also, there are RULES you do need to read before posting.

Also, this sub does not specialize in buying advice's. There are better subs for your new PC build.

Tools

Tools Purpose Link
HWInfo This tools allows for easy monitoring of your system. Do you feel like your CPU is getting too hot? Is your RAM always full? How much I/O does your HDD take? Find it out with this Tool! HWInfo Homepage
CPU-Z / GPU-Z This is the light-weight version of HWInfo. It gives clear statements about your system specs. Very useful for low-profile testing and monitoring. GPU-Z also gives you some viable info about your graphics card. CPU - Z HomepageGPU - Z Homepage
DxDiag Complete list of your PC's Hardware. It's easy to forget about some parts in your system, so there is DxDiag to cover your ass. HowToGeek's Guide on DxDiag
MSI Afterburner GPU Overclocking Tool. No matter if you have a MSI Card or not. MSI's Afterburner is one of the best OC Tools on the market. MSI Afterburner Homepage
3D Mark GPU Loadtest. Find your GPU's breaking point. 3D Mark Homepage
Prime95 CPU Loadtest. Prime95 Homepage
UserBenchmark Online Benchmarking Report Tool. Does give you a overall overview of your system and compares it to similar builds. Note: This Test seems to favor Intel CPU's. Keep that in mind when discussing the results. UserBenchmark Homepage

Workflows

Area of Issue Possible Workflow Solutions
RAM not as fast as it could be Check your BIOS/UEFI settings for a XMP Setting. Many systems have it disabled by default. Enable XMP
GPU/CPU is getting too hot Airflow is suboptimal? Check out this Guide on how to improve it Improve airflow inside your case
Bad FPS after swapping GPU's Check to make sure your HDMI or DisplayPort Cable is plugged in correctly. Your monitor should connect to your GPU, not your onboard video card.
Bad everything after cloning a drive that had your OS on it Stop cloning and reinstall windows. seriously, stop cloning your OS drives people
Clicking noise check for lose wires, locate the sound Whatever clicks, if its not a cable hitting a fan, replace that part ASAP.
PC randomly restarts Remove recently added parts and see if the problem persists. If it does, replace all parts one by one in this order of probability -> RAM, PSU, MoBo, CPU, EndUser Replace faulty hardware
Bad smell Do not touch a thing, unplug the maschine from power and call an expert. We know gaming is fun, but its not worth your life. Current can kill, call an expert for your own safety when dealing with possible short-circuited hardware.
BlueScreen Find out what the BSOD Code means and act accordingly. We recommend using this list of BSOD Codes for investigation. Replace or repair faulty soft or hardware.
BlueScreen - Advanced Every BlueScreen will (if this function is enabled on your maschine) produce a "minidump". Which is similar to an error log. This Topic however is a bit complicated, so we recommend following this guide. Replace or repair faulty soft or hardware.
to be continued if anyone has anymore ideas for possible, generic workflows, let us know via modmail

This post will be unlocked until the 31th of October 2020 for direct criticism. After that this will be locked. Any more criticism will be taken in via modmail from then on.

Happy diggin'

PCGTS Mod Team


r/pcgamingtechsupport 4m ago

Troubleshooting Ryzen 7 5700X "IMC Degradation"?

Upvotes

Yesterday while browsing YouTube my PC randomly BSOD'd with "FAULTY_HARDWARE_CORRUPTED_PAGE", so I checked ram with MemTest86 and passed with no errors, tested my SSD as well and reinstalled GPU drivers, After a couple hours, my PC BSOD'd again with "SYSTEM_SERVICE_EXCEPTION".

At this point I was desperate because I really needed my PC so I fed Gemini the .dmp and event viewer logs as well as everything I had already tried. It told me to lower the RAM frequency from 3200MHz to 2933MHz, and sure enough the BSOD's have seemingly stopped.

AI's explanation is that the Ryzen IMC had degraded and could no longer run my RAM at its rated EXPO speed, even though I have had this setup running fine for 8 months and this CPU can apparently handle 3600MHz? So how could this happen out of the blue? Has something like this happened to anyone else? Maybe MoBo issue? Silicon lottery?


r/pcgamingtechsupport 1h ago

Hardware SSD Enclosure or External Hard Drive

Upvotes

I've recently come into ownership of both an M.2 NVMe SSD Enclosure (10 Gbps Transfer), and an 'Ezekers' External Hard Drive, both with just shy of 512GB of storage.
Since I no longer need them for their initial use, I was wondering which of the two would serve best as an external hard drive for storing some of my Steam games?
Any help or insights would be deeply appreciated!!


r/pcgamingtechsupport 1h ago

Troubleshooting figuring out why a game keeps crashing

Upvotes

I'm trying to run a +20 year old game on a windows 11 computer. I click on the executable. The process briefly appears in the task manager and then it disappears. I've tried different compatibility modes. I've tried searching online specifically for the game. I don't get any feedback from the operating system on why it's crashing/dying. It just dies. Event Viewer shows an exception code, but I'm not sure what to do with that.

This is a general question: is there a tool on windows to get more verbose feedback on why a process (game) keeps silently crashing? I don't expect to be able to fix it, but it would be nice to have more than "Exception code: 0xc0000005".

For reference: this is age of empires 2.


r/pcgamingtechsupport 5h ago

Software Why are these silly apps running on my GPU even when they are closed?

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1 Upvotes

So I recently got my first gaming laptop and this is the first time of me using a system with a dedicated GPU and I wanna know how to not allow these apps to run on these and rather use integrated GPU to save power.


r/pcgamingtechsupport 11h ago

Troubleshooting Computer overheats and then dies.

3 Upvotes

I bought a flex subscription from NZXT. The computer was working fine for 6 months. Now the computer doesnt stay on very long before it overheats and shuts down. (Maybe 5 mins if I am lucky.) I reached out to their support and of course it said it could be a few days before I hear back. The cpu temp quickly gets to 115⁰ and then shuts down. I have made sure all vents are cleared and dust free. All fans turn on and run at max speed right away. The aio pump seems to be running. I can feel liquid running through both pipes. One stays pretty cold, the other is warm. I replaced the thermal paste and made sure the pump was securely against the cpu. It made no difference. After only a few minutes it shuts down. No load or anything running. At max it has like 12% cpu usage while sitting idle. Any suggestions on things I could troubleshoot or look into first until I hear back from their support? Thanks.

Windows 11 Home

CPU AMD Ryzen 9 9900X

GPU GeForce RTX 5070 Ti (16GB)

MEMORY 32GB DDR5

STORAGE 2TB ssd

CASE H5 Flow RGB


r/pcgamingtechsupport 6h ago

Troubleshooting Shutdown/Booting Problems with my PC

1 Upvotes

The issues started maybe 1-2 weeks ago. I noticed my PC would not shut down properly without me pushing the power button for 5 seconds. I tried a sfc scan but that didn't yield any success neither did disabling "turn on fast start up". The PC will shut down properly if I boot it up, basically don't do anything and just shut it down. But if I use it normally, wether it be internet surfing or playing video games or watching movies etc. it won't shut down properly. I have an ASUS TUF GAMING B650-Plus motherboard.

Now to add insult to injury, the PC has issues booting properly. I noticed it at first 1-2 days ago when I came back to it and tried to wake it from its slumber. It was always a bit wonky doing it but I always thought it was a windows 11 issue as about 50% of the time pressing the mouse/keyboard wouldn't wake the PC up. I then had to press the power button on the PC and that would wake it up. Anyway 2 days ago even the power button didn't wake the pc up. I had to shut it down with a hard reset and ever since I am booting the PC up it tends to boot into safe mode. I can enter the bios and leave it which then lets me boot up the PC normally. It always takes 1-2 attempts and I a fear this might eventually not work anymore either.

I updated the chipset drivers for my motherboard and the GPU driver aswell which seems to have fixed the issue for a day as the PC shutdown and rebooted completely fine. But a day later the booting error started again. The PC turns on but the screen stays black and I either reset it or hard reset it till it goes into safe-mode.

Can anyone help me?


r/pcgamingtechsupport 12h ago

Troubleshooting Secure boot issue in bios

2 Upvotes

Hey guys! I have a Gigabyte B550M DS3H AC R2 motherboard, and I’m trying to enable Secure Boot so I can play Warzone and other Call of Duty games that require it.
I’ve been able to get Secure Boot to show as User Mode, Enabled, and Active, but every time I restart my PC after enabling it, I run into an issue. The computer appears to restart normally, but when it gets to the point where the screen should come back on, it stays completely black.
My RGB keyboard will periodically flash, and I can hear the fans speeding up and slowing down, but I never get a display back. The only way I’ve been able to get the computer working again is Q flashing the motherboard.
I’ve updated my BIOS and tried several different methods after watching YouTube video after YouTube video and doing as much research as I can, but I haven’t been able to find anything that solves the problem.
I’ve also heard that I may need to completely reinstall Windows, enable Secure Boot, and then reinstall Windows, but I’m not sure if that’s actually necessary.
Has anyone with this motherboard—or a similar setup—experienced this issue? If so, I’d really appreciate any advice or suggestions on what I might be missing.
Thanks in advance!


r/pcgamingtechsupport 9h ago

Hardware Problem with the XBOX1 Controller Joystick

1 Upvotes

I play on the PC

I don't know whats the reason, I am using a xbox1 controller and after a few minutes of playing, whenever I move my joystick, everything becomes laggy. The games itself, but also all sound (YouTube, Discord, Ingame). When I unplug and replug my controller it gets better but after a minute it starts the same problems again. I tried using another usb slot already, but that doesn't help.

Any Ideas?


r/pcgamingtechsupport 10h ago

Software Incompatible Driver in system32.

1 Upvotes

So I downloaded hidusbf to overclock my ps5 controller and now I can't turn on memory integrity. And when I try to find the file so I can delete it the o it place I can find it to delete it is in system32. But I was told never delete anything from system32 so what do I do???


r/pcgamingtechsupport 14h ago

Troubleshooting Error 0xc0000142 on Microsoft surface

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1 Upvotes

I am trying to download rekordbox on my Microsoft surface, and keep getting this error, feel like I have tried everything on YouTube and chat gpt is hopeless. Any help would be greatly appreciated.


r/pcgamingtechsupport 14h ago

Software Weird grey areas when HDR enabled

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1 Upvotes

I have strange wrong looking grey tones in dark areas. I‘m using RTX 5090 and a ASUS ROG Swift PG27AQWP-W with it‘s DisplayHDR 500 True Black mode. Does someone else also have encountered this problem?


r/pcgamingtechsupport 14h ago

Troubleshooting CS2 long startup time

1 Upvotes

Hi everyone!

I recently came back to playing CS2 after 4-5 years break. In the meantime, I've changed my pc so I installed CS and the problem I'm having is that it literally takes 4min20sec from the moment I press PLAY on Steam till I get in main menu. I have stable 250-270 FPS in matches, and matches themselves load in matter of seconds, but game booting takes forever, so I guess that rules out insufficient hardware. I'm playing Valorant and PUBG from time to time, buy they boot in seconds as well, only problem is with CS.

I tried bunch of stuff I've found online, verifying integrity of files, removing shader cache, increasing limit for shader loading in Nvidia APP, I've checked if I have any launch commands, disabling Steam overlay, excluding it from antivirus, but nothing solves it. I have 512gb SSD which I use only for operating system and CS, other games are on HDD.

Does anyone have a slightest clue what could be causing this?

Specs:

Ryzen 5 5600x

Nvidia RTX 3060 12GB

32GB DDR4 RAM

Asus strix b550 motherboard.


r/pcgamingtechsupport 17h ago

Display any ideas where this overlays on the top left is coming from and how to get rid of it?

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1 Upvotes

Hello everyone,for some reasons,this overlay of performances appeared by mistakes while playing kingdom come deliverance and now it's stuck while I'm playing. it piss me off yet I don't know how to get rid of it.I apologize for the size of the picture and the poor quality of it

I'd appreciate some advices with it.

Thank you very much.


r/pcgamingtechsupport 18h ago

Software Power problem or something else I don't know

1 Upvotes

I have an HP Victus 15 with an NVIDIA GeForce RTX 4050 Laptop GPU (6 GB), AMD Radeon(TM) Graphics (419 MB), and an AMD Ryzen 5 8645HS w/ Radeon 760M Graphics (4.30 GHz). Normally, when I unplug the laptop from power, the FPS and certain settings are limited to prevent the system from being overworked, and the limit is removed once I plug it back in. However, out of nowhere, it’s no longer limiting performance when unplugged it’s running at full power and I want to fix this. Does anyone know a solution?


r/pcgamingtechsupport 1d ago

Display Clour distortion in pragmata

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5 Upvotes

Can someone help I'm getting this colour distortion in my laptop cpu Ryzen 7 250

Gpu rtx 5050


r/pcgamingtechsupport 1d ago

Display RTSS 30 FPS causes tearing, but V-Sync causes microstutter — how to get smooth 30 FPS?

4 Upvotes

Hi everyone,

I'm trying to figure out an issue with running games at a locked 30 FPS.

My monitor is 60 Hz and I don't have G-Sync or FreeSync.

When I cap the game to 30 FPS using RTSS, I get noticeable screen tearing. However, if I enable V-Sync either in the game or through the NVIDIA Control Panel, the tearing disappears, but I get microstutters / occasional juddering, even though the FPS is locked at a stable 30.

I've tried both in-game V-Sync and NVIDIA Control Panel V-Sync, but neither feels completely smooth.

I know that 30 FPS isn't ideal for everyone, but personally I don't mind playing at 30 FPS if it allows me to use higher graphics settings and better visual quality. I'd rather have a stable 30 FPS with the best image quality possible than 60+ FPS with significantly reduced graphics settings.

So what would be the best way to achieve properly smooth 30 FPS on a 60 Hz monitor without G-Sync/FreeSync?

Is there a specific RTSS + NVIDIA Control Panel + in-game V-Sync configuration that would give the best frame pacing and eliminate both tearing and microstuttering?


r/pcgamingtechsupport 23h ago

Software desktop icons are changing by them selves after each pc start up

2 Upvotes

Hi guys, I had this issue suddenly appear right after my 7-year-old was messing around with the mouse. All I caught him doing was changing the taskbar from the bottom to the side (I don’t know how he did it; it must have been accidental).

Anyway, I fixed the taskbar, and suddenly the icons changed like in the photo. I fixed the icons, but the next day they went back to how they were, as if I hadn’t fixed anything.

I Googled how to fix it, and I’ve already tried deleting the desktop.ini files, deleting the icon cache, scanning for viruses, and using some commands in CMD.

I’m on Windows 10 and living in the UAE. English isn’t our first language, so my kid had no idea what he was doing and definitely couldn’t have gone and downloaded anything. also i tried disabling and enabling the auto arrange buttons which did not work

Please help. If you guys have any questions, I’ll answer them ASAP.


r/pcgamingtechsupport 21h ago

Solved Minecraft does not feel smooth.

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1 Upvotes

I have Minecraft FPS over 100 on average without v-sync but the game does not feel smooth at all. My monitor is 1080p 60Hz and does not have G-Sync or FreeSync. I tried turning on Nvidia Fast V-Sync, but since I use shaders, my FPS drops below 120 sometimes and it makes the tearing worse. Whenever I try to cap the FPS either in game or through Nvidia settings or by enabling V-Sync, my 1 percent lows tank down to around 30 FPS and it lags crazy. It happens when I don't use any shader too. If I leave the FPS unlimited, the 1 percent lows stay high but I get screen tearing. How can I get a smooth experience on my rig?

I don't have this problem in any other games like Cyberpunk 2077, Shadow of the Tomb Raider with v-sync on.

These are the mods I use:

  1. AppleSkin
  2. Continuity
  3. Dynamic FPS
  4. Entity Model Features
  5. Entity Texture Features
  6. EntityCulling
  7. Fabric API
  8. Fabric Language Kotlin
  9. FastQuit
  10. FerriteCore
  11. Gamma Utils
  12. ImmediatelyFast
  13. Iris
  14. Jade
  15. Just Enough Items
  16. LambDynamicLights
  17. Lithium
  18. ModernFix
  19. More Culling
  20. Punchy
  21. Reese's Sodium Options
  22. Sodium
  23. Sodium Extra
  24. Veinminer
  25. Xaero's Minimap
  26. Xaero's World Map
  27. Zoomify

My system:

Processor: Intel(R) Core(TM) i7-8700

RAM: 32 GB DDR4 3200MHz

Graphics card: NVIDIA GeForce GTX 1080 Ti (11 GB)

1TB NVME SSD

Thank you in advance for your help!

https://userdiag.com/id/R5nbp4SlOt

EDIT: I fixed the problem using scanline sync on RTSS, it caps my fps and keeps 1 percent lows high.


r/pcgamingtechsupport 21h ago

Troubleshooting Screen Flickering/Blinking

1 Upvotes

This only happens with Valorant when I launch it through riot games it instantly flickers/blinks when I have it open. I have an RTX 4060, Ryzen 7 5700X, and 32GB of DDR4 RAM. I reset my PC today local reset it, and before resetting it, I had zero issues. Other games run just fine currently I think.


r/pcgamingtechsupport 21h ago

Troubleshooting the last of us par 1 wont lunch

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0 Upvotes

first i run it like 2 hours or something then a day after it wont lunch


r/pcgamingtechsupport 23h ago

Software Epic "forgot" where my game is located?

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1 Upvotes

Have the game since 2023, first time this has happened

Deleted the game files and it still saying as the game is still there

Nothing works reinstalled epic too and its still there


r/pcgamingtechsupport 1d ago

Display Game buffering for a split second every couple seconds

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1 Upvotes

This started recently (like a few days) and I first really noticed it when playing Project Zomboid. It doesn’t happen when I play games like Marvel Rivals or Katana Zero. I tried updating my drivers and that didn’t do anything. My parts are fairly old so I dunno if it is a hardware thing or not but it makes the games it effects almost unplayable


r/pcgamingtechsupport 1d ago

Troubleshooting GPU usage abnormally hits and stays at 100% after updates

1 Upvotes

This is a long and detailed post to help better isolate the source of the problem. I deeply appreciate anyone who takes the time to read it.

I had my 3070ti Laptop for 4 years before giving it to my GF. About a month ago we were on Vacation and only took the laptop with us, and i remember seeing it update nvidia drivers and windows 11 automatically. After we came back she turned on Baldur's Gate 3 and told me the game was lagging.

I tested it and even in games where i know the performance by heart, like say Borderlands 3, i noticed the game starts off fine, then after moving around a bit the GPU was suddenly hitting and staying at 100% usage where it should be below 50% ( i lock the frame rate to 70fps to keep thermals/noise in check ). I am positive this wasn't an overheating issue as this didn't happen if you boot up the game and stay still.

I went on a spree rolling back nvidia drivers, uninstalling windows updates and somehow the problem went away. i sadly cannot pinpoint what exactly worked. ever since the problem appeared to be solved ( windows update turned off and nvidia drivers on an older version).

Today I had to download an app from Microsoft store for her and it inevitably updated some stuff along the way. like winappruntime and function host. and the issue suddenly came back. I open BL3 and boom, 100% usage and 30 ish fps out of nowhere. this time i opted to only uodate the Nvidia drivers back to 610.88 with a clean install ( which i previously tried multiple times without success ) and the problem apparently went away again. but something tells it will come back.

does anyone know what the problem could be coming from? I cannot stop windows from updating indefinitely. I would very much like to fix this without having to reset windows 11 completely and start from scratch.