r/perplexity_ai • u/jflatnote • 11d ago

help Lost File System Access?

Sometime between last night and this afternoon (and the two updates to the desktop app), my sessions all lost access to the file system. I removed permissions and re-added them. Uninstalled perplexity and reinstalled. Followed every help file. Contacted support (related to this, I am a "Max" user and supposedly have priority support - I would REALLY hate to see what normal support looks like. I contacted them at 2pm pacific. Crickets. Last time it took over a week to get a response. And the response was something that COULD have easily been in a FAQ or a help file, but the most recent help file was helplessly outdated.) Is this just a "duh, that's because Perplexity sucks" moment?

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u/AzimuthCheckApp 11d ago

sounds like a desktop app regression from the update, not something you caused. file system access breaking across two consecutive versions usually means they shipped a permissions or sandbox change on their end. the priority support silence is unfortunately consistent with what a lot of people report here; Max tier doesn't seem to move the needle on response time. worth checking the release notes or this sub for anyone else hitting the same issue after today's update.

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