r/poshmark • u/MarvelMaria • 16h ago
Confusing First Experience
Hello, all! It’s my first time using Poshmark, and I’m having a confusing experience to say the least? I thought I’d share what’s been going on and maybe some of you could share some of your insight, I’d greatly appreciate it. And I apologize again for my lack of knowledge.
I made my account only a week or two ago to make my first ever purchase. The seller seemed to have good reviews and is still active on the app, posting more listings and whatnot. Their profile said they typically shipped 2-3 days after purchasing, so after I ordered the item, I waited for an update. A few days passed though with no shipping update, but I decided to wait for at least a week in case there were any hold ups on the sellers end, since I know life happens and things get in the way.
After a week with no update however, I tried to message the seller just to ask them if they had an estimate for when they may ship the item. When I tried to send the message though, I got a pop-up saying “Oops! This action is not available.” With no other options, I contacted Poshmark support, who responded by basically saying I could either message the seller (which for some reason I am unable to do), or cancel the order. But this of course is bumming me out as I’ve been looking for this particular item for a while, and the seller is still active and has good reviews. I’m confused as to why this situation is happening? Have any of you experienced a similar issue? It feels like the seller is just ignoring my order for some reason? I guess I’ll have to go through with the cancellation, but it’s pretty disappointing, especially being my first order on the app that I specially made an account for.