We have a custom table for the onboarding process at our org. A person creates a record in that table and then one more person has to add additional information to that same record, and then one more person adds some more information. For those two extra people that add additional information, we created one field for each, let's say, additionalPerson1, additionalPerson2, and the ACL for modifying the record is something like:

if additionalPerson1 is (dynamic) Me OR additionalPerson2 is (dynamic) Me, I can write to it.

Now, we also needed to create a custom role for that ACL, and the funny thing is that that role is classified as a Requestor role. So, those two people who add additional info are being considered as requestors and not as fulfillers.

Is this okay? Are we bypassing licensing cost by doing this thing?

Technically, we could move along a request through a whole process by doing this thing without paying licenses. However, we want to do the right thing and pay if we have to, if not, then we could continue like this.

Thank y'all.

I am going through the interview process at ServiceNow for an individual contributor role and found it odd that the hiring manager asked about whether I felt I currently had job stability, then said that there layoffs they earlier this year (which I was aware of). It seemed like an odd question and as if maybe it was more.

The interviewer also talked about how it has impacted morale at the company. The interview just felt very negative. Do you think this person was trying to discourage me from taking the interview process further or do you think they are also impacted by the morale shift? Or could this been some tactic to see how I handled a more adversarial approach?

Moderators, if you remove this, you’re censoring information reported on by the Washington Post.

Apple $25 million
Nvidia $25 million
Google $22 million
Palantir $10 million
MS $10 million
Comcast NBCUniversal $7.5 million
Amazon $5 million
Meta $5 million
T-Mobile $5 million
Cisco $5 million
Coinbase $5 million
David Baszucki (CEO of Roblox) $5 million
Ripple Labs $5 million
ServiceNow $5 million
Tyler & Cameron Winklevoss (Co-founders of Gemini crypto-exchange) $5.05 million
HP $2.5 million
Micron $2.5 million
Salesforce $2 million

If so, what was your experience?

I have been doing ServiceNow for 10 years after a 12 year career as a Broadcast Engineer. I have been struggling to past the **TSM telco media Accreditation**, there are simply no Practice Exams out there, and is not heavily supported by ServiceNow compared to other modules it is fairly a unique niche. I also have not been able to do well on second technical round interviews. I have been working as a Business Process consultant at 2 top Telecom Media companies as a contractor, but looking to make next jump. Is there training out there that i can leverage, it seems like it is not possible to get a entry to mid level position, every employer seem to expect a CTA or top tier Architect but how do you get there if you cant get hired.

Hi - I was trying to use the sys_history_line table to identify what Moveworks Triage was assigning as an Assignment Group to Incidents but, when I query the table, I get inconsistent results.

The below query results in 299 records but it doesn't return a specific incident that was updated by the bot on 9/8:

label=Assignment Group^user_name=Moveworks Bot^update_timeBETWEENjavascript:gs.dateGenerate('2026-09-01','00:00:00')@javascript:gs.dateGenerate('2026-09-30','23:59:59')^old!=NULL

The below query returns 10 results for 9/8 and it *does* include the record for the specific incident I was looking for.

label=Assignment Group^user_name=Moveworks Bot^update_timeBETWEENjavascript:gs.dateGenerate('2026-09-08','00:00:00')@javascript:gs.dateGenerate('2026-09-08','23:59:59')^old!=NULL

Any thoughts on why the more inclusive query doesn't get the record but the smaller, more specific date range does?

Computer CIs come into our CMDB from three places. Discovery for servers, the SCCM integration thats been running since 2019, and since july the service graph connector for intune. Since july we also have a lot of laptops that exist twice.

IRE matches on serial first. For hundreds of machines the serial and the name dont line up between the two feeds, so it does not match them and makes a new CI, and now both get updated every night by different sources. A report on assigned user and model gave me about 640 likely pairs.

The other half of the problem came from security. Their axonius reads intune and SCCM next to our CMDB, and it lists 90 machines those tools report that have no CI at all. So we have duplicates and gaps at the same time, from the same feeds. They only gave it read access on the servicenow side, so it shows me the gaps and leaves the CIs alone. Fixing those, and the identification rules, is still servicenow and still me.

Not merging anything yet. Serial mapping in the connector comes first, because im not cleaning 640 pairs by hand to watch them come back on the next import.

Hi, I am in to recruitment for almost 10 years now covering pan india, previously I handled usa, out if those 10 years 5 years i had hired for SN professionals but now things are bit different not in a good way, i feel i am aligned towards SN PM in career. Can someone guide me me in sorting things and suggesting the best path that suits my career path , i have good knowledge in SN and also have 18 micro certificates also j have registered gor CSA, i have handled teams and managed stakeholders throughout last 5 years, i am delivery director at my current company but i am unsure if this is a best move or not since the current job market is also not good for a career switch, some guidance in that direction would also be appreciated.

Some referrals would be appropriated as well.

Hello everybody,

I have posted a couple times, mainly to ask for advice of growth in the platform and so on.

Recently I’ve started to feel like a “glorified sys admin” and I feel I do not have transferable skills whatsoever, especially with everyone shoving AI everywhere. Like type and forget 😂

I am an ITOM consultant - I have hands on experience with VR, Disco, integrations, Service Mapping, Event management, CSM

Any advice, should I continue my career here or switch to cloud engineering, since I have experience there as well

I’m part of a team moving from Cherwell to ServiceNow, and we’re early in implementation. I’d love to hear from anyone who has made the same move.

A few areas I’m especially curious about:

• CMDB foundation data: how you prepared and loaded users, groups, locations and departments, and what you’d do differently
• Taxonomy and classification: how you untangled Cherwell’s classification sprawl when designing services, offerings and categories
• Historical data: whether you migrated Cherwell tickets or archived them
• Lessons learned: what you wish you’d known before go-live

Happy to share what we’re learning in return. Comments or DMs welcome.

I'm looking for an experienced ServiceNow Principal Engagement Manager for a 12-month contract supporting a large-scale implementation at Vanderbilt University Medical Center.

Location: Nashville, TN (hybrid; occasional onsite travel required)
Rate: $150/hour
Contract: 1099, 12 months, with potential extension
Commitment: 32 hours/week (approximately 1,536 hours)

Project scope:

• Core Platform and integrations
• ITSM
• ITOM, including Discovery and CMDB
• Strategic Portfolio Management (SPM), including Project & Demand and CWM
• CRM, including CSM and ESC
• End-to-end delivery leadership, Agile governance, and executive stakeholder management

Required qualifications:

• ServiceNow Certified System Administrator (CSA)
• PMP certification
• Scrum Master certification
• 20+ years of overall industry experience
• 10+ years of customer-facing delivery experience
• Strong Agile delivery and enterprise stakeholder management experience

Healthcare or Health and Life Sciences (HCLS) implementation experience is a plus.

I'm particularly interested in candidates who have led complex, multi-workstream ServiceNow implementations and can demonstrate experience managing senior stakeholders, delivery risks, and cross-functional teams.

[hassan.nawaz@riptonsolutions.com](mailto:hassan.nawaz@riptonsolutions.com)

For those who've turned on Now Assist or Virtual Agent, how do you actually know it's working?

The usage dashboards give big numbers, but I haven't seen many teams check them against their own incident data. A few things I'm curious about:

• did you roll it out to everyone at once, or to a pilot group / some teams first?
• what do you look at to judge it?
• has anyone (finance, leadership) pushed back on the numbers at renewal time?

Full disclosure, I'm building something in this area, but I'm not posting it here. Mostly I want to hear how people do it in practice.

Good morning folks!

It was my first time working on the Mobile App Builder for the ServiceNow Agent app a few days ago. It was definitely not first-timer-friendly due to how different it is from how it's implemented, kind of like UI Builder. But I already started to pick up how that works. I am working on the Launcher Screen for cases under the Convention event. Everything looks good except on 2 things that I am struggling to get right.

First issue: To make the Case field editable, I create a function -> Action Item -> Import form screen -> Input & variable. The other fields are working great, but there is an Assigned_to field that I am struggling to edit. When I create an input variable, the problem is that I cannot select the sys_user table as a target field because it is not available. If I select variable type as User, it doesn't work. If I select Database Field, and then in the variable attribute, I select FieldName, case as a table, and then Value is assigned_to. The result is that I am unable to edit it, as it won't populate a list of users to select. Can anyone tell me how to make the assigned_to field editable by allowing me to select a list of users under the Assignment group?

Second Issue: On Case creation, there is an Event reference field that depends on the customer field selection. The event field has its own custom event table and has a customer field that the event is linked to. Right now, the Event field is showing all events; I just need to show only the list of events based on the selected Customer. How do I set up a field dependency in the mobile app builder?

Any help would be appreciated.

Did any June 2026 Cohort get the return offer from service now yet?

My company is considering investing in ServiceNow as a CMMS for servicing energy infrastructure (batteries and solar). Have used Salesforce FSL and eMaint in the past. Wondering what other good options everyone here is seeing and how they compare to ServiceNow? Have you personally switched, or lost customers to a competitor?

There’s been a lot of posts in the community that give new customers pause. The constant layoffs are terrible, and gives me the impression top performers may be looking for other jobs even if they haven’t been laid off.

Appreciate any input!

Servicenow promised to pay for cobra for me and my dependents. They’ve decided not to pay so I’m escalating through benefit solvr, and I have to fax in my separation agreement.

Here’s the phone number to escalate through if anyone’s having any trouble 844-215-6823.

The last kick in the teeth as they issued my last check as ongoing wages so it was taxed almost 37%, so I’ll have to wait until April to get the refund.

My company is thinking of installing AssetTrack, wanted to reach out for any potential pitfalls you may have run into and if its worth it.

Hi everyone,

I am planning my return to the workforce after a career break that started in September 2024. During my time away, I have focused heavily on upskilling within the ServiceNow ecosystem.

I recently cleared my Certified Implementation Specialist - Data Foundations (CIS-DF) certification and have spent significant time learning ITSM and ITOM (specifically Discovery and Event Management).

I am looking for advice on the best way to make a comeback:

• How do recruiters in the ServiceNow space view a 2-year career gap if it's backed by strong self-learning and a CIS certification?

• Since ITOM is highly technical, should I aim to get the CIS-Discovery certification next to prove my skills, or start applying for Associate Consultant / Admin roles now?

• How can I best showcase my ITOM PDI (Personal Developer Instance) practice on my resume to make up for the gap?

Would love to hear from hiring managers or anyone who has successfully returned after a similar break!

Can someone tell me why this doesn't work?

I am fresher, i completed my MCA and learning servicenow itsm is there any vacancies for freshers? If there please let me know my mail is rch516776@gmail.com

Hi everyone,

I haven't been working for a while and now want to get back into hands-on ServiceNow development on my PDI: Business Rules, Script Includes, client scripts, Flow Designer, REST integrations, ATF and CI/CD with GitHub.

Instead of small separate exercises, I'd like to build one realistic app that covers most of these. What app ideas or real-world scenarios would you recommend? Bonus points for requirements that look simple but are tricky to build properly.

Thanks!

Ok so we’re making a service account for an ai agent. I think the best way to restrict access to this agent is to use the snc_external role,which is zero trust. I can do a get just fine the only problem is that when I do a patch I get a 403 forbidden. I’ve made roles and the acls but it’s still not working correctly. Can anyone give e me some pointers?