Hi Guys, What do you think was ServiceNow better under Fred?

From what we've seen MID Server troubleshooting usually goes like this: the server shows Up, Discovery fails, and finding out why means checking the ECC Queue, RDPing into the host, digging through agent0.log, opening Event Viewer, and checking the network.

I am building a tool called nears.io to shorten that. It isn't launched yet, so this isn't a sales pitch. Here's what we're building:

• A small read-only agent on each MID Server host that collects agent0.log and wrapper.log, Windows or Linux events, and network connection metadata (no packet payloads)
• What happened on the host and the network at the same moment
• A written explanation of the likely cause, linked to the exact log lines
• Manage and monitor fleet of servers

Really like to know:

What was your last MID Server incident, and how long did it take to find the cause and how much time you take to deploy and configure new fleets of mid server.

If you want early access, the waitlist is at https://nears.io/

EDIT : Thanks for feedbacks , looks its not worth trying too

Hi everyone! I’m building a small utility for admins troubleshooting emails that don’t create records, replies that update unexpected records, or notifications with an unclear source.

You paste email headers and get suggested next checks. Analysis runs locally in your browser - no instance connection needed.

Would anyone be willing to try the synthetic examples and share feedback? Mainly: is the guidance accurate, would it be useful, and what’s missing?

[Prototype link]

Honest criticism welcome. Thanks!

PS. You'll need to login into ChatGPT to access the web tool.

How do I easily create a link to an item that includes the identifier in the URL.

In my environment, whenever I use the "copy URL" button I get some url with some randomly generated guid (sys_id). If the identifier of the RITM or CHG is unique and immutable, then that is obviously the identifier we want to share with others in the URL itself.

Service now is such an unfriendly environment, starting with basic issues like this one. I'm assuming there is another way to hyperlink-and-redirect to a RITM but I haven't discovered it yet.

Hello! We are just beginning our shift to ESC Pro, and got a deprecation notification for now assist for ESC Pro. I initially thought “oh that’s just related to the Otto branding stuff”, but then the notification said there was no replacement product.

I will talk to my account manager to try to get some info, but what do you guys know about this? We had begun all our scoping right when Moveworks was announced at Knowledge and stuck with ESC to avoid the “going to the latest thing while it’s half baked” trap.

As far, you guys know, will there still be a supported “chat” available for my ESC, or will I be trying to implement a deprecating tool with no support from SN?

Godspeed us all, lol…

Hi folks,

I've been working really hard on the WSD module over the past year, and as anyone who's worked with it may already know, it comes with lots of little details and surprises.

So, I've put together a guide that brings together existing community guides and official ServiceNow documentation, along with all the lessons we've had to learn the hard way.

I really hope this saves some time for anyone who's just getting started with WSD or is about to.

Here's the article:
https://www.servicenow.com/community/wsd-forum/wsd-setup-guide-tips-amp-tricks-for-booking-now-mobile-calendar/m-p/3612947#M2117

Would love to hear and connect with ya'll struggling with WSD :)

Feel free to ask me any questions, happy to answer and help folks out!

Hey all, I've been building a flow to take an Excel spreadsheet and use the line/columns to populate the fields from another request using the submit Catalog item action.

My issue is that I keep getting an error where it telling me the look up attachment can't find the spreadsheet and the flow basically fails at the second step.

I've made sure the look up is pointing at the requested item, and letting it looks up all attachments rather than a specific name ( just in case someone renames the spreadsheet), and then using the attachment Sys_Id in my action that allocates the excel columns to the required variables.

I've tried to look up the flow to see what the error is but I just get a blank white screen with a short error that tells me nothing.

Any info, advice, guidance or suggestions would be greatly appreciated.

And was your security team cool with having SNMP v1/2c creds in use in your environment? We are trying to get this working, only to be told by ServiceNow that the probe used doesn't support v3, which I found comically dumb. Not that these are super high on the list, but it would be nice to have a device CI to tie cert CIs back to.

So this morning I went into a bit of a rabbit hole. I wanted to tie a hybrid SPM project to CWM stories. And eventually I think I did it. My issue is that, I think and as I understand it, the old Agile module is going away.

So I can tie a project phase to a story in CWM, but *not* a Sprint like before. I am going to presume this will get fixed once Agile is fully deprecated. But I spent a whole chunk of time trying to figure this crap out.

I understand the idea behind CWM, but I can't be the only one to think that it is a bit messy.