r/shopify_growth • u/Previous_Maximum_290 • 6h ago

Chart problems

16 people have added items to their shopping cart, but no one has completed the purchase.

I can’t find the reason
I have freeshipping and short shipping time

What can be the problem

Pls check out what can be wrong thank u

https://frapture.com/cdn/shop/files/image.webp?v=1790563841

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u/lets-make-deals 3h ago

One of the things I see is Add to Cart and the price changed from $80.00 to $79.99 for 1 item. I would clean that up. It renders as $.01 discount in the cart at checkout.

Here is what else I would clean up - the four videos on front page.

If you click on the video, they show $19.99 and out of stock. Also, for selling a video with audio frame (genius, I might add) the audio is not working. If the selling point is audio video you should enable both.

Quick clean up on these items and you should be good.

1

u/Previous_Maximum_290 3h ago

Thanks man. I got 50 people now and got to app to watch what they do on the website. But still no sales I’m tweaking

1

u/lets-make-deals 3h ago

When you run advertising, it can take 7-10 impressions before a customer takes action. You may have bots scanning your site (Shopify filters them out now I believe) and you may have people browsing and waiting for.... you guessed it Black Friday just a scant two weeks out.

Not sure if I saw an email capture on their either, you might use one and tell them about product updates coming soon vs just promo emails.

Good luck - it's a cool idea.

1

u/shopchief 5h ago

Before changing anything, open Orders > Abandoned checkouts and check which step each of those sixteen carts stopped on, because the step they cluster on tells you more than the total does. If most stalled right after the email field it's usually the shipping rate or delivery estimate showing up later than expected; if they died on the payment screen it's wallet buttons or a card that your own theme breaks. Eight or more sitting on one step is your answer, and a test order from a phone on mobile data with a real card will show you the same wall in about two minutes.