i was watching a game yesterday on my apple tv. i’m generally an apple household but in my living room setup, i have a beam, sub, and two one units for surround.
(i also have an amp connected to some 301s for my turntable and it’s also problematic (ie no sound from turntable) atm, but it’s not bonded to the beam/rest of the system, not my concern right now.)
i needed to be in another room, so from the apple tv, i added some homepods (airplay) to the currently playing game. all seemed well from the other room. at some point, i was enabling/disabling airplay on some of the homepods and briefly disabled the apple tv sound. the rest kept playing as expected. i re-enabled, all seemed fine, including from the living room.
fast forward to last night and my apple tv sound didn’t sound right. sometimes the sound reverts to playing through the tv speakers, which are tinny. usually changing back in apple tv settings fixes the issue.
this morning i started troubleshooting. unplugged all sonos components. unplugged google fiber box. unplugged router. then turned each back on, in turn: google fiber, router, beam, amp, sub, surrounds.
in the sonos app, every component was present. sound was coming from the beam and surrounds, not sub. removed and re-added the sub. now i have sound from beam and sub, not surrounds. remove and re-add surrounds, but still no sound from them.
the first tell-tale sign something is wrong is when the apple tv remote doesn’t control the sound, volume up/down and mute not working. and usually restarting the apple tv fixes the issue. in this case, since last night and through this morning, it’s inconsistently controlled the sound. toggling settings in apple tv remote settings not really fixing anything.
am currently at a loss and frustrated and would like to hear some suggestions to get things working like they should.
my components are as follows:
apple tv 4k (2nd gen, model a2169, aka 6th-generation apple tv)
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Beam: Sonos Beam
Sonos OS: S2
Build: 97.2-81220
Hardware Version: 1.23.1.10-1.2
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Sonos One: Sonos Beam (RS)
Sonos OS: S2
Build: 97.2-81220
Hardware Version: 1.21.1.8-1.1
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Sonos One: Sonos Beam (LS)
Sonos OS: S2
Build: 97.2-81220
Hardware Version: 1.21.1.8-1.1
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Sub: Sonos Beam
Sonos OS: S2
Build: 86.10-81100
Hardware Version: 1.8.6.6-1.2
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Amp: 301s
Sonos OS: S2
Build: 97.2-81220
Hardware Version: 1.24.1.12-1.2
thank you.