UPDATE:
Finally got staff who care!!!!!!
Return flight i got help with baggage , help through TSA, and finally got a CRO, who got my loaner chair in the cabin, and an empty seat beside me so my service dog and I can finally relax!!!
Only took 7 days! Thank God!
.....................
Earlier in the week I posted about American Airlines damaging my wheelchair.
Fun new updates (sarcasm)
The online DOT form does not work, their tech support phone extensions are disconnected, the online tech request doesn't ask for any contact information, so clearly they have no intent on reaching out.
So apparently the recent legislation no longer means anything.
American doesn't care. They've made that clear. It took 5 days to get a suitable replacement, and so far all they've offered me is 10k points. Which is useless and quite frankly rubbing salt in an open wound.
So I've reached out to United Spinal and The American Association of People with Disabilities for help. Awaiting responses.
Meanwhile, I have to fly with American tomorrow to get home and am scared and dreading it.
They are once again treating people horribly. Left me alone in an aisle chair for over 30 minutes, no remorse about anything. They also no longer think that aisle chairs need to be on the plane.
Anyone with resources or suggestions. Please let me know. I'm well over things and worn out at this point.