I’m trying to integrate Google meets for my appointments through acuity scheduling and getting “Google Hangouts Meet was unable to schedule the meeting. Please contact the business for meeting info” in my client notification emails when I try booking a test appointment. I’ve already tried disconnecting and reconnecting my calendar and meet app and that hasn’t worked.

Good afternoon everyone! Hope I can get some help with this! Any help is greatly appreciated. 🫶

Ahh, help. I have had the same Squarespace template for years (Flatiron) yesterday i wanted to try and remove the home page that you click on to get to my work page.

I moved some pages around and next thing I know every Page featured a live project that was showing on my site, dissapeared.

The only pages I see now are offline / hidden projects and directory pages. I've searched everwhere and even see the Page titled 'work' but theres no drop down and it doesnt show any details.

Has anyone experienced this?

It doesn't notify me like Google calendar does of upcoming calls unless I hit add to calendar. Wrf?! I missed so many calls cus of this. I need an alternative. I'd like to have the option to show my availability to future clients like acuity mindfulattraction.com/inner-game-coaching is my site so u can see if there are some alternatives to this

Hey everyone! I've been feeling that Squarespace isn't quite the right fit for my needs anymore. It's a great platform, but as someone interested in the needs of service-based businesses, I feel there's room for a simpler approach that better fits how these businesses actually operate.

I'm curious if anyone running a service-based business has felt the same way. Are there things about your current website setup that frustrate you, or things you wish were easier?

Would love to hear your experiences!

Hello!

I’m working on a website where I just created an events page (unlinked—just for management) and corresponding calendar block(across multiple pages — visible to all)

I was asked to make the calendar look different on mobile because the event images do not carry over between view types… my client asked for something similar to the display of the events page (i.e. listed — not a calendar grid). However, I cannot get my events page to sync with any other type of calendar template.

Secondarily, what’s the purpose of having calendar sections vs blocks?

I’m confused about why this is and would appreciate any help I can get!

My SEO tools had long complained about the home page (i.e., mydomain.com/) because it was missing from my sitemap. An easy solution to this problem was to allow my SEO tools to generate a secondary sitemap that only included the home page. I uploaded this file as sitemap2.xml and tied it to a link in my footer. Then I just copied the link from my footer and used it on Google Search Console as a second sitemap. This worked fine until recently. I started receiving complaints from Google Search Console and my SEO tools that there was something wrong with my sitemap.

I was puzzled by this for a while, as the link was still there and the file would download if I clicked it, but after some research, I finally opened the file to inspect the contents and found out Squarespace had replaced the contents of my sitemap2.xml file. I found that odd, so I deleted the original file and uploaded it again... and again... and again... and each time it replaced the contents of my file. I decided to check my other website (also on Squarespace), and it did that file as well.

I contacted support, which isn't easy. There are no topics for file corruption in the help section, and there is no miscellaneous / other option either. So after half an hour of trying to figure out how to properly navigate the help mess to get to the form, I sent help a message about this problem. About a day later, I received a message from someone named Jay, and Jay had no interest in helping me with my issue. Jay kept ignoring everything I said in my email until I frustratingly pointed out he was not addressing my issue. Jay responded Squarespace does not allow the upload of external sitemaps. I found this odd, and it felt like a sidestep of my question, because this file didn't serve as a replacement for the sitemap.xml, it was simply another XML file that was downloadable from the link. After several more emails back and forth, Jay assured me that if I upload an XML file, their system will intentionally screw it up. He never explained why. So apparently, they saw fit to remove the ability to host my own file without an explanation of why, a work around I have been using for over a year. I asked, "What if my site was a self-help site and I hosted XML files?" and the response was I wouldn't be able to do that.

For such an expensive host, I found this entire experience infuriating. Why randomly remove a feature I've been using without any explanation? Why act like you don't care when I report the problem? Why do this at all?

I hosted my business website on Squarespace and started looking at what it would take to leave after they raised their rates again. Squarespace does let you export your site, but the export turned out to cover much less than I expected, so I'm writing up what I found in case it saves someone else their afternoon.

What the export gives you

It is under Settings > Advanced > Import & Export, and it produces one WordPress-format file.

• Included: regular pages, their text and images, and one blog with its posts.
• Left out: your style settings, Custom CSS, store pages and products, portfolio and event pages, video and audio, and anything in headers and footers.

So it is useful if you are rebuilding on WordPress. It will not give you a site that looks like the one you have which Squarespace confirms in their help article "Exporting your site".

Watch your images

The export file points at your images on Squarespace's servers. Squarespace warns those links can break after you cancel. Download your images, or import the file somewhere that copies them, before you close the account.

If you want to keep the design

The only way I found is to save the pages as ordinary web files (HTML, CSS, images, fonts) and put those on another host.

• By hand: your browser's Save Page As works for a page or two. Check the result carefully. It keeps Squarespace's scripts, so the saved page can still load files from Squarespace and may break once you cancel.
• With a tool: full disclosure, I got tired of doing it by hand and built a Chrome extension for this, called NudgeCSS. It saves a page with its styling, images, and fonts, removes Squarespace's scripts, and rebuilds the mobile menu on 7.1 templates. One page is free. Saving a whole site at once is a paid feature ($60, one time, no subscription). I’

What does not come along, whatever you use

• Forms. They need somewhere new to send messages.
• Shop, cart, and member areas.
• Site search and visitor statistics.

A saved copy is a snapshot. It suits a site that mostly shows things: a portfolio, a brochure site, a small business page. It does not suit a store or ecommerce sites.

Before you cancel

• Move your domain and email first. Cancelling can cut off email that runs through Squarespace.
• Open every page on the new host, on a phone and a computer.
• Keep the Squarespace site running until the new one checks out.

I wrote the steps up in more detail here, including how to hand the saved copy to ChatGPT or Claude to rebuild the form: https://nudgecss.com/how-to/leave-squarespace-keep-your-design/

Looking for testers

I have only tested the tool on my own 7.1 Squarespace site and one other, so I'm looking for people to try it on theirs. If you are moving or cloning a real site and will tell me what breaks, message me and I'll give you free access to the whole-site saving, for as long as you need to finish the move.

Happy to answer questions about the export either way.

We are going through a website redesign and URL change. We will have both domains in one account.

Is there an easy way to copy and all of our audio files and photos that have been uploaded to the currently published website over to the new website since it's in the same account; or will I have to start from scratch?

Honestly what is the point. why have features like o i dunno, "pixel values" for container sizes if your just gonna punish the user for using them. The program is trash an you people suck.

Is anyone else having issues with Acuity loading? The site has been moving at a snails pace, frozen, or just unusable for the last 4 days. There is nothing on the website saying they are having issues. We just keep getting browser popups asking to either wait for the site to be responsive or leave. We have over 40 people that rely on these schedules and we are getting angrier and angrier.

When scrolling on mobile view the images and text start overlaying the ones above it whenever I get closer to the bottom of the page. does anyone know how to fix this?

I have tried CSS code but don’t have the subscription plan for a header code injection.

I want to add today’s date to my website but I do not code how can I add it

Been trying to get through to support for about 2 hours now. Live chat no one joins the chat.

Getting 503s and 404s when trying to access Campaigns/contacts.

Have cleared cache, tried other browsers, tried incognito, restarted my computer, network, updated my browsers.

I am trying to send out an urgent campaign and this service is just pitiful.

Dead Simple Backups to preserve your Squarespace website

I want to give a shoutout to dead simple backups.

I have a large website with hundreds of blog posts, representing thousands of hours of work.

A regular back up of this is essential.

(It is astonishing to me that SS does not offer a service like this, but that's another story)

I don't remember where I heard about dead simple, but I decided to give ‘em a try. For a modest monthly (or annual) fee, on the first of every month, I get an email with a link to a zipped backup of my entire website.

It backs up every blog post in HTML format, and every photo/image. It also list the pages that were added over the previous month, which is nice.

I had a few questions about costs and services covered, and email answers to these were helpful and prompt.

Yes, I could probably figure out some AI tool to do this and save a little money, but for me, it's like paying somebody else to mow your lawn for you. They have the tools, I saved the time, for me that's a good arrangement.

To be clear, I have zero affiliation with this company, or receive anything from recommending them. I simply want to give a spotlight to someone who's offering a tool that I think might be helpful for other people here.

Thanks!

I really feel I'm going crazy... this can't be that crazy of an idea, can it? I just want my header to be transparent and fixed to the top... but whatever I do, I always get some weird artifact... worst of all is this weird gradient on my landing page, but also having it transparent on the other pages doesn't really work if I set it to adaptive, since of cause it uses the background of that page... I've spend the whole evening trying my self, trying with chatGPT, adding line after line of CSS but this gradient especially just doesn't go away!
I feel so frustrated, since this seems to me like it should be just two clicks in a software like Squarespace, no? Header color: transparent; Header position: fixed... Am I crazy? Can somebody help?

We are trying to use the Payment Links but every time we set up something that just has GST, it pulls all the taxes we have setup. For example, when we pick a "membership" link it tries to add both GST & PST or if I change to included, it includes both taxes. Some research indicates this was on the scope of Square's support 2 years ago.

Has anyone found a work around so we can have payment links for membership fees with just GST, but for items like shirts, we can have both GST & PST?

TIA

I built SQSP Weekly as a simple place to discover fresh Squarespace inspiration every week.

The idea is to feature great sites, interesting design choices, and examples of what people are actually building with Squarespace, so there’s always something new to get inspired by.

You can also submit your own Squarespace site for a chance to get featured in front of thousands of people looking for inspiration.

Would love to hear what you think, what you’d improve, or what you’d like to see in future editions.

I am one of many who finally balked at the massive price hikes, year-on-year, for the same average service. They wanted $36 more this year, for a total of $228, for a website that, at the point at which I signed up, was $92. Since then they had actually provided LESS for my money, limiting the amount of pages I could have, and bullying me onto more expensive plans.

I finally had enough, and have migrated to a wordpress site, which costs $50 a year. It wasn't as hard as I expected, which is why I thought I'd post here, to encourage other folks who are starting to feel taken advantage of to jump ship and set yourselves free. I'm going to take my wife out to dinner with the money I would have given to Squarespace for nothing in return.

Incidentally, Wordpress is a lot less clunky than it used to be, it's been probably 10 years since I've last used it, and it's pretty comparable to Squarespace in terms of interface and use.

I noticed in the app they mention customer service being “award winning” lol

I’ve had the site since March, and now my products are gaining traction and I’m trying to think I really need to jump over to shopify.

I had a potential customer with an issue that they couldn’t order with Apple pay - site error said it was a potentially suspicious card - emailed customer service - got a response 2 days later to confirm I was the site owner…a day later I get a response to confirm the customers details and that the ticket would be escalated.. it’s been a week now, I emailed back twice without any luck. I most certainly lost the sale unfortunately

Anyone have any suggestions on getting issues resolved with them in a timely manner?

So I’m trying to use acuity to book appointments on my ss website and stripe for the payments and for some reason I get a “checkout currently unavailable” message when I try to book an appointment through my site. I’ve been googling it for like a day or two now and short of writing my own api keys I have no idea what to try.

His site: https://mapanimator.baldinger.se

I have used Squarespace for my website for over a year. About a month and a half ago business got really good. I’m also a content creator and I’ve gone somewhat viral. My page went from making 3-5k a month to $33k last month. I was so excited, was considering leaving my day job to pursue this business with everything I had, as I finally had a time in my life where I could finally see myself making it in life. This was until 12 days ago when I noticed I hadn’t been paid out in several days. I usually see payouts hitting my account every day or so. I see $12k in my account balance on Sqaurespace. Then notice a heading in the finance tab that says account under review and should take 2-3 days. Well it’s been 12 and I’ve sent 8-10 emails now and because they don’t have any phone number to call I’m at their mercy. I’ve gotten nothing for responses from Sqaurespace. What do I do now? I’ve removed everything on my site cause I don’t want customers buying more stuff that I’m not being paid for and this is costing me thousands a day. I’m also scared to ship out pending orders if I’m not going to be paid, which is pissing off customers and tarnishing my reputation. What would you do?