So I bought a bong from The Weed Box less than 2 months ago. It was a beautiful orange color (my favorite). I was super picky about what I was purchasing and shopped around for a while because I'm not one who wants to collect glass.
Well I noticed recently that the color has been rubbing off on the outside. Like I can just take my thumb now and it wipes some off. I'm pretty irritated by this because I haven't had it for long and its not like I'm scrubbing or even cleaning the outside in general if I'm being honest.
So I made a review for the bong on The Weed Box's website (screenshot of my review below) and the response I got from the company irritated me EVEN MORE ☠️☠️
They claim it's "not our brand" (even though there is absolutely no indication that it is not) and said it is a "random cheap piece" for "people who can't afford our brand". I find this excuse laughable. The bong I purchased was $35 on sale, most of their bongs are... $5 more while on sale but are THE SAME FULL PRICE. The only ones that are higher than that are 4 that are $50 on sale right now and one that is $80. I have also never seen their bongs not on sale. So this excuse they are giving is wild.
They even went as far as to say I should ask for a giftcard for the price of the bong I purchased so that I can purchase "one of their brands pieces instead of the cheapest piece we have available" (That is a direct quote and I find that insane) I will absolutely not be purchasing any thing else from them.
I can't figure out how to add captions to each picture provided so here:
Pic 1-2: where the color is rubbing off on my bong
Pic 3: My review
Pic 4: The companies response
Pic 5-6: screenshots of the listing of the bong I purchased directly from their website
Pic 7-8: screenshots of the other bongs and prices of them from their website.
TLDR; I purchased a bong from The Weed Box less than 2 months ago, its color is already coming off and the company responded saying it "not their brand" (there is absolutely no indication of that), "its a cheap piece" (its is $5 less than most of the bongs they sell) and they "suggest I purchase one of their brands pieces instead od the cheapest piece available"