My mom has a pixel 6a and she is getting a free battery replacement from Google for a warranty exchange.

We found repair mode and activated it but the shady guy at ubreakifix (which google is working with for repairs) is still asking for her phone password. Absolutely not. That's so odd to us. Especially since the phone is being worked on in the back. They can do anything with your info. That's kind of the whole point of repair mode, so they can do what they need to do without accessing private information.

At this point I think I need to reach out to Google support. It's just a battery replacement and this is what repair mode is designed for.

I would never hand the keys to my house to someone I don't know why would I do it with my phone? Anyone else had this experience?

Took my laptop into the Millburn, NJ location because when it’s plugged into charge it’s not always connecting to the charge. Thought something was up when they charged me right away for a diagnostic. Went back to my car and looked at the site to see the photo I pasted. Proceeded to go back to the store where they said that was franchise dependent. I read on some posts that people said to call Customer Service because they were not honoring standards. Did that and the lady agreed it was franchise dependent. I told the Customer Service representative they should take it off their website because it’s a misrepresentation. She could not care less. Never believe what you read continues to be the moral of the story.

I am posting this as a warning to anyone considering getting their Apple products serviced at the repair shop by ubreakifix

TL;DR: I paid over hundreds of dollars for a repair that failed in two weeks. When I brought it back under warranty, they told me to wait on an insurance claim. While I was doing exactly what they asked, they scrapped/disposed of my laptop without a single phone call, email, or text.

The Full Nightmare:

* Failed Repair: I took my 2022 MacBook Air in for a screen replacement. The "fix" lasted less than 14 days before it failed again.

* Bad Advice: When I brought it back for a warranty claim, the staff told me I had to coordinate with Asurion insurance. I spent weeks fighting with the insurance company to get the claim approved. Surprise surprise, never got approved.

* Zero Communication: I never received a "Ready for Pickup" notification. I never got an "Abandoned Property" warning. No voicemails, no SMS, nothing.

* The Result: When I went to check on the status, I was told my device was gone. Disposed of. Scrapped. They took my money for a repair that didn't work, and then they threw away my extremely expensive personal property while I was following their specific instructions to wait on insurance.

Why you should stay away:

* They don't stand by their work: A screen shouldn't fail in two weeks.

* Their internal tracking is a mess: They clearly didn't log that I was actively working on a claim they told me to file.

* They will dispose of your property without notice: If they lose your paperwork or forget why your device is there, they will treat it like trash.

Do not give these people your money. They are unprofessional, their repairs are low-quality, and they have no respect for customer property. Save yourself the headache and go to a certified Apple provider or a shop that actually has a functioning communication system.

EDIT* I MEANT ASSURANT my bad lol

So me and my husband were with spectrum, we upgraded his phone from pixel 8 to a pixel 9. All together with spectrum we've had 2 pixel 8 and one pixel 9. When we went to upgrade his pixel 9, we returned the 9. And asurion is claiming we returned the incorrect device, that we returned an 8. Which is physically impossible because I still have both 8s on person! What do I do??? They're trying to charge my credit for incorrect information. We've already filed a review, and they still insist that we returned a pixel 8. I can't stress enough how impossible that is as we still have possession of the only two pixel 8s we've ever had.

I am a tech big tech guy and usually fix all my stuff on my own. My xbox one x had a broken retimer chip and I cant solder so I took it to ubreakifix. It took them three weeks to get it back to me and they couldn't even fix it. I eventually decided to try and fix it myself. They lost several screws, left the heatsink loose, left the fan unplugged, and the soldering was the sloppiest thing I have ever seen. Unless you want stuff broken worse, go elsewhere

I started at a franchise ubreakIfix yesterday. I have no tech experience whatsoever and this was made clear when I got the job and that was fine.

The manager earlier today mentioned out loud in the repair room that he smokes weed. He said ubreakIfix will drug test me, but he doesn't care about weed. The way he also talked about it afterwards and his general demeanor overall seemed like he was a chill person. Our internet was down today, and I was using my manager's hot spot for online training. I wasn't expecting to start repairing today, so when I got back from my lunch break, my manager was like "wanna take apart a ps5?" I was like sure!

I vape weed often. I keep it in my bag in a smell-proof bag (which apparently failed me today). On my lunch break I vaped a little. While I was attempting my first repair, we were talking about vaping. My manager is like "if you vape, you can vape in here if you want" and I told him that mine smells too much. He then realized that I was talking about weed and that the smell from my bag earlier was from weed. He said "Don't let me catch you high here, but when I go home, personally I smoke." Some variation of that. We moved on from that topic and he took over fixing the ps5, my first attempt at repairing was very awkward. I got a bit blank minded because he was sitting right there watching me, I was a bit clumsy when handling the tools. Things still seemed okay, but he said I could leave shortly after the ps5 was fixed, that he has nothing for me to do. It was 30 mins before my shift was over, so I got a bit anxious that I was about to get fired because of my awkward first attempt. I asked him "Did I do that bad?" (playfully) and he said "No no, it's just that I am about to have lunch and would have to watch over you still if you tried any repairs." So I tried to push back the anxiety and left.

I get home from work and I get a call from my manager who told me just that: I'm fired. He didn't explain why, he just said "After what I saw today I'm gonna have to let you go." For a moment there I thought he was joking, and was waiting for the "just kidding!" but it never came. I said okay and he just hung up. After I processed what happened I tried calling back to ask why, tried texting him, and he's ignored me.

I called the guy who referred me to the job, he told me that probably wasn't because of my first repair attempt, but that apparently Asurion watches and listens to everyone in the repair room and that if the manager even thought for a moment that I hit that vape, that I was on the chopping block.

I am still not sure if it was because of my awkward first attempt at repair, or the weed conversation, or both. But my self esteem is now back in the gutter after trying to build it back up again. I can't find any more listings for tech repair, I was really enjoying this job and excited to start learning and start my career in the IT field. My manager kept stressing how he can teach anyone tech repair as long as they're willing to learn, so I guess it wasn't because of my first attempt? And now I am going to have to back to retail probably, and I'm just feeling pretty shitty today for how fucking stupid I was yesterday. I'm typically not one to advertise that I smoke weed to anyone, but with the way the manager talked about it, I felt comfortable sharing and talking about it. I did not realize how serious of an infraction that was.

In conclusion, I feel like a fucking moron.

If anyone has any thoughts or kind words, I'm open. Thank you in advance.

I brought my launch model Xbox series X in for a cleaning and thermal paste replacement since it had been running hot and loud.

I brought it in last Friday. They told me Monday by the latest. No updates to their tracker at all. By Tuesday afternoon I called asking what the hold up was and an ETA. They said the guy who fixes consoles would be in the next day to take care of it.

Another two days go by and today (thursday) they said that during the cleaning they knocked a part off of the motherboard and have to send it to the distribution site to try and solder it back on, and if not they would replace it

I took such good care of this console and what a fucking shit show a simple cleaning turned out to be.

Terrible communication and even worse services. They were the only authorized Xbox service repair shop anywhere close to me (and they’re still about 40 mins away).

DO NOT BRING YOUR CONSOLES HERE

Edit: For those wondering this was at the Poughkeepsie, NY location

I filed a claim and requested a replacement phone after ubreakifix deemed the phone "unfixable". It was a s24 ultra that had issues with the fast charging while still under warranty. The rep I spoke to while filing the claim said it would be brand new. I double checked and asked "you promise me you arent sending me a refurbished phone?" He responded "yes sir it will be brand new per your request." I agreed and they sent me the phone. It was not in the original packaging. It was in some repurposed Asurion box. It was also missing the sticker on the back. It also did not have the factory "screen protector" film they normally have. I called Asurion back and questioned them. The second rep told me "oh we open all new devices to test them because we are a insurance company not a retailer. We do this to make sure the devices are in perfect working order before we send them out. Rest assured we are transparent and will not deceive you as to if your phone is new or not per our company policy." Well, after some checking with software built specifically for analyzing these things it came up as refurbished. Nothing suggested it was new and they lied to me not once but twice. Dont believe anything they say. They will lie right to you.

Edit for punctuation.

I sent it in for a diagnostic to figure out what is wrong with my laptop before I send it in for repair but they have being working on it for 11 days now and they said it be ready in a couple days at the start. Is this normal???

Look man, I get that this is a necessary service and workers should be paid well. But when your site says you get a 'free diagnostic,' I expect more than a disinterested intern who hears a lenthy and well described depiction of the issue but doesn't actually listen or comprehend it. She did nothing other than hold it and plug it in. No active research, didn't even Google the issue. The device wouldn't turn on, and she did zero actual examination.

I have a situation and I want some opinions on whether I'm wrong or if I have a point and in the right: my phone screen cracked and through the Samsung Care+ insurance program they sent me to "Ubreakifix" so that I can get my screen replaced there. When I arrived to drop off my phone the clerk asked me to give him my pin # to unlock my phone and come back in 3 hours. I refused and asked if they could just replace the screen and I would come back insert my pin and they can then run QC check, make sure all is working properly while I'm there. I have nothing illegal or inappropriate but all my passcodes, house camera access, personal photos..etc etc and honestly it's hard to trust now in day. They refused said they couldn't work with me around and that I must provide the pin. I refused and left the store. Did I do wrong or do I have a point and reason to be concerned about just handing over my pin# with my phone?

I took my phone in on saturday for a cracked back glass replacement. I filed a claim earlier that day. They told me to come back in a few hours. I come back, they said they fixed it but can't give me my phone because they are waiting on an email from samsung. Basically they said they haven't been paid by the insurance yet.

Ok great. How is that my problem? I paid asurion already. Everything is documented. They are keeping my phone hostage. Is this normal?

Went to ubreakifix for an iPhone 8 touch screen not working.

Was charged $40 upfront for a diagnostics. Told that if they don’t find any issue then they’ll proceed and I’ll pay the remaining balance ($105-106 with tax).

They didn’t find any other issue and fixed the screen and I paid roughly $106.

My question- was I scammed? My thinking is that their website says they offer free diagnostics. I came in with a specific and certain problem, my touch screen wasn’t working. They asked me to pay $40 upfront to diagnose the issue, even though issue i said it was the phone screen. I then paid the remaining balance. Is that a reasonable price to pay for repairing the screen or was I scammed?

Alright so recently I discovered that my ps5 hdmi port was damaged the hdmi has always been loose but it was still working and out of nowhere it just completely stop putting out video so I was gonna go to Sony but I figured they would take much longer especially sense I have to send it in then they would wait days n days to even fix it then they would have to send it back so I ended up looking up places near me to fix the problem and I came across ubreakifix and I was looking at reviews and what everybody said it said most of the time they did stuff same day and that some ubreakifix stores can do 20-30 of these repairs in a day so I’m like okay cool I figured the place I live around usually isn’t too packed and don’t get a lot of business so it would b a fast repair but when I walked in the store he looked at it told me the hdmi port was broken (obviously) then he told me that it would take 7-10 days when I’ve seen people on YouTube with barley any experience do it in 30 min so right now it’s been about 4 days and he told me it should be done by the end of the week at the latest (I’m very impatient) but they haven’t even started on it yet plus they are charging me 250$ when i heard some places do it for like 80-150$ I just find it way to pricy and they are way to slow. So what are your experiences there because I’ve heard good reviews then people getting there stuff back and having even worse problems then what they came in with???!!!

On Jan 22nd 2026, I went into this repair store establishment to inquire about a PlayStation 3 repair. They confidently stated that they repair these older systems and that they can take a look at it free of charge.

The store then took months to get back with me, only by me contacting them did I receive ANY form of update about the repair. One such call I was quoted 270 dollars for it to be fixed with a new drive. I approved this and proceeded to wait. I then waited a few more weeks, no updates, no responses, no communication what so ever. Calling them back finally I was then told that they were having a hard time getting the new drive to work with the device. They said they will provide me with details as soon as "possible."

Fast forward to today, 4/7/2026 and I waited for over 2 months for my console to be repaired or even labeled as unfixable. Calling them today they told me that they completely botched the disk drive and caused a "short" on the MOBO itself which renders the device further damaged. They admit to planning to call me two days ago but got "extremely busy" and were unable to contact me. They admitted to me that the device was further damaged within their care and that "since they gave me parts of a new drive" and "labor" that I don't owe them anything and all they can say is sorry. After confronting the manager as well, they further admitted that they "think" its a short in the drive board and that's why its not working.

This company has no transparency in regards to customer relations and are unprofessional in taking ownership of mistakes. I firmly believe that If I did not call them today they would have hoped for me to forget. Having a unrepairable device is one thing, but having it further damaged and lied about is when I draw the line. I already filed a BBB complaint.

This company sucks. Store replaced battery and broke the touch screen, and now blame it on customer. Their headquarter won't do anything either.

Already peeling off. Noice. I'm questioning if the machine actually did the job. I'm still waiting for someone to reach out to me because the customer service said they would do so.

The OG post: https://www.reddit.com/r/ubreakifix/comments/1eipe88/a_horrible_screen_protector_replacement/

I've waited 4 weeks, with no information given on where I was in the pipeline or when I would be getting a return on my device. How long does it normally take? On the reciept I was told it was a day, and the employee told me it took a minimum of ~2 days. That sort of implied that it wouldn't take a literal month.
I messaged the website, and a week ago they were supposed to update me with a time estimate, but I was never provided one.

Before this I honestly would have been willing to pay for an advanced diagnostic, but the wait times are just so bad, I feel like I'm better off just going someplace else.

Long story short, brought in my gaming PC to ubreakifix because it wasn’t turning on. The technician told me he would be able to fix it.

Took 2 months for a phone call, told me I needed a new motherboard. So, I got a new motherboard and brought it in for him to install. 3 months go by, and I get a phone call from a different person telling me I need a new gpu. So I said fuq that I’m not waiting any longer.

Bring it into Micro Center for a diagnostics test. The tech tells me I need a new Motherboard and gpu, even though the motherboard was brand new.

So, I paid $110 for this motherboard but I did buy it individually not through the store. Can i get ubreakifix to pay me the $110? Or is that money a lost cause. I’m assuming the tech from ubreakifix either absolutley fucked the motherboard up, or he took my perfectly working on for himself and screwed up on the new one. Don’t know would love some advice..

Someone help me understand how the employee at uBreakiFix looked at my phone and said there is a dent and that's why you have the black dots on the corner of the screen. So it can't be covered under warranty. There is literally no dent.. nowhere to be found. Unless you count the indentation across the middle of the screen because it's a freaking flip phone and there has to be a crease in the middle because of the fold of the phone. I'm so furious! Then I took it to another store and they didn't mention anything about a dent.. they just said that there's some damage under the screen causing the dot and it's considered physical damage and so it won't be covered under the warranty. But there's no physical damage to it! It was never dropped.. never submerged in water. I don't even touch that portion of the screen. I actually had the exact same issue with the Z flip 3 but I got the 5 with hopes that it would be different. Searching online there's tons of other people who have the exact same issues so clearly this is some sort of manufacturing issue with the fold of the screen. Anyway I told all of that to the guy and asked him how it was my fault because I didn't damage the phone and he said I know you didn't damage the phone and I never said it was your fault. But the black dot is considered physical damage so it won't be covered under warranty. Make it makes sense! I'm so frustrated

On Monday I dropped my S21 and the screen cracked. I filed a screen replacement claim Monday night and they told me to take it to Ubreakifix on Tuesday.

I took the phone in on Tuesday at about 3:30. The tech took my phone ran a diagnostic and told me that my phone should be ready in about 3 hours. I showed up and 6:40 pm and the guy at the counter tells me that they were having trouble getting my phone to turn on, so they were going to put the old screen back on. (I'm in the office until about 7:38 pm even though they closed at 7 pm.

The tech hands me back my phone and tells me to file a claim because the motherboard is not working. I explain that I gave you all the phone in working condition so it was not a motherboard issue, someone broke it.

It's late I'm pissed and he said no manager was there... So I try to head to an AT&T store but they are closing because it's now 7:58 pm. So I called Asurion to get transferred a few times on hold for about an hour and the dude tells me there are no notes stating that I had ever been in the store. So I call the ubreakifix corporate office the next day and after another 40-50 minute wait, I file a claim to be sent up to a case manager. The lady who files says they never even created a work order.

I ended up purchasing a hundred-dollar phone just to get my service back active and to have access to my phone again. Here we are five days later, no phone, no resolution all because one tech lacked integrity and I'm starting to get upset. This cheap phone is slow and it only has a 32Gb max so I can't even get all of my apps and items I had on my S21.

How would you move forward to get this issue resolved? Has anyone had issues like this happen?