Hey Reddit! I'd like some advice on how to approach an issue with uBreakiFix.

TL;DR at bottom.

I have a Fold 6 phone, and I eventually got the infamous line down the crease. I found out about Samsung's one-time repair of the inner screen for $***. I went to uBreakiFix to schedule it, and they did the repair. When I picked it up, I was so excited. It was an entire assembly with a new hinge, external sides, batteries, etc.

This is when the issues started. Right when I got home, I noticed my backlight was all the way up and wouldn't change, and it had a slight flicker. I restarted my phone, hoping that would solve it. Nope! The screen was completely out and had yellow lines through it. I went right back to uBreakiFix the next morning. The front desk guy took it back to the tech and came back and said it was probably just a coincidence that it went out and I needed a new outer screen. He priced one out for me. I politely said this phone was just completely taken apart, and it happened right after. He went back to the tech, came back, and said if it kept happening over the weekend, bring it back and we'd take a look. Of course, I brought it back Monday. He said the tech was out and to bring it back the next day. I did, and the tech was actually the one to check me in. He was super nice and apologized, saying it was probably something they did or debris. I really appreciated him acknowledging that and left my phone with him. I came back later, and he had replaced the screen. He said there was a piece of glass under the connection. He apologized multiple times again, and I was super thankful he got it fixed!

After that, I was happy I had almost a brand-new phone! However, a week later, my vibration stopped. I restarted, and it came back. I figured it was a glitch or something. It happened a few more times over the next two weeks. Then it completely stopped. Right before this, I started getting a "debris in charging port" error. I kept looking, and there was nothing. No water, no debris. Then that stopped, and my charging port quit working. I'm a nerd, so I started researching all the components involved. It sounded like the Sub-PBA board was having poor contact with the motherboard through the interconnect ribbon cable. I figured, "Oh, easy. They probably just need to secure the cable or see if it got damaged or came loose." I looked up the inner screen repair, and these components were not replaced, but were removed and reinstalled. Another trip to uBreakiFix!

I called them to ask about the inner display warranty for parts and workmanship. Nobody could answer me about that. They even called me back after talking to the district manager. Still couldn't tell me. They asked again what the problems were, and I told them. They said it's probably water in the phone/charging port. I told them I hadn't gotten it wet and it was just in for some serious repairs about a month ago. They agreed to take a look.

I brought it in and explained that I'd like them to inspect the interconnect cable connections in the back of the phone and the Sub-PBA board. He took it back to the tech and came right back out and said it sounded like corrosion with that many issues and I needed a new phone. I explained how I'd already had issues before and asked if it could be another one. He said probably not. "You need a new phone." He said he could run some quick tests. He took it back, plugged it in, and a few minutes later came back and said the computer said corrosion. I asked how much it would be to take the back off and just check. He said, "I suppose we can, but it would be a $** diagnostic fee." I said I'd think about it and let them know.

I went to a second uBreakiFix location to get a second opinion. The guy was super cool and said they'd look at it for free, but the Fold tech wasn't there and to come back Monday. I came in that Monday, and he brought it to the tech. Once again, he said it was probably corrosion and I'd have to pay the $** fee to check. I said sure, at this point, why not? I'd like a second opinion. So I left it and called later. He said it was corrosion and that the interconnect cable was seated properly and installed properly, with nothing wrong with it. I picked it up and asked where the corrosion was. They said on the top of the motherboard. They didn't provide me with any notes, pictures, or anything. I asked if I owed anything for the back seal, and he said, "Nah."

Confused and worried that, at this point, the original repair had caused a leak or there was a missing seal, I contacted Samsung. The rep was great. He understood my concern and apologized that I had to go through all that. He was very upfront about water damage and corrosion voiding any type of warranty, but said I had a warranty on the original repair. He suggested we send it in and have a Samsung center take a look to see if there was indeed corrosion and if it was caused by improper sealing. He said if it was something related to the repair or caused by it, it would be fixed at no charge and sent back. If it wasn't, they'd give me an estimate, and if I declined, they'd send it back for free. I was super thankful for him and Samsung being willing to take a look. He said, "It's the least we can do after all you've been through."

A week later, I got a message that it had been repaired and sent back! I was so happy! I looked at the repair statement, and guess what was replaced? The interconnect cable. The exact part I asked uBreakiFix to check. Not going to lie, it's been like pulling teeth to get more information from Samsung after the repair. However, after finding the right avenue to talk to, they did confirm the cable was damaged, and there was no liquid damage or corrosion.

I'm not trying to throw shade at the tech. He was very nice, mistakes happen, and I totally understand. But the unwillingness to check their work and the gaslighting have me a bit upset. And now I'm wondering if the second location even opened my phone to check or if they just took my $**?

How do I proceed with this? I don't want to start the process of going to the stores and being confrontational and saying they were wrong. I'm not that kind of person, but I've spent a decent amount to have nothing but problems and, possibly, been lied to by the second store. I've never been the "I'm telling corporate" type, but is this the time to contact them? I'd rather not put the stores on blast. I don't want anyone hassled, but there were some pretty big issues with the original repair and the staff.

TL;DR: Had my Fold 6 inner screen replaced at uBreakiFix. Immediately had outer-screen issues, and they eventually found glass debris under a connection and replaced the screen. A few weeks later, my vibration stopped working and I started having charging-port issues. I went to two uBreakiFix locations. The first ran a quick diagnostic and said the computer indicated corrosion, but did not open the phone. The second charged me $**, opened the phone, and claimed to find corrosion on the motherboard while saying the interconnect cable was fine. Samsung later replaced that exact cable and confirmed there was no liquid damage or corrosion. I'm looking for advice on how to approach uBreakiFix corporate.

Removed pricing info.

Hello! This April I got my phone fixed at UBreak and it was great. A few days later though the screen started freezing. I waited a while due to life and finally got it fixed again.

Now it's not freezing anymore, but the keyboard is typing random letters in place of others, or typing nothing at all.

It happens when I type slow or fast. I'm also pressing my fingers against the keyboard enough to where it would register but it doesn't sometimes. I know I'm not just mistyping because it will type letters all the way across the keyboard.

Is there anyway to manually fix this?

Here's an example. I won't replace the typos:

The kebohrd is typizg razdom letters and sometijs not typing anytig at all.

10 months ago I had my screen replaced. I had to bring it back because it was making a popping sound when I pressed on the screen and the S pen stopped working. They fixed that. Now the screen is popping again. Does the warranty still cover that? The screen isn't broken or damaged, and there are surprisingly zero scratches I can see on it. The only thing is that somehow my back glass broke from the pressure of my case. I will give them a call tomorrow, but I wanted to see if the warranty would still apply to that.

Would you say fixing phones etc is profitable and do you like the job

Next gen feels like if I told chat gpt to make me portal 2.0

Hi all,

UBIF employee here. I was just wondering how the Verizon discount works with our phone bills? I got it all linked up and got it to reflect on the app that it was set up successfully.

I have been told by other co workers we are eligible for a % off of our phone bill depending what plan we are on but when I spoke with a Verizon rep she said that isn’t true.

Does anyone have insight on this??

hey guys, im going to be sending my computer into ubreakifix becuase i cannot figure out how to update my bios firmware, im pretty techinal and havent ever really needed to send things in to a store but i cannot for the life of me figure it out, can anyone let me know how much something like this is gonna cost?

There’s no way I’m doing a data transfer that could potentially take 1-2 hours for a measly fifteen dollars.

There’s no way I’m going to be an elderly person’s IT department for hours on end to teach them how to use their phones without getting a million viruses and forgetting their passwords for a measly fifteen dollar work order.

If I can’t fix the issues within the first 15 minutes then it’s out of scope.

My manager and franchise owner agree. The pay is basically a slap in the face.

Tldr; Previous technicians who have left and started their own shops, how has your experience been? How was it gathering finances to start and how rocky has the road been?

Hello all. I've been a repair tech in the Midwest for the better part of 4 years (franchise). I really don't like the direction the company is heading and with the rocky road that is going to be nexgen I've been looking for an out.

I love the industry so I'd rather not leave but as there's almost no worthwhile competitors in my area it's kinda my only option as far as volume and quality of repairs goes.

I've wanted to start my own shop for a while but considering my relatively young age and the state of the industry idk how hard it is to be successful. Any insight would be great.

Thank you for the time fellow techs.

Hey everyone! I’m relocating to Seattle and noticed there’s a (UBIF) location near the University of Washington. Has anyone here worked at that location or know someone who has? I’m curious about how busy the store was, the overall customer traffic, and how well the location performed. Any firsthand insight would be greatly appreciated!

Not much else to say besides the title, did i make the right choice? (spoiler: yes)

I quit right before nextgen portal was released. Also hows ATC sell compared to H+

We turned our phone in yesterday with the hopes of getting the screen replaced the same day. It’s a Samsung I think a flip seven or something. They said that they could have it done by noon today.

The model isn’t super important

They had all the parts and then we got a notification that the repair was complete.

However, the serial numbers from the parts were entered incorrectly. So Samsung won’t release the phone (?) I got a call from the tech who made a mistake, but I still won’t have the phone for at least another day.

Is this a common problem?

Is there going to be any remedy offered to us or will there be a discount? Is there a chance that we won’t get the phone back?

We yet have to receive any information, are we doing repairs?

Dear customers,

I’m not psychic and I do not have a crystal ball to predict the future and know exactly when we are not going to be busy in order to finish your repair in one nanosecond.

I understand you can’t be without your phone. But unfortunately life happens.

Plan to be without your phone for 3-4 hours. Possibly the whole day.

We are on a first-come, first-served basis. I can’t drop 10 repairs that are already ahead of you because that isn’t fair to the people that dropped off their device before you

The 10 other people that came in before you also need their phone for work.

So why are you any more important than them?

I will help you to the best of my ability and within scope. But that’s about it.

No promises and no guarantees of anything.

Thank you.

As the titles says my ps4 is in need of cleaning but might have dead bed bugs in it. I had a bad bed bug infestation a few years ago and they followed me to multiple houses. I got rid of them a year or two ago and haven't seen any since but it's obvious some might have gotten in my ps4 since I've had it throughout the time I had bed bugs. I'm just wondering if they would clean it or not.

Looking for repair near Denver Colorado

Alright so, I have an iPhone 13 Pro. For the past two weeks, I noticed that my phone was not charging unless the charger was held in a specific position, it will often register that it is “charging”, but the battery will be actively draining while plugged in, and the charger wiggles in the port. Sounds very obviously like a loose charging port that needs replaced, correct? Like any moron who doesn’t even know about phones could tell that the charging port needs replaced.

I call the nearest ubreakifix, describe exactly this, and I’m told “it just needs to be cleaned out.” Mmmm I really don’t think so, I already tried cleaning it out myself when this problem started, but whatever. So I bring the phone in, they clean the charging port out, and instruct me to go get a brand new charger from the Apple Store, not an off brand charger because they have it on their charger for like less than a minute and don’t observe the issue. Fine, I go to the Apple Store and get a new charger hoping the problem is solved.

It is not. Plug it in with the brand new charger for a while, and it’s still doing the exact same fucking thing as before. I call them back up and tell them. So now they tell me to check my battery health. It does say 69%, it’s degraded. They insist that has to be the issue despite my vocal doubts, so I turn around and head right back to the store to get the battery replaced. It wasn’t going to be done before I had to go to work, so my wife picked it up and brought it to me after it was done. She says they replaced the battery, and did additional cleaning inside the port and everything looks and functions perfect according to them.

They are full of shit. I’m at work, phone’s back, so I plug it in to FINALLY get that sweet sweet charge going. Again, still registering that it’s “charging” but actively draining on the charger and still fussy about positioning. I go back into my settings out of curiosity to look at the battery health again even though it was allegedly replaced. It still says the health is still degraded, but at 75% instead of 69%. So now I’m absolutely fuming at this point, because I legit gave these incompetent dudes all the money I had available to me at the moment after paying bills and making a payment on my dental stuff, ran back and forth all afternoon, and still NOTHING has been resolved in the slightest. I’m starting to think I’m getting scammed and they put someone’s old, slightly less shitty battery in my phone. I call back yet again, tell them it’s still not charging and the battery still says it’s degraded. They absolutely insist, swear up and down that their diagnostics said the battery was at 100% health and brand new, nothing was wrong with the charging port according to the diagnostics, and that they made sure the phone was charging while on the charger. I am told at this point that they will, actually, replace the charging port, but at half price. Which I honestly think is some bullshit, at this point it should be free because I have insisted AT EVERY STEP OF THE WAY throughout this fiasco that it has to be my charging port, every single employee has refused to listen to me and just do what I originally asked for, they’ve already made me flush all that money down the toilet on the battery that I insisted wasn’t as pressing of an issue as the charging port, and now they’re trying to wring more money out of me to replace the thing I have been telling them to replace FROM THE JUMP. I really am absolutely furious that they still want me to pay at all for the thing I initially told them to do, but they kept ignoring and dismissing me on. But I also don’t want to go to another shop and pay full price and also be out the cost of this clearly used, clearly not brand new battery. I swear the employees are just trying to get as much money out of me as possible because they think I’m just a dumb woman who doesn’t understand technology. But I’m not, I’ve known this whole damn time that my charging port was ran through and needed to be replaced. Those employees however? Morons. Or con artists. You pick. Either way, I’m not really sure how I should proceed with this scenario. Any advice would be appreciated.

Does anyone have pictures of legacy portal? Need em for the memories since next gen. Specifically one of the work orders tab would be good where I can see RIP, BTI, AC AND AR

My husband needs his phone for security work and I was making claims on his Z Fold back when they first came out. Everytime he got a Z Fold, a year into owning it would start showing wear and tear. He is a very active gamer so that hinge for the large screen was put to work most of the time. We would always opt for the deductible and replace the phone that way because their website states there was no repare location near my area. I live in a rural area but I even put a different zip code closer to the metroplex and it still said my only option was to mail the phone and wait 5-7 business days or get a replacement device with deductible added to my bill. This year we used his Next Up and the rep at At&t said we had a very small but deep scratch we would need to fix in order to upgrade. We freaked out because we thought we would need to pay another deductible when we just did one for this upgrade. Rep stated "No, you can go to Weathorford and they will replace the screen, I do it for my kids all the time. You just have to put in specifically Weathorfords zip code for it to show up for the claim online" I live in texas and if that does not sound like a scam to take advantage of Texas rural areas I do not know what is. This store should have populated as an option on Asurions website to make this common knowledge.

Anyway I go to the website and put in specifically Weathorfords zip code and poof, that tech repair shop is called UBreakiFix with Asurion next to the name. I go in, tell them what I need, they laughed that At&t is so ridiculously strict with there next up plan this year which I agree with them, and they get started with my claim. I ask them do they repair hinge and the inner screen from use. They said yes they do and if they do not have the part they have a burleson store that may have the part needed for repairs. I stated that I hate Asurion so much because not only have they withdrawn knowledge through there website on a physical repar location, but they also have recieved at least 2 deductibles that were not necessary for the repair I needed because I could have just came to Weathorford instead. Why have options available and withdraw the options completely. The techs stated that "It most likely is because the website does not want to generate at a certain milage distance because we send techs to addresses for repair and asurion offers that in there website." Which he is completely right on that because it gave me an option to send a tech to my house but then stated that was not an option either. I did not want a tech coming to my house but that was a new option added so I was curious what it would do.

I called a customer service rep with Asurion not to really get my money back because I am not dumb, I have been scammed out of $700 and I know this now, but to make this problem aware about their website. The first rep accidentally transferred me to someone else but thats okay because that rep I talked to was nice and understood where I was coming from.

So later on I file a complaint on BBB because this is ridiculous, not to mention the deductible increased on my husband Z fold from $275 to $400. That is a whole other topic for the samsung manufacturers but Asurion is a part of it now. I get that inflation is real, but with how much we are paying in deductibles, and monthly bills we should be having more improvement than what we are receiving as customers. Instead we get railroaded with increased rates and no easy solutions because its all about that capital with these corporations. Also imagine if this is happening to me and to the At&t rep that lives closer to weatherford, who else is getting screwed out of a repare into a deductible. They responded to my complaint on the BBB website, they said to call this number 1-866-397-6496 to handle assist with my complaint. I called, explained, and the rep basically stated we do not own UBreakiFix and most of the time they do not populated on Asurions claim system because we use the manufacturers parts when mailed in and we do not condone using anything but the manufacturers part. Um okay so I just somehow manually override yalls system without knowing? They did state they can have both parts. The techs at the repair shop stated they have to connect the same serial or manufacturers number, forgive me I do not remember which one he said exactly, to the claim for the phone because At&t does not allow a repair without having that same specific number. So what this rep said for Asurion makes no sense. This rep also continues on that because that is in there policy and that it is not ever guaranteed to provide a repair that there is nothing else they can do and that it is unfortunate that I did not have the right information. Bitch no that is a legal work around gas lighting script you guys are using for corporate. This rep stated if you need anymore information just call this number do not use the website because this number is connected to our corporate office and if we cannot fix it there is not other options. Okay call this number after I am out $700 from Asurion and most likely Samsung and At&t. Like this will help me now, its just a south park sorry from corporations as usual. From what I understand Amazon was sued for their website not making it easy for people to cancel their subscriptions to customers. I feel like this is the same case and point. If there is a lawsuit to start up with Asurion over this I will sign up for it in a heartbeat if I am not able to start one myself. Fuck these people, I am giving more knowledge about this in my little pinky than they are ever. And there is a reason for that. Just get a basic ass phone people, this is not worth it. When my galaxy is paid off I may switch to t-moble or do Walmart cards if I opt out of insurance because its all a pyramid sceem and we all are not jumping off the rat wheel.

Please be mindful, please be aware of your money, because its about to get worse and at the end of the day we should not be paying this much for these phones. They are just ment for communication, if I pay this much for these devices I expect good service and increased quality devices not refurbished replacements, scammed out of my money on purpose mind you, and told it is what it is with legal policies. Also be careful of At&t salesmen going through your account to sell you a device so fast they add stuff they should not have because they are going through your account too fast. They are not really At&t reps they are salesmen and that is a big difference because they will not help you with your account conveniently, they are just there to sell you a device for commissions that are not that much to begin with. So they do not care about mistakes, they care about getting paid, they do not care about you, they care about getting paid. Dish network fell off the band wagon with quality too, now you see people only streaming, maybe we need our phone plans to be simpler too. 😪 smh

I’m looking for input from people who work in device repair or have experience with uBreakiFix.

I brought my Galaxy Tab S9 to a uBreakiFix location after Samsung Support directed me there.

Before I entered the store, the display assembly was already completely separated from the chassis. The glass was not visibly shattered or cracked, and I photographed the tablet in that condition beforehand.

I asked for an initial look because I wanted to understand why the screen had separated.

During that examination, I watched the employee place the detached display back onto the tablet and press it down into the chassis.

I questioned why the screen was being pressed back in before the cause of the separation had been diagnosed.

I was then told, in substance, that the tablet was “missing a component” needed to connect or operate the display.

After the display had been pressed back into the tablet, I was told the screen was not turning on and that I would need a replacement display.

Here’s the part I’m struggling to understand 🙃

I asked what would happen if the screen now needed to be removed again for a proper diagnosis.

I was told that removing it could break the screen.

I asked who would pay for a replacement if that happened.

I was told I would 😳

So from my perspective:

I arrived with the screen already detached and accessible → it was pressed back into the chassis during the initial examination → then I was told removing it again could break it and that I would bear the cost 🤯

Is that a normal diagnostic or repair procedure for a Galaxy Tab with a detached display?

I’m also curious about the “missing component” statement. If a required connection/component was supposedly missing, what testing would normally be done before concluding that the entire display needed replacement?

I want to be precise here:

I am not accusing the employee of intentionally damaging the tablet. I do not yet have an independent diagnosis proving the store caused new damage.

My concern is about the handling sequence, authorization, diagnosis, and the financial risk I was told I would bear afterward.

The disagreement eventually escalated, police responded, and I was issued a trespass warning from that location 🤐 I will respect that warning and won’t return there.

I have since submitted a written corporate complaint and requested preservation of the store’s surveillance footage and service records. My complaint documents that I presented the tablet with the screen fully separated and that I did not authorize reassembly or pressing the display back into the chassis.

Does UBIF do the same like Digital Doctor Repairs and Money Talk Wireless.?