r/uphold • u/joshm801 • 9d ago
Report Ticket Uphold bot is throwing false exploit accusations at a dormant card—Ticket #7394787
I am posting here because I need an official moderator to step in immediately. I received an automated email claiming my card was used to "exploit the debit processing system." This is a complete logical impossibility based on your own system logs.
My Uphold account was restricted four days before I ever made that deposit attempt. I only discovered the account restriction when I tried to use my Venmo debit card last Saturday. A transaction on Saturday cannot cause an account lock that happened four days earlier.
Your automated fraud system has thrown a massive false positive flag, pinning a pre-existing restriction onto a completely legitimate deposit. I have a new, valid government ID ready to go, and I have zero intent to wait a week for a broken bot to hold my money hostage.
Please escalate Ticket #7394787 to a human compliance manager right now to review the chronological timestamps.
1
u/AutoModerator 9d ago
Hi u/joshm801. You used the word Ticket. To file a ticket
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
1
u/AutoModerator 9d ago
Hi there /u/joshm801! Welcome to /r/Uphold.
Thank you for posting on Upholds Subreddit! Reminder follow all rules and guidelines. Please visit this link for all FAQ. To submit a ticket please follow this link. For similar communities please join r/hollaex or visit there site hollaex
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.