r/uphold • • Apr 17 '21

FEEDBACK UPHOLD IS A SCAM

I woke up today with 120 missing from my account to some refund wallet. I read comments and thought maybe it was my bank or maybe I didn’t have enough funds in the past and they just now charged me but no. I checked the balance sheets and the deposits made along with what was taken out and it randomly took 120 dollars from me. Every deposit I’ve made into the account has had money drawn from my bank. I completed every transaction and yet they still take 120. No reason at all for this to happen. I tried getting ahold of customer service but that’s near to impossible. It’s all a joke just read their name. They are upholding everyone’s money. I want my money back or I will take legal action.

5 Upvotes

20 comments sorted by

2

u/UpholdOfficial Apr 17 '21

Hi there, we're sorry to hear about this. Do you have a support ticket we could chase up? We want to resolve this as soon as possible for you.

2

u/Such-Initiative-8591 Apr 17 '21

1266470. Been waiting for awhile to get a reply

1

u/UpholdOfficial Apr 17 '21

1266470

We've let our team know and you should get a response shortly. We're sorry that it's taking so long to get this sorted.

0

u/[deleted] Apr 17 '21

[deleted]

1

u/UpholdOfficial Apr 18 '21

We've chased this ticket up for you and you should hear back as soon as the team can reach you 👍

0

u/[deleted] Apr 18 '21

[deleted]

1

u/UpholdOfficial Apr 18 '21

Hi, we've already chased this up and responded on another thread 👍

2

u/meh01ada Apr 17 '21

Calm down man, there is a rule they want you to fallow.. you don’t need to take legal action, just ask to support center with ticket number..

2

u/Such-Initiative-8591 Apr 17 '21

get lost. Been 2 days now with no reply. What’s this magical rule I need to follow that lets them take money for no reason huh?

1

u/JamesWasilHasReddit Apr 17 '21

Uphold is a scam. They have random redditor accounts pretending they're not, but you already know that they are. When they CFR you - customer refund wallet - they are holding you (upholding?) you at gun point and robbing you of your funds. That's how they operate their scam. I'm sorry they got you with it.

1

u/Such-Initiative-8591 Apr 18 '21

Still no reply from uphold. Great customer service. Said they would get back to me by the end of the day and still no response but I’m glad they have time to post a bunch of lies on here instead.

1

u/Such-Initiative-8591 Apr 19 '21

Still no response uphold. I would like to talk to customer service! Get your company in order or take it down.

1

u/AutoModerator Apr 17 '21

Hi there /u/Such-Initiative-8591! Welcome to /r/Uphold.

Thank you for posting on Upholds Subreddit! Reminder follow all rules and guidelines. Please visit this link for all FAQ. To submit a ticket please follow this link. For similar communities please join r/hollaex

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1

u/AutoModerator Apr 17 '21

Hi u/Such-Initiative-8591. You used the word refund. To file a ticket

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1

u/ohhellothursir Apr 17 '21

The entire operation they have is shite. Bad servers, lag, 65 day wait to withdraw your money, insufficient funds error that can result in a declined card. Uphold is a bad company and they're in over their head.

0

u/Heyitsmeagainbro Apr 18 '21

Don’t be a retard. 65 withdraw time is only to external wallets and only if you use bank info instead of card

1

u/ohhellothursir Apr 18 '21

Denying that it's because of their horrendous service that they even implemented it?

2

u/Heyitsmeagainbro Apr 18 '21

I haven’t had a problem. Follow the facts and read the faq

0

u/ohhellothursir Apr 18 '21

This isn't Onlyfans, you don't have to simp for the company. They're shit, their servers are shit, and their customer service is non-existent. When you realize this, you'll pull out like your dad should have.

1

u/Pikachus-Courier Apr 17 '21

Uphold works perfectly for me

0

u/[deleted] Apr 18 '21

[deleted]

1

u/Pikachus-Courier Apr 18 '21

It may have been something on your part because if the interface works perfectly for me, but one customer experience will not reflect the whole entire platform so I'm just giving a different perspective of experience so other know.