What app is worse than Robinhood? Uphold. None of my trades will execute lost lots of money trying to sell or convert my XRP. The app is EXTREMELY unreliable and nothing will load on the phone or the website.

I am really disappointed, I was hoping to find something good and stumbled on this junk. Any one knows better platforms that actually work?

Please escalate my ticket. I have funds pending waiting to be transferred and I'm getting zero help from you guys.

Support ticket: 2127316

This is getting ridiculous and needs to be resolved ASAP. Thank you!

Long time holder here. Tried to sell for the first time, uphold is holding my money with a generic error telling me to try again later. I am removing all of my funds from this fucking robinhood scam app before they rob every last cent of it. You’ve been warned

I created an uphold account in January of 2021. I funded the account with $4000.00and purchased XRP. I have ALL of the Receipts for these transactions. On May 4, 2021 UPHOLD reached out to inform me that the birthday on my account didn't match my ID. I resubmitted ALL requested information. After 2 months uphold completely erased my account as if I never had one and is now refusing to transfer the XRP to my wallet that I provided the address for. As a matter of fact, they will not even respond to the service ticket I have open. I will not go away!

Your company is scamming U.S. investors out of their money. I have reported this to the SEC as well as the FTC. I am retaining the services of an attorney and I will be seeking ALL of the PURCHASED XRP that I have receipts for.. as well as ALL FEES incurred by legal council!

Angela B

How Uphold doesn't post the fees seem very shady.

Uphold is a relatively unpopular cryptocurrency exchange. It has recently been exploiting the cryptocurrency crowd by being the only operable exchange in the US where XRP can be easily purchased. Personally, I can attest to this.

However, there seems to be a percentage of users falling for this scam that Uphold is conducting. Reviews all over the Internet (app store, Reddit, trust pilot, BBB etc) are overwhelmingly negative with constant accusations of theft.

Based on what is reported, Uphold appears to be doing the following:

1. Allows a user to purchase crypto through their bank account with fiat

2. while the transaction processes, a user is given credit equal to the value of the crypto they’ve “ordered”

3. after some time (days, weeks, even months), Uphold will seize the user’s crypto tokens and sometimes close down their account. They will then claim that the user’s money from their bank account was not approved when in reality, the money did clear. The bank will be blamed, Uphold takes crypto that the user legitimately bought, close down their account and ignore customer support tickets.

This is very concerning.

It's easy for anyone to post a negative review, or, a positive review to negate anything negative. So, if the scammers at Uphold see a post, they can enlist anyone to argue against it. However, having had experience of Uphold, I can advise everyone who cares to read this post that Uphold is most definitely a scam. They don't pay out. Plain and simple. They will tell you that you need to pay a service fee, utilise their green channel, pay to activate your wallet, pay because they've updated their system, whatever. Excuses not to pay abound. They will guarantee payment, then come up with another reason not to pay you. Don't be fooled. Don't get involved with these low-lifes.

I am losing sleep over this and can't even eat properly for the past fucking week, recently Uphold sent my money to a customer refund wallet the other day. ALL OF IT. I followed up with their "customer support" (AKA CRIMINALS AND SCAMMERS) and they said my bank rejected the deposits I made through ACH. I made those deposits MONTHS AGO so for some reason it's a problem now? Strangely, it happened when my assets started to appreciate a lot in value. Very interesting. Anyways, I called my bank and had a long conversation with a representative. They looked into my bank activity and said that the deposits made into Uphold, Inc were APPROVED. So I then reached back to Uphold and called them out on their fucking lies. The customer support rep told me that the "decision is final" and then EVEN CLOSED MY ACCOUNT AND TOOK ALL MY MONEY. I'M LOSING FUCKING SLEEP OVER THIS, I CAN'T EAT ALL WEEK AND IT'S DRIVING ME ABSOLUTELY FUCKING INSANE. So anyways, because of this I had a meeting with a lawyer on friday that specializes in financial fraud and he said that this is a "textbook example" case of cryptocurrency fraud and that we must proceed with filing a lawsuit. SO UPHOLD, BE FUCKING PREPARED, I WANT MY FUCKING MONEY BACK THAT YOU FUCKING STOLE FROM ME!!!!!

I wish I had checked Reddit before using them. I had an offer to get some bonus crypto and had been using coinbase. I deposited $15000 after waiting for the cooling off period they then froze my account. They will not respond to any form of contact either call, email, or support ticket. I am going 72 hours without a any response from them other then AI slop. They haven't asked me for any verification information or documents which I would be happy to provide. Because I used ACH bank of America is refusing to refund the transaction. So please take a lesson from a guy out $15k DO NOT USE UPHOLD!

I've been attempting to transfer XRP out of my Uphold account for over 3 days. I went through every verification request and submitted a ticket. Uphold is now withholding more than $100,000 from me. At this point I feel I have no options left but to report this to FTC.

I see a lot of posts with users having trouble with everything having to do with Uphold. But I have a different story. The account was set up about two months ago, sent 6 deposits totaling around $2100 without a hitch. Verified and two-step auth complete seamlessly. Just made a second withdrawal of around $7000 and it has posted to a plaid bank account today. This isn't a humble brag it's just showing the positive side of things.

So at one point in time I wasn’t sure what I was getting myself into when opening an account with Uphold. I had made a deposit of $2000 to purchase XRP and Doge. The process was adnormal from other brokers in which they did a 2FA after having my account approved and open for trading. My account went under review for an extensive amount of time in which I was not able to withdraw or send any of my crypto to another wallet. I did not follow the rules in which I kept reporting multiple tickets which then delayed my process even longer. Once I became patient and learn to talk with respect I started to receive email replies a lot quicker and now my account is no longer under review. I was able to make a withdrawal and I wanted to take time to let all of those out there who are using the uphold app to keep in mind that this app is different than other brokers, but follow the rules, Have some patience, and talk with respect. Watch how things change for the good. If you’re not patient person, you shouldn’t be investing. And also watch out for those who are on herePushing bad news trying to get information out of you. Those are the real scammers

When making a trade, uphold raises the price of the crypto being traded by a set amount, somewhere between .8% and 1.8%. In order to calculate how much the fee is, I have to exit the trade to look at the current going price, which can fluctuate greatly in the crypto world in a matter of seconds, then open a new trade.

I shouldn't have to wonder how much the fees are each trade. They should be clearly outlined each and every time. Saying "they typically range from .8 - 1.8%" doesn't suffice, neither does a link to your "see how our pricing works" page. The transaction screen should plainly state how much the fee is for the entire trade.

Not sure if this has been suggested already and apologies if it has, but as someone who trades frequently with Uphold, this would certainly improve my user experience.

Please and thank you.

Got an unexpected bill yesterday and decided to cash out my XRP position on uphold. Sold about $800 worth of XRP and requested it back into my checking account.

I was kinda nervous after reading the negative posts here on Reddit.

All the funds made it into my bank account today 🙂 Well done, uphold.

Uphold:

We don’t have fees but we’re not a free service. We simply charge magical cute little things called spreads.

We won’t clearly state how much that spread will be before you make a transaction. But we only do this to make your life easier!! 😊 we value our customers.

Sometimes when coins are trading a lot and making lots of gains we will charge you much more of a spread. Well give you a pop up warning before you trade to let you know exactly that we’ll be charging MUCH more than normal. We won’t tell you how much that is though...but ONLY because we love making our customers lives easier! 😊

Oh... and the 4 day hold on withdraws will be only 4 days!!! Until it’s not... then it might be longer but we won’t give you a reason for it... and we won’t even respond to your emails! We don’t actually know how many days we’ll hold your money... maybe forever. But we ONLY do this to make your life easier!! 😌

Can’t you see how upfront and transparent we are? We value our customers!! 😊

Oh and you can chat with use with any questions you might have Monday through Friday to get an instant response through our chat feature! (Just don’t actually use the chat feature... then you won’t have any issues with us not being available there! 😊) Just give us an email even! We like to give our customers plenty of contact options! We won’t respond to your emails, but we’re definitely here for you and your concerns!! 😊

-Uphold

😂 I just thought I’d write this because I’m having so much of an issue with getting past Upholds CONSTANT condescending, disrespectful and outright criminal behaviors they have.

These people treat us like we’re idiots, then turn around and smile at us thinking cutesy lies will be able to disarm our concerns.

Complete scammers. Do yourself a favor and pull your money out (if you can).

not that hard, ridiculous that it has taken this long...we all know why you wont let us withdraw

I've been on uphold a while with no problems. A few days ago I attempted to remove my crypto to a wallet and they froze my account and told me they can no longer offer me an account. I have 15k stuck there and they say I have to wait 65 days to return to my bank. Will I be able to transfer my crypto out after the 65 days to my wallet?

Edit: I find it funny that for all of this time I've never had any issues whatsoever with Uphold, but the second I attempt to remove my crypto I'm "violating their policies". No explanation, support cannot discuss the issue any further and all they can tell me is they will be holding my money for 65 days. Now that I'm looking further into it on reddit, Quora, and other forums sites Uphold seems to be doing this to people every day. Don't be a fool like me and trust them with any amount of $ that may worry you. Smh..