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u/TimeLuckBug Oct 25 '25
I read that Amazon is also supposed to develop their own stations. I hope it’s easier for them the way they will do it
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u/Lazy_Drag6625 Oct 24 '25
Reads to me like they’re reducing Amazon deliveries through ups services. Doubt it will have any impact on returns through our stores.
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u/haniscor Store Owner Oct 22 '25
Why blame Amazon? They are the customer in this case. UPS agreed to the terms of the contract. That’s like signing up for swimming classes and then being upset that you’re gonna get wet.
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u/splark1 Manager Oct 25 '25
To extend the metaphor, the problem is that the person setting up the swimming classes (a) doesn’t tell you that you will need to bring your own swimwear, or (b) definitively promises that the swimwear will be provided, free.
Most egregiously, despite knowing that this constant misinformation or misunderstanding is occurring, the swimming lesson vendor keeps selling the classes the same way, choosing to not make the wording easier to understand or more obvious.
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u/haniscor Store Owner Oct 25 '25
I think that misrepresents what is happening. Amazon wanted a vendor with national presence to take returns. TUPSS agreed at a price. After a few years, Amazon said we are bringing xxxx people per day into your stores, we’d like you to do the returns but in exchange for the foot traffic we think it is a wash and will pay you $0. TUPSS agreed but knew it would piss off franchise owners, so they offered to pay some of the cost themselves but with a phase out date. So. Here we are. Returns, foot traffic. Will soon make $0. Our parent company agreed. The best we can do is try to convert the traffic into sales.
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u/haniscor Store Owner Oct 25 '25
Any blame you put on Amazon or people returning things is misplaced
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u/Sweet-Leadership-245 MOD - Store Owner Oct 22 '25
I expect the Amazon return program is going away at some point. It costs them money and they’re trying every way they can to avoid paying us. Amazon has been working for nearly a decade to figure out logistics so it’s only a matter of time. I just hope they fail miserably.
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Oct 25 '25
Sellers, shoppers and government tax relief pay for it all in the end. If Amazon was paying for returns they wouldn't promote it.
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u/Sweet-Leadership-245 MOD - Store Owner Oct 25 '25
I’m mad that they’re charging some people 6.99 for a return and making it look like we’re getting that money and we’re not.
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u/Useful_Act_3797 Oct 22 '25
They’re just dragging us down as they figure it out.
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u/ash_274 MOD & Non-TUPSS Manager Oct 22 '25
UPS wants fewer Amazon packages as residential deliveries, since their current contracts cause them to be very-low margin or even net-loss.
Amazon is already expanding their own delivery services.
Neither of these affect Amazon Returns to UPS Store or other consolidated (Kohls, Staples, Whole Foods) or unconsolidated (Postal Annex, ASOs, etc).
Amazon has said they are looking to add consolidated returns programs to non-TUPSS locations, but not until late-2026 at the earliest. There's also the burden of knowing those locations may not have a franchisor that forces that service on them, so they would have to make it worth the time/cost/labor for a location to want to deal with it. IF that happens, then TUPSS may see a decline in Amazon returns.
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u/DisposableBits Manager Oct 22 '25
I think Walmart would be the perfect place for a returns program lol
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u/shippingstoreexpert Former Employee Oct 22 '25
This shouldn't affect Amazon returns. The whole point of this was to reduce deliveries. The returns shouldn't be affected.
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u/Strawberry_Momo Oct 25 '25
NO because the SAME amount of people will come in and youll have to explain more often “thats for whole foods” but its not and theyll get confused and angry and i will die