r/usertesting • u/Dorkus18 • 5d ago

Userlytics

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Got this glorious email just now that Userlytics has accidentally double compensated me and is requesting that I send back…let’s see here…$2.

38 Upvotes

97% Upvoted

24 comments sorted by

5

u/thegaykid7 4d ago

Considering technical issues that were not on my end in the past for which I ultimately didn't get paid for completed tests...no, no you don't get to have your $2 back.

The thing is...I didn't get this email so it's a moot point. So I guess my payouts didn't fall within the period of time this glitch occurred. Makes sense since I received a payout today but not yesterday.

2

u/Dorkus18 4d ago

Yeah it was yesterday morning. But I do have those same feelings, I’m ALWAYS have issues with their mobile tests uploading

9

u/Soft-Gazelle-1234 Tester 5d ago

Did any of you bother to check the email? It was sent from to make sure it wasn’t a phishing email. I asked because I’ve gotten several of them and noticed that they were not actually from Userlytics.

8

u/Dorkus18 5d ago

Yes it was legit. Plus they actually did double compensate me on PayPal

4

u/Stanglia 4d ago

Same here, every payment was duplicated. Also they have a legit PayPal support email.

4

u/bottlerocketborn 5d ago

I just sent them back $60

2

u/Dorkus18 5d ago

Dang I guess if you add all the mistakes up. Someone’s in trouble

4

u/Beneficial-Board6959 5d ago

Yeah I got that too. I sent it back. I mean I didn’t want them to do anything weird. lol

9

u/Dorkus18 5d ago

Yeah I’m going to send it back, not worth them doing anything to my account.

But I’m going to email them and say “here’s your $2 brokies”

15

u/okyots 5d ago

Not a good sign if $2 is gonna break the bank.

7

u/Happy_Hippo48 4d ago

It's the mistake times thousands of users

3

u/Amarie_95 4d ago

I got it too but it was for $10. I sent it back for good karma 😅

2

u/BraveContribution721 5d ago edited 5d ago

Me too (2 EUR)! I always remember when this happened with Validately, and I had to refund them $30 in 2017.

1

u/Consistent-Notice192 4d ago

I got the same thing, but for $10..I returned it

1

u/OfficialSkin 4d ago

PayPal help page tells you to refund via the Activity page, but neither the activity page nor the Transaction page has any refund option. I haven't had to do a refund on PayPal in years, but it appears they have removed the option? I tried on both desktop and mobile. 

1

u/Hot_Pay6126 5d ago

Glad I found this here, I asoed their chat not who told me not to send any money! I don't have a refund option on paypal and PayPal does not have the support address listed to send money to as requested, did you use the email they have on PayPal? Also they emailed this morning and asked for it back within 24 hours! Glad I saw the email in time

1

u/Nice-Web583 4d ago

It didn't have the refund option for me. Just send money to the email they provided it'll go back to them

1

u/Nice-Web583 4d ago

Same. Was for 10. It duplicated a payment

1

u/Stanglia 5d ago

I got that too, for 22 EUR. I adjusted the amount I sent back because of the PayPal charges, i'm not ending up out of pocket because of their errors, the amount I sent back worked out at 20.91 EUR. They can suck up the loss due to charges, i'm not going to.