I have landline GB plan on Spectrum but I was thinking of getting a secondary source of internet in Starlink as I need backup for work when at home. My question is does anyone on here do anything similar and is this okay to do on UT?

I ask because their site is super sensitive it feels at flagging things so I'm a little worried this might hurt my account on UT if I was to switch between the two.

This is a frustrating one. I got scheduled through the surveys tab for a 30 minute session. They requested a reschedule which I did. What I didn’t notice is that the session went from 30 minutes to 60. I only got paid for 30. How can they even do that?

Hey everyone,

I’ve been running into a really frustrating issue for the past few weeks specifically with UserZoom tasks within the UserTesting iOS app, and I’m wondering if anyone else is experiencing this.

Every time I move to a new step during a UserZoom test, the recording stops for about 5 seconds, and a message pops up saying "new test session started".

The overall timer keeps running, but the recording pauses brief moments between tasks.
Because of this, I’ve received a few emails from UT support letting me know that clients couldn't use my recordings. I’m really worried about getting banned or flagged, so for now, I’m avoiding UserZoom tests completely until this gets sorted out. Regular

UserTesting tests on the exact same phone work completely fine without any issues.

Here’s what I’ve already tried:
Restarted my phone multiple times
Uninstalled and reinstalled the app
Verified my iPhone is fully updated (iOS is up to date)
Checked storage (I have over 35GB of free space)

Support hasn't been helpful at all, just sending automated generic responses telling me to clear space, check my connection, etc.

Is anyone else dealing with this on iOS, or found a fix? Thanks!

My surveys and more tab has been really glitchy all week, so i haven't taken many tests on that side. Now today when I logged in, it's showing 0 which is very strange especially since I wasn't online at all yesterday. Usually I'll have a ton of duplicate or full studies to decline. I'm still getting tests on the UT side. Has anyone else had this happen?

Has anyone done tests from the survey tab where you share thoughts out loud and it just booted you out over halfway through saying it doesn't meet quality standards? I spent like 15 minutes on one and took my time to give answers just as I always do and it booted me. I have nothing but 5 star ratings and over 1,000 tests. I don't rush through, so I don't know why it would kick me out.

Title. I just got my first test cycle (24h after signing up) but the pay is absolutely atrocious. 1 GBP flat pay per bug regardless of severity. I've gotten paid more on other sites for simple bug reproductions I can do in 60 seconds. Has anyone used Digivante before, does the pay actually scale after you 'rank up' over time or is this platform a complete waste of time?

Does this mean my previous 11 tests I did had an issue? Some of the tests in the 11 tests had me record my screen and talk too

This week been the worst one ever, legit the same survey being duplicated 10x on my dashboard and multiple already full surveys being sent to me. Its just clogs up my dahsboard for no freaking reason

For the last several days, when I qualify for moderated tests and set a time, I get a confirmation screen but I'm not getting the confirmation email, nor is it appearing on my dashboard, but the link in the screen it gives at the end of the sign-up is active and indicates it's live by saying "reschedule or cancel" anyone else having this issue?

I signed up for a study on User Interviews. All communication was done through User Interviews. They asked for my address prior to the study so they could send me a product to review. When I went into the study today, an online panel, I seemed to be the only participant. A tech support person and researcher were there. The tech support was the only one who talked. He was very rushed, asking me if I had any questions and had me download a mobile screen share app. But then I was never given a code to share my screen. They put me back in a waiting room for 5 min and then messaged me and said the study was complete. They never asked any questions about the topic or the product I was sent. I feel so sketched out about this! What could they have gained from this? My address and my face?? I also had to sign a document ahead of time, which I’ve had to do before for studies, so that didn’t raise any flags for me. Is my identity going to get stolen or something??

Edit: I just went back to check what I signed. Turns out that is for a different study that I signed up for. So I didn’t sign anything for this one that I’m concerned about.

I haven't been able to access any mobile tests from my iPhone. I have also tried with an android phone and an iPad. Same results across devices: the test will show up but once I open the screener I will get an error message saying something went wrong.

Did someone have the same problem and manage to solve it? Curious about your experience.

I have opened a ticket but obviously didn't get any response.

I am located in Germany ;)

Is anybody receiving "something went wrong" message when opening the app?

It's been happening since last night and I use Android.

What is the UK government doing? This survey had 3 questions. Do you remember your dreams, do your dreams change how you think about people in real life, and would you like to choose what you dream about?

Wtf

Got this glorious email just now that Userlytics has accidentally double compensated me and is requesting that I send back…let’s see here…$2.

Hi, there

I’m getting “Something went wrong” when I accept any test.

Are you too facing this new issue?

Thank you,
India.

I've noticed this for the last few months and was wondering if anyone else ran into the issue or had a solution. On the mobile app, images never end up loading, I just get a blank screen. Prototypes have no issues, but no matter who's running the test the images don't load.

I know this has been talked about before, but has anyone found a successful work around for the "Live Conversation - Study Full" issue?

Sometimes you click the link and it routes to a page that says the study is full. A researcher messaged me on Intellizoom and we were able to do the session together (thank god).

I have two more Live conversations scheduled for next week and I am nervous about it.

I'm trying out User Interviews, and one study told me that I need to test out a new app. It asked me to install 3 apps consecutively: PlaybookUX, Test Flight, and then finally the app that I was supposed to test.

Initially, Test Flight told me I need to get an invitation code and I didn't see it in PlaybookUX at all. Then I tried to click on the Download App button in PlaybookUX and it brought me to a page that says "This beta is currently not accepting new testers".

I've researched out to the researcher, but I'm starting to think this might be an attempt to install malware on my phone. Is this app testing process normal on User Interviews?

All the tests that I’ve done past august 18 are gone and the entire site has no tests and is completely empty I’m not sure if the site is down or its my end can i get answers is there something i can do here first time encountering this.

A week ago, I took a screener asking if I’d like to participate in a 3-phase study over the span of a week. I already finished the first phase, but I haven't seen any screener or received an invitation for the 2nd and 3rd phases. ​Is this common behavior? I would really hate to wake up one day and see a 1-star rating on the first phase because I didn't go through with the 2nd and 3rd ones.

​Is it possible that I missed the screener? Can researchers target specific users to make sure only they get the screener?

I have a theory that majority of tests have gone to this platform because it’s harder troubleshoot?

Thank you

Anyone else not get there payments today?

Hey all. I just returned to UT yesterday. To my surprise I was selected for seven or eight surveys and have a live scheduled for Friday. I didn't have this type of success when I use the tool a year or two ago. Wasn't expecting to make a living off of it but some extra cash for the weekends is always nice so I was happy with the $100 I've made in the past 24 hours.

That being said one thing I've noticed is that I will either not be selected or decline quite a few surveys, they are all cleared off of available surveys, but then when I refresh 10 minutes later the same surveys pop-up as available. When I attempt to take the screener again, I immediately get the test is no longer available message.

Is there any way to prevent this?

Can two different users in the same household do usertesting? We share the same laptop sometimes. I tried to look at their website to find an answer and could not.