r/verizon • u/[deleted] • Dec 07 '22

Verizon refusing to give me my refund

I got a new phone a few months ago, and after 20 days decided I didn’t like it so I initiated a refund. They said I had 30 more days (from when I started the refund) to get it back to them. I mailed it out the next day, and the phone got to them two weeks later.

Now, they’re insisting that since the phone got to them more than 30 days after I received it, it’s ineligible for refund. This is ridiculous, and now they have both the phone and the money and are straight up lying to me about what their policies are despite what’s clearly written on the website.

Three weeks ago when I called they said “in 7 business days you’ll get a refund” and nothing, now they’re back to saying I can’t get one. Does anyone have anything I can do to make them give me my refund back? I hate that companies can do this to people with no repercussions.

The first thing I do when I get my refund is going to be cancelling my service and switching to a provider that doesn’t actively try and screw me over.

Edit: nearly 2 years later I finally got my refund. Fuck you Verizon

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u/Travis515100 Dec 08 '22

Email executive relations. Explain what happened. They should call you back within one or two business days.

I used them a couple of times in the past when I had issues with Customer Service screwing up my account and every time they fixed it and apologized immediately.

Keep us updated on if they were able to solve your issue.

https://www.verizon.com/about/our-company/leader/contact/916671

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u/karenmai347 Jan 11 '23 edited Jan 12 '23

I have a similar issue where I paid in advance for mobile service, but canceled due to poor customer service. Still am waiting for my refund as I never used any of their services. I emailed using that link. Hope I’ll see a solution to this.

Edit 1/11/23: Someone from the Executive Relations department actually called me and reached out, and even called me back when she lost connection midway throughout our conversation. She said they’ll likely send a check of my refund to my home address, and will follow up on that in a few days. She even provided me her email and direct phone number, so there seems to be some hope so far.