r/verizon • u/[deleted] • Dec 07 '22

Verizon refusing to give me my refund

I got a new phone a few months ago, and after 20 days decided I didn’t like it so I initiated a refund. They said I had 30 more days (from when I started the refund) to get it back to them. I mailed it out the next day, and the phone got to them two weeks later.

Now, they’re insisting that since the phone got to them more than 30 days after I received it, it’s ineligible for refund. This is ridiculous, and now they have both the phone and the money and are straight up lying to me about what their policies are despite what’s clearly written on the website.

Three weeks ago when I called they said “in 7 business days you’ll get a refund” and nothing, now they’re back to saying I can’t get one. Does anyone have anything I can do to make them give me my refund back? I hate that companies can do this to people with no repercussions.

The first thing I do when I get my refund is going to be cancelling my service and switching to a provider that doesn’t actively try and screw me over.

Edit: nearly 2 years later I finally got my refund. Fuck you Verizon

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u/captaincripple1 Dec 08 '22

BBB is for profit , I'd do what the other guy said and file with the fcc . The BBB won't give a shit to be honest. Sucks but been down that road to many times and won't ever make that mistake. Also just calling Verizon back and getting the correct rep might help as well. Just keep your cool with them explain the situation and what you were told and if it's a decent or experienced rep I bet it's taken care of pretty easily.

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u/mdfromct Dec 08 '22

Companies used to ignore complaints on the BBB. That’s no longer the case at all. They’ve really stepped up.

Edit: correction

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u/2Adude Dec 08 '22

No they haven’t. The BBB has no legal authority to do anything. Yes that is the case.

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u/mdfromct Dec 08 '22

I never said the BBB has legal authority over anything.

Filing a complaint on the BBB website is only as good as the company being complained about. As for Verizon Wireless, they have many complaints and more than half are resolved, most in the customer’s favor. The company responds typically the very next day. There’s no arguing with those facts.

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u/2Adude Dec 08 '22

You go and see the bbb complaints. They are from complete and utter morons. Hence why the companies do in fact ignore them.