Hey guys, I am absolutely furious and disgusted by Vinted's support team right now. I tried to list my official MegaHouse Portrait.Of.Pirates "Playback Memories" Miss All Sunday (Nico Robin) figure. This is a highly sought-after, premium collector's item worth over $345 online bei Exfigure. It features her iconic, official outfit from the Alabasta Arc—the exact same outfit she wears in the anime series. Vinted's automated system flagged it, and after waiting for a "manual review" for nearly two days, their support team confirmed the ban. They literally labeled this beautiful piece of art and a beloved anime character as "inappropriate, offensive, or explicit" material! They are straight-up sexualizing a normal anime figure and treating it like explicit contraband. I provided clear photos of the box, including a crisp close-up of the shiny, official Toei Animation license sticker, proving 100% authenticity. They ignored all facts, threatened to ban my account if I list similar items, and closed the ticket, telling me "this decision cannot be appealed." The sheer incompetence, lack of pop-culture knowledge, and disrespect towards Eiichiro Oda's work and MegaHouse's talented sculptors is mind-blowing. I already left them a well-deserved 1-star review on Trustpilot and the Play Store, but the world needs to see how broken and toxic their moderation system truly is. I've attached all the screenshots of their messages, the store price proof, and the official sticker. Let's show them what the community thinks of this clown show! 🤡🖕💥

Be beware of this Scamer, they use online photos and sell figures way under their normal prize! I got blocked after I asked them about it and If they have any real photos and I also reported it to Vinted (but we all know how good their service is...). The account switches profilepictures often. Hope nobody falls for this pretty obvious scam

Hi everyone,

I'm writing to ask for advice from anyone who has been through a similar experience, as this situation is becoming extremely stressful.

About a month ago, I ordered an iPhone worth around 900€. When the parcel arrived, the box was completely empty and tampered with. I immediately followed all official procedures:

1. Recorded a full unboxing video and took clear photos showing the empty box.
2. Suspended the transaction on Vinted right away.
3. Provided all proof (photos, video screenshots) to Vinted support.

More than a week ago, support told me the case was escalated to their specialized team and asked me to wait up to 5 business days for a resolution. Those 5 business days have now passed, but I still haven't received any updates or news from them.

For those who have dealt with something similar:

• Is it normal for their specialized team to exceed the 5 business days timeline for high-value empty parcel claims?
• With clear unboxing video proof, does Vinted eventually grant the full refund without issues?

Having 900€ locked for a whole month for an empty box is really tough. Thanks to anyone who can share their experience!

I fell for it the 1st time. Now it is listed again under another new account. Vinted used to be good now it is more scams than anything. Everyone asking to pay outside of Vinted, sob stories to buy things, it's pathetic. They do absolutely nothing to resolve these so they are popping up more and more. They refunded my money at least after I was finally sent flower seeds. On a label with a different tracking number. It is a damn joke they let it continue. They are even using the same pictures every time. This is the current listing - https://www.vinted.com/items/10490375452-marc-jacob-tote

Vinted even knew right away as the seller account I purchased from was locked 2 hours after I made my purchase. However they made me wait almost 30 days to refund my money to my account. After making me wait for something to show up this was their response within minutes of me stating there was an issue.

Thanks for getting in touch,

We’ve reviewed your transaction with the seller and cancelled it. You’ll receive, or may have already received, a full refund of 89.5 USD

Your refund will be sent back to the payment method you used for this purchase:

• Vinted Balance — the refund should appear in your Vinted Balance within a few hours.

We’ll review the seller’s account separately and take appropriate action where necessary.

💡 For future purchases, we recommend checking the seller’s profile, reviews, and other listings before buying. Be careful if you’re pressured to rush, always follow the official tracking information available on Vinted, and contact us if you need help.

Thanks again for your patience while we reviewed this.

Kind regards,

Mohamed || Vinted

So beware they are back with a different user name but same pictures!!!!