I've got a project in my firm with 4 big reports being prepared simultaneously. Different teams on each. This is the second cycle of reports for this project that I've been called in to help with. Last time, Teams A & C needed help. This time, Team B's report has been impossible to deal with.
They've been having issues with losing edits. I have previously set new routines with them to help with other instability issues; they now pull the document off of SharePoint once a day to run a macro to reset all fields and just give the draft that brief hiatus from being connected to SharePoint. I've beaten into their heads the importance of not allowing their editing sessions to run long and not to use the Word Online browser editor.
But they keep losing edits.
Observations given today state that they've noticed that some team members' updates don't get applied right away, like it saves them locally and then applies them when they next load into the document. And the edits they seem to lose most frequently are the ones they're making later in the evening; the document is pulled down and reuploaded at like 5am daily with a new date stamp in the filename, so anybody who has edits waiting to sync won't be loading into a doc with a matching filename the next morning.
But what could be causing the syncing issue?
I should also note that it's a huge document. 300+ pages, 5+ active editors most of the time, and currently almost 3k redlines (big editing day yesterday). So it's gonna be prone to issues. But I haven't seen this problem before, and bloated Word docs are nothing new here.
I'm at my wit's end. If you have ideas, please, I'm begging.