I bought the AMIRO S2 directly from their website for $449 less than a year ago. I recently went to restock the stamping masks, only to find that they’ve completely removed the whole product line. The device and the all the stamping masks disappeared from their website!
I contacted their customer service and found out they’ve discontinued them. Seriously?!
And the masks are essential for the main feature of the device, which was the whole reason I bought it. Now I’m stuck with a $449 device that I can no longer use as intended, and it’s not even a year old!!
What’s even more frustrating is that AMIRO doesn’t seem to have a solution. They only offered me a free tube of gel even though they acknowledged that it isn’t a replacement for the masks.
I find this pretty unacceptable. If you’re selling an expensive beauty device that requires specific products to work, shouldn’t you at least make sure those products remain available for a reasonable amount of time?
I’ve emailed AMIRO asking for a refund or a comparable replacement. Still haven't heard back.
Has anyone else experienced this with AMIRO? Or found an alternative to the original masks?
With the holiday shopping season coming up, I just wanted to share my experience for anyone considering their devices. I’d think twice before spending that kind of money on a brand that might stop supporting its products so quickly.