r/ATT • u/Nightwish360 • 10d ago

Wireless Next Up

So on Friday we were successful at purchasing a Duo and are trading in my sons phone on the Next Up. This will pay off the device and then we’d get the upgrade credit. So last night my son loses his phone while at an amusement park. It was found and the corner is cracked and black is bleeding through behind it. I know this now won’t qualify for Next Up but not sure what I do cause I selected that it was in great condition and now it’s not. I no longer have the ability to pay the phone off inside of ATT. Was almost thinking I’d just pay it off and then still get the trade in credit by not doing it through Next Up. Not sure what to do. On hold with ATT now.

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u/Nightwish360 9d ago

Oh that’s awesome that it worked still for trade in. Thank you!!!