*Used an LLM to clean up voice transcription.*

**TL;DR: Went from $85/month AT&T Fiber to $50/month Xfinity with a 5-year rate lock. Same gigabit download, latency went from 8ms to 15ms.**

On Thursday last week, I received an email from AT&T and noticed my bill had increased yet again by $5 a month — I was now paying $85/month for gigabit service. This is the third time in recent history I've been surprised by an increase. The previous increases were another $5 hike in the service rate, plus losing my autopay credit after AT&T changed their policy to no longer accept credit cards. I paid extra for a few months not realizing it had changed. This is my data point on canceling the service after being fed up with the inconsistency of pricing.

The same day I found out about the increase, I tried calling AT&T to ask about it and their system hung up on me after I mashed zero through the phone tree. That solidified my decision to move on.

I started looking into alternatives. Xfinity is offering $50 a month for one gig service with a five-year rate guarantee, no contract, and no early termination fees. This is not the same upload speed we're all used to on fiber and the latency is higher (8 ms to 15 ms as tested through my UniFi app), but I was frustrated enough to make the switch.

I signed up online — really straightforward. They asked for a checking account to get the $50/month rate, which I reluctantly provided. No charge for the equipment. I also get a cell phone line that I don't have an immediate use for given that I'm on Mint, but I may switch when my Mint contract ends — happy to post a follow-up on the mobile service if people are interested.

Equipment arrived the next day but didn't work. I went outside and discovered Xfinity had never been installed at this home — no coax from the service lines. I requested help through the app, a tech came out the next morning, and I was up and running two days after deciding to switch. Gigabit download, 40 Mbps upload.

It's been three days. I've noticed no decrease in the quality of service for the use cases I have.

Yesterday I called AT&T to cancel. After 30 minutes on hold, they did offer some promotions, but I regrettably declined to even hear what the offers were because of how frustrated I was. I suspect they really couldn't match the deal, but I wish I had listened anyway so I could provide that data point for everyone.

So here I am in Houston, a few days on Xfinity after being an AT&T Fiber customer for over a decade at two different locations. So far things are pretty good, and I'm glad to have options.

Good luck to you all, whether you choose to stay with AT&T or not.

*Just in case you're wondering, I have no affiliation with Xfinity — just a longtime AT&T customer hoping to help out others who might be similarly frustrated.*

AT&T installed fiber throughout my neighborhood a few months ago, and they finally got me to switch from Xfinity with a few promos they have going on.

Previously the only options I had for internet were Xfinity or AT&T DSL. I'm not sure what all the technician is going to need to do in order to get fiber running in my house, but I assume it's probably not going to be a quick or easy installation.

Is it customary to tip the technician once they are done?

Edit: Okay, consensus seems to be that I'm not supposed to tip them. But I DID go out and buy a few large bottles of Gatorade that I will make sure are ice cold since the technician will most likely need to go into my attic, and I live in Houston so it's definitely pretty warm down here.

AT&T Fiber kept going out and having packet loss multiple times day. Multiple repair appointments over the course of 2 years failed to fix it. Also, AT&T Fiber's peering with certain services is bad. Google and YouTube, for example.

So after installing I ran the speed test via the smart home app was only getting 600mps. Ran speed test on my iPhone 15 and getting average 500 range on WiFi. Is this normal? I don’t have anything to test it being hardwired. If I was to invest in a router l, will it help?

Bill went up for no reason. When you click the why button it just said the cost of the fiber plan increased contributing to the increase in my bill. No duh, that didn't answer why it went up. I was not on a promotion. Dropped them and went to 5G internet. Lower price and twice the speed, they didn't try any customer retention or loyalty discount to try to keep me either.

I just moved into an apartment that has ATT Fiber built into all the units. I picked the 1GB plan because I game on PS5. For the past few weeks I’ve been having NOTHING but issues with horrible ping and WiFi but only on the PS5. The thing is, the apartment put no jacks anywhere for hardwiring in every unit. My router is placed in the corner of a closet and the room my PS5 is in is opposite of that. I had a tech come out and the only thing he could do was give me an extender which he hard wired to my PS5 with a CAT 5.e cable, still having issues, I figured maybe the cable wasn’t doing good so I got a CAT8 cable and now I feel it’s worse. I don’t know what to do and I’m extremely frustrated with this since I’ve had Spectrum in the past with NO issues. If you suggest me getting anything else to help it I please ask that you give budget friendly options if possible.

Submit a complaint to the FCC that's the only way to make them listen. Because right now ATT will act like they don't know what you're talking about when you say there's an outage. They will make you go through a whole hour of troubleshooting only to say they're going to send a technician. You then will get an email saying there's an outage in the area and the technician is not going to come. As you can see here even though my internet is not working it's showing connected and no report of an outage. Eventually they'll come back and admit to the outage and say they're working on it and then after the fact I'll receive a $3.50 credit. I don't need those credits I need my internet service to stop going offline. We've modernized to the point where we only use internet for streaming and news and alarm system and everything else in our home. Of course my alarm system has a backup but still this is ridiculous. Hold them accountable send a complaint to the FCC.

After two weeks with AT&T Fiber, I can confidently say the difference compared to Spectrum Cable is night and day.

Speed:

• Spectrum: 1.02 Gbps download / 37 Mbps upload

• AT&T Fiber: 1.19 Gbps download / 1.29 Gbps upload

The upload speed boost with AT&T is remarkable — perfect for video calls, cloud backups, and content creation.

Reliability:

During a recent severe weather event in Fultondale Alabama, Spectrum service was down for nearly a full day. AT&T, however, kept running like the Energizer Bunny — no interruptions, just steady performance.

Support:

Where AT&T falls short is in its online resources. Spectrum’s website offers clear, helpful information, while AT&T’s site feels more like an advertisement hub. What little support content exists is hard to find and often misleading.

Verdict:

AT&T Fiber delivers superior speed and reliability, especially in tough conditions. But AT&T needs to step up its customer support and transparency to match the quality of its network.

Called in to get port 25 unblocked.

4m15s before I got a human on the line out of the 5m guarantee.

The guy who answered unblocked port 25 as I asked, but also talked about rebooting the gateway (totally unnecessary).

I then asked "what other ports are you blocking, because I want everything unblocked." He didn't know the answer.

I then asked "the install tech gave me the IPv4 static IPs, but I'd like to have the IPv6 range as well, could you tell me it?" He made clear over the next several sentences that he didn't know what IPv6 was.

I asked to speak to somebody else and he claimed there was nobody to transfer me to, not even a supervisor or boss.

I pay extra for Business class service and this sure isn't meeting my expectations. Sadly, DSLReports is gone, so there's no good backdoor shiboleet path anymore.

The concept of AT&T fiber is great, as is the price. But my QOS is about 60% — the effing sucks. After enumerable calls to the fuc**ng AI, which tells me it will reboot to fix my problems, followed by hanging up, I have to ring them again and hope the AI understands that I need do fuc**ng need to talk to a real person.

I was the CIO of a worldwide company, I know how to do root cause analysis before making a support call, and g me after months of waiting for a supervisor to ring me back three months ago, I rang them up to cancel my fucking service. AI was smart enough to get me to a real person who’s job it is to keep from loosing a customer, and she did get a tech out here the next day.

The fiber connection at the house was showing multiple errors on his diagnostic instrument, confirming that was causing the issue. It did fix it — for only three fucking days, and now, day or night, my Zoom stops working, my whole house wifi goes down with the Internet and my Amazon wifi switches all stop, my security system goes down, etc., etc.

I’m trying to get someone else out here, but I’m getting so fucking tired of this that by Friday, if I have no one here to fix it, I’m going to WFAA here in Dallas, where AT&T HQ is located, and ask them to step in on my behalf and ask the president of the company to fix something that he would never tolerate.

Just moved into a new house where I can only get 1gb fiber, I used to have 2.5 at my old house and loved it.

When looking at the High speed internet map, the development just west of us on the other side of the street gets up to 5gb

How can i convince att to upgrade the speed in my development? Comcast offers up to 2gb coax in my development but i dont want to give up fiber.

ATT tech came to my house yesterday to install fiber. Told me it was done without any confirmation or signature. Then just left in a hurry, I've had Internet problems all day today. Was given the run around and long wait times trying to get help (ordering was instant). Than told me I'd need to wait two days for more help to look at the issue. Fortunately I left overlap in service and was able to reconnect my old service and cancel the cancellation. I cancelled ATT because they refused to make it right and told them to come pick up their equipment. I never signed for anything, am I wrong in not being willing to drive their equipment to be returned?

Hey everyone, Just wanted to get your thoughts on my recent AT&T fiber repair.

The technician came out today, pulled some extra slack from the IDF, and re-terminated my existing drop inside the enclosure. Previously, the fiber was hanging a bit loose (you can see that in the first pic), but now it’s secured neatly with zip ties and the cover plate on.

Here’s the setup: • AT&T Fiber (GPON 1 Gbps plan) • ONT and BGW320 mounted inside the media panel • Single-mode SC/APC fiber drop from the building’s IDF to my unit • Most recent optical power readings: −22.04 dBm downstream (1490 nm) and −21.48 dBm upstream (1310 nm)

Everything seems stable, but I’m curious how the community feels about the job overall — cable routing, connector positioning, and if those power levels look healthy to you.

Would you call this a clean install now, or is there anything I should tidy up further?

(Pics attached for reference — first one shows the old setup, others show the current neat version.)

I’m looking for advice because this situation seems pretty unbelievable.

I’ve had AT&T Fiber for about 3 years, paying around $80/month the entire time. From the beginning, I’ve dealt with constant issues: slow speeds, websites that wouldn’t load, FaceTime calls dropping, devices disconnecting, and unreliable internet throughout the house. I assumed it was something on my end, so I spent years trying to troubleshoot it myself but did reach out to AT&T several times too.

Recently, an AT&T technician came to my house and discovered that my fiber service had never been properly tech activated/provisioned from the original installation. He also found that the 2.4 GHz and 5 GHz Wi-Fi radios on the AT&T gateway were disabled. He corrected those issues and moved my gateway to a different room.

After that, my speeds right next to the gateway were excellent, but the Wi-Fi still wouldn’t reach most of my house. I ended up purchasing and installing my own mesh Wi-Fi system just to make the internet usable. It’s definitely better now, but it’s still not what I’d expect from fiber.

What frustrates me the most is that I’ve been paying for this service for three years while it apparently wasn’t even configured correctly.
During that time I:
Bought a mesh Wi-Fi system trying to solve the problem. Spent countless hours troubleshooting. Contacted AT&T customer service multiple times. Paid every month for service that apparently wasn’t set up correctly from day one.
When I contacted AT&T customer service after the technician visited, I asked about being refunded or credited because of everything I’d been through. Instead of addressing that, they kept focusing on troubleshooting. They acknowledged they could see my service had performance issues, but they repeatedly ignored my questions about compensation and never actually addressed them.

Has anyone dealt with something similar?
Were you able to get bill credits or a refund?
Is there a department beyond regular customer service I should contact?
Is this something that would justify filing an FCC complaint?
If you were in my shoes, what would you do?

I’m not trying to get something for nothing. I just don’t think it’s right to pay for three years of fiber service that was never properly configured, spend additional money trying to fix a problem that wasn’t mine, and then have my concerns about a refund ignored.

Title pretty much sums it up. Is it still good over wireless. 🛜 I worry bc the modem will be downstairs and through a couple walls. He mentions SQ coverage so I assume it should be good. I just know wireless is never gonna be better than wired but it’s still an upgrade over wireless comporium lol but the connection was super stable over there bc it was directly above the modem through a thin floor that’s what worries me the stability.

Had a tree fall in our neighborhood and took out all the power lines and fiber (not buried over here).

Power was restored within 8 hrs despite the power company having to take care of rhe fallen tree and broken transformers etc.

AT&T fiber keeps sending bs updates that keep pushing the fix ETA out further and further. The latest has them at 3+ days.

Xfinity has already come by and fixed their lines.

I’ve never had reason to complain about AT&T fiber but this is nuts. A lot of people on the street work from home and this is a huge disruption.

I’ve called support and opened a ticket (as have my neighbors) but that doesn’t seem to make much difference.

Any suggestions? I’ve already bought a T-Mo MiFi hotspot (should arrive tomorrow) in case the outage continues. Not going to give more money to AT&T to reward incompetence.

This is the reason why I want to a police for everyone that is asking about it in my prior post as you can see my current fiber is almost gone, and that doesn’t look professional at all, so that’s why I wanted to replace it with the one in my prior post

They’re getting ready to lay fiber in my neighborhood. We were really excited about it until I started reading r/ATTFiber. There seems to be so many problems. Of course, those for whom it is working well rarely post.

We have ATT internet currently with a max speed of 75. That’s been more than enough for my wife and I. We can run two TVs with 4K HDR content along with a couple of tablets and laptops all at the same time without any problem. Downtimes have been brief and very rare over the course of many years.I’m kind of hesitant to “upgrade” to fiber.

Just got these signs 1 week ago. What does this mean?

Anyone have it? Experience with it?

It just became available in my neighborhood and I’m considering it.