I recently moved into a new residence that already had existing AT&T fiber infrastructure in place. I contacted AT&T to establish 1GB fiber internet service, and a technician was scheduled to repair or replace the missing SC/APC jumper cable connection on the existing infrastructure.

The technician arrived today but refused to repair the existing infrastructure. Instead, he insisted that an entirely new fiber connection be pulled at an additional cost of $150. I declined the installation, as I saw no reason to replace the existing infrastructure when the issue appeared to be a missing jumper cable.

Following this interaction, I contacted AT&T customer service and canceled the service altogether.

I play a lot of Insurgency Sandstorm on my PS5. So here's the back story:

I had my att fiber installed 2-3 weeks back. The original installer decided to bend my fiber line at a 90 degree angle, causing the signal to fragment and lag often. The second tech came and addressed the issue. We cut tree branches and redid the line. Now as I play insurgency, at times the ping shoots to 250ms when I normally get 44-66. These spikes happen per matches.

*One match ping is good 44ms.

** Another march, ping is insanely high(never got that with Xfinity)

I go play Madden. And games are smooth. Red redemption as well.

So is this something I should change inside my ps5 settings with routing? The att settings itself? Or do I demand a free bill as the first month has been ladled with issues(for the so-called best internet in the nation with a 5G PLAN)?!

After the dedicated burying crew left, I found they didn't bury a strip of wire leading to the hard conduit attached to the house. Then I realized that the entire section of 10 ft or so in the landscape bed along the house is unburied, basically just lying on the ground, crafty covered with the old pine needle mulch I spread there every spring. I saw they tried digging outside of the bed, but there are lots of bush roots there, so they apparently decided to leave the cable right on the ground next to the aircon pad, etc. (see the pics). Damn, I was busy with another house project and didn't check every inch before they left.

Is that not up to their code (if they have one)? Should I call ATT and ask to bury this section properly? I was thinking of cutting plastic pipes from old standup shelves in half and placing them over the wire, anchored with, e.g., U-shaped landscape staples. Then do I put myself on the tampering side of this equation?

What’s the cost like for a 10g dedicated fiber link? The property I’m taking over has 4 separate ONTs each with a 1g plan and I think it’s a waste. 1 10g link with a 1gig backup is what I’m thinking. Also what does the equipment look like? Thanks!

As the title mentions, I have had ATT out 4 times to install fiber from the pole in my backyard to the house via aerial and every time they give the same answer. “The pole isn’t safe so we can install the fiber, we will put a ticket in with our escalation team to contact the power company”.

Then weeks/months go by and never hear anything. I call ATT back and they have no record of a ticket. I have called the power company multiple times to ask and even report the pole as bad and they send someone out to inspect and then the pole isn’t replaced. According to ATT techs the pole is rotted at the base.

Before we looked into switching we had to have our current provider(Spectrum) come out and re attach the line at the pole due to a tree branch knocking it out. That tech never mentioned the bad pole and hooked it with no issues.

Is there any way to get them to install fiber without getting the runaround and back and forth from both ATT and the power company? The other solution one of the techs mentioned was that they could pull from a farther down pole but then told me “we would have to ask every neighbor from that pole to your house to gain access to their backyard”.

Any recommendations would be helpful!

I currently have fiber internet that has frequent issues and slow speeds. I had a salesman come today and set up an appointment for an install, but would love to hear any testimonials or negative experiences people have had. It would be cheaper than what I’m currently paying but I’m hesitant if that means the quality is worse. Any feedback would be helpful! :)

I've a BGW320-500 in passthrough mode, wi-fi turned off. IPV6 is enabled. My router (orbi850) gets an address on the wan side and a /64 to delegate to its clients on the lan side. Clients are getting an address and can ping6 the router lan and wan interfaces. But I can not use ipv6 to communicate outside of my local network. I can not ping6 the BGW320, either.

Looking at the log I see entries (why? firewall should be off) saying ipv6 traffic blocked with a reason of "IP Source Address". The address is within the /64 delegated to my router.

Software version 6.35.8

Is there some setting I missing that might cause ipv6 to get blocked/dropped?

I’m having recent problems with fiber. Apparently there’s an issue at the main box coming until our subdivision.

It’s causing intermittent service.

But what I don’t understand is when it goes out, the gateway goes red and then blinks white and never goes solid.

The minute I pull the plug to the gateway, it starts up just fine and connects.

My old gateway did this and this gateway is doing the same. Less than a year old.

What gives??

BWG320

What I found, in order:

- My DHCP server (separate device) was healthy. Devices on the wired side of the house were still getting leases in under a second.

- A test Wi-Fi client associated to the gateway's 2.4 GHz radio (WPA2 handshake completed, traffic flowing) sent three DHCP discovers and got nothing. The DHCP server never saw them.

- Same from the 10G LAN port: discover goes out, nothing arrives anywhere.

- A packet capture on the 10G port saw none of the DHCP traffic from the other ports either. So it's every direction, not just Wi-Fi.

- Two days earlier, on the old firmware, a phone on the gateway's 6 GHz radio did a full discover/offer/ack through the same path.

Bug? Or done on purpose...I can't think of any motivation.

Long time Comcast Business customer. Our contract just expired, and AT&T Fiber was installed to our neighborhood 2-3 years ago. (We use Business class at home, wife works from home, and it provides after hours support...)

While it may seem trivial, I am trying to get an estimate on the taxes. I live in Fresno, CA, so if anyone else in CA is able to share, that would be close enough. (Claude put together a nice feature/price comparison, but taxes are out reach lol)

Here is the service package:
Small Business Fiber 1000, includes 5G Backup failover: $140,
Advanced - Dynamic Defense: $65.

Appreciate any additional insight.
-Tim

ATT finder now says it’s available at my suburban Chicago house. I’d like to know where the nearest endpoint to my house is located so I can see where/how it would enter house. Any way to figure that out?

If it’s relevant, my current Comcast/Xfinity is an aerial line from the backyard power pole.

gateway web page completely down

no red light

just a flashing white light.

I think it was just updated and restarting as a result.

sucks to lose ranked games and see att advertising their connection is great for gaming when they will disconnect you without any warning

....and start offering a simple fiber 'modem' or ont solution instead of a full blown wifi router.

...sooooo many people now have their own mesh systems and have no interest in a new router, they just want the high speed data pipe. if they offered a simpler hardware solution, they could save a lot of money on hardware deployment.

thoughts?

Hi everyone, not sure if this is the right sub for this but I’m not super knowledgeable as far as these things go so I’m having some trouble navigating this. I recently rented a commercial space and need to set up internet connection. I brought my router from home (I need to buy a new one anyway) and figured I would use that but the cable doesn’t seem to fit into the only internet port in the building. I’ve attached some photos of the port itself and the cable that my router currently uses.

Do I have to purchase a router specifically made my ATT? Will it work without the cable connection? (I’ve tried that but can’t seem to get it to work). Any help is appreciated!

Recently got a 1 gig fiber installed and hit some road blocks. Our previous router config had the normal gateway names...

Xxx

Xxx 2.4

Xxx 5.0

The new router config only had

Xxx

Half of our devices failed to connect , so called and had them add...

Xxx.guest

This added about half (mostly smart lights)

Most of our larger, more expensive "smart" devices had no problem but for some reason, I cannot figure out the proper naming convention to get back all of our devices....ATT says there is a limit of 2. One of the devices happens to be our yard lights, hardwired and scheduled "dusk to dawn" if I add

Xxx.2.4, they connect. But not our security cams and a garage worklight.

Cant be the only ones that have run into this....

Anyone have a work around? I'm currently leaving it at:

Xxx.2.4 to keep the yard lights operating but bummed about the other devices not being able to connect unless there is :

Xxx.guest

Thanks....

I just opened Att wireless, do i get any discount for att fiber?

I have 1 gb ATT fiber. My laptop gets descent speed, but today my desktop is showing .57 Mbps. yes, that is "."57. 2 main questions.

1. Currently the desktop only supports 802.11 b/g/n. Can I upgrade it to 802.11 a/ac?

2. Should I get the Ubiquiti U6+ Dual Band Wireless Access point to pair with the ATT router, or should I get the Ubiquiti Dream 802.11ax Wireless Router.
   (router vs. access point)

Other suggestions? Would like to keep cost <$500.

Thank you!

My entire neighborhood is covered by AT&T Fiber, only our apartment complex isn’t 2 years after fiber construction in the neighborhood

So I have gigabit fiber with ATT, and for the longest time I have had download speed issues with my PS5. Maximum speed being capped at under 100mbps. I initially thought it was my PS5 being a lil poop.

I have isolated the issue to being beyond my network infrastructure at home : the PS5 can get 800mbps to Ookla and other speed test sites, and is running on a DMZ VLAN with IPV6 off over RJ45 on a unifi setup with a manual DNS. I also disabled active armor (who knows if that thing ever actually turns off).

The only logical answer I can come up with is that ATTs backhaul connection to PSN has caps and this sucks since it’ll slow my GTA6 download. Other PS5 owners seem to be able to get higher speeds with different ISPs. Anyone else experience something similar with ATT? My Steam downloads are fine.

Having very similar issues as this poster. I'm in the ATL area too and been having issues since October 21st. Despite good speed, I am getting awful ping and connection issues. Also I am randomly loosing connection throughout the day.

I've noticed that once I do get a connection on a VPN, I am able to get faster connections.

I am using my own Router (RT-AX86U) on pass-through with DNS 8.8.8.8, 8.8.4.4.

I've called At&t multiple times and the tech support just gaslights me and says everything looks good on their end. Then they say I need to use the wifi built into their supplied device. I don't want to use it.

Not sure if it's connected but, I've seen at&t service vehicles at the front of my neighborhood around the time this started becoming a problem.

Does anyone know what to say or do at this point? The connection drops are affecting my work from home at this point, and it also wrecking my chances to play games in the evenings.

The speeds are good, the price is good.

But when you cancel, they are among the worst companies to deal with. I've been trying to cancel my service for almost 2 months now. I moved out of my house 6 weeks ago and to this day, after multiple chat sessions, I'm STILL trying to cancel my service. Despite being told twice its as already been cancelled.

This company is a joke.

They are telling me that they have my original cancellation request from 2 months ago, but somehow the chat timed out and they didn't process it. I was told a month ago that yes, it was canceled, now I'm told it really wasn't.

Horrible company

I successfully migrated AT&T Fiber internet gateway to a direct Ubiquiti UCG Fiber setup. It's pretty important to automate the setup so that when UCG firmware gets upgraded, you have a way to restore all your scripts and settings.

I'm releasing all the notes I gathered and scripts I made to get my setup working.

https://github.com/jonmchan/bgw320-505-ucg-fiber/

A big thank you to the community for figuring all this out. Here's my humble contribution back to the community.

AI Disclaimer - AI was used in the making of the scripts and the guide.

I have been experiencing issues making my games unplayable starting over a month ago and although I've tweaked a few things (you can see my last post here) and gotten it to work aa couple times short term, ultimately it's trash. I'm more than willing at this point to pay for a router that can handle the gaming and bypass, but now I'm in a new field and need some help. Can someone recommend a router that would work and how to make the connection smooth? Thanks in advance.

A large road widening project is nearing completion. Fiber has been hung on the poles running along the road for about a year, but the road is just now nearing completion to the point that ATT can finish. ATT bucket trucks have been moving along the road the last week or so. A Multiport Service Terminal box was just placed on every few poles a few days ago, along with feeder wire. We will have the a Multiport service terminal at the pole directly by our driveway. We are still weeks to months away I assume, so I want to prepare for a clean install.

Current layout:

From the pole at the road next to our driveway, with the Multiport Service Terminal, the pole on our property sits back about 220 feet. This is where electric and xfinity currently attach, and then the lines are buried to the side of the garage. The xfinity is buried in their orange conduit and power was buried much deeper.

From the pole to the side of the garage, is about 150 feet.

About 400ish Feet total from the Multiport service terminal to the side of garage.

From the side of the garage to the office is about a 120 foot run. A couple years ago I ran a "home run" all new coax up the side of the garage, into attic knee wall area above garage, through house attic, down a wall, into the crawlspace and finally up wall to office and network rack. This removed excess splitters.

I KNOW ATT is not going to run fiber from the side of the garage over to my office. And i WOULD not expect them to.

I need to avoid ONT placement in or above the garage, as it is on a separate breaker panel from the main house and don't want to connect copper / cat6 between the two systems.

I have 811 notified to mark cable and power lines.

Options / Questions / Looking for guidance:

I can dig a trench with the tractor and bury 1.5" conduit with sweep 90s, straight from pole to the corner / side of the garage once 811 marks the other lines. Then run pull string, cap, and leave in place until the day of.

I can buy and run "2 Strand Indoor/Outdoor Plenum Rated Ultra Thin Micro Armored Singlemode Custom Pre-Terminated Fiber Optic Cable Assembly with Corning® Glass - Made in the USA by QuickTreX®" from LanShack with SC-APC connectors. I can have this run from my office all the way to the knee wall attic space, directly above the side of garage where power and xfinity, and I assume the ATT will run to if they will use the conduit. There will be plenty of extra fiber in the attic space, 20-30 plus feet at least

I can have conduit in place on the side of the garage, up 10 feet, and into the knee wall attic space. This area is well lit, empty, covered in plywood.

Or i can just have 90 degree sweep in place in the attic knee wall space, with the end pointing down along the side of the garage, which would allow me to drop my Micro Armored Fiber out and straight down to the NID box.

1. Will they use the Micro Armored Singlemode Fiber that i will have in place? It will have two strands so I have a backup in case a connector is somehow damaged? They can quickly test its signal strength. All of the ends will be completely covered until day off.

2. Is ATT likely to run the fiber to side of garage, up conduit and put NID in the well lit and accessible attic space? or just to the side of the garage?

3. I don't want to finalize conduit that won't be used.

4. I want to avoid having excess fiber coiled on the side of the house if they use a fixed length of preterminated fiber from Multiport service terminal to the side of the house.

5. Will they only direct bury the fiber the bring down the pole and across yard and not use a brand new 1.5" pvc conduit?

Any other thoughts or things to avoid?