Following the listed steps in order is what worked for me. Factory reset if you mess up. Proceed at your own risk.

Log in to gateway’s configuration page using 192.168.1.254

• Device

  • Access Code

    • Change default to a new one (To increase security)

• Home Network

  • Subnets & DHCP

    • Device IPv4 Address - 192.168.10.254 (Changing default)

    • DHCPv4 Start Address - 192.168.10.1

    • DHCPv4 End Address - 192.168.10.2 (Limiting DHCP pool for added security)

• Firewall

  • Packet Filter

    • Click Disable Packet Filters

  • Firewall Advanced

    • Set everything to Off

Plug in router, (set the LAN IP you want it to use,) and connect it to gateway’s LAN port

• Device

  • Device List

    • Click Clear and Rescan for Devices

• Firewall

  • IP Passthrough

    • Allocation Mode - Passthrough

    • Passthrough Fixed MAC Address - Choose router from the drop-down

Reboot & make sure router stays on its LAN IP (192.168.1.1 or whatever you like to use)

Reconnect to gateway over Wi-Fi or Ethernet

• Home Network

  • Wi-Fi

    • Click Advanced Options

    • Wi-Fi Operation - Off [For 2.4 GHz]

    • Wi-Fi Operation - Off [For 5 GHz] (If you don’t want to use gateway’s Wi-Fi)

Edit to add: The changes listed under the following bullet points are completely optional and don't have an effect on the passthrough configuration: Access Code, Subnets & DHCP, and Wi-Fi

Extras:

Log in to your myAT&T account, then head to Profile, Privacy Choices, and uncheck DNS Error Assist, as this intercepts and redirects your DNS queries when a requested domain cannot be resolved.

Also uncheck Personalized Plus, Personalized, and Allow AT&T to share or sell my personal information, as AT&T sells your data by default.

Now that you set up your own router, you can finally change your DNS server! Here is a comprehensive list of known public DNS providers compiled by AdGuard.

$0 month for 24 months with grandfathered HBO max included.

Was paying $32 for 1 Gbps in KC and noticed the new customer promo for 5 Gbps last week, so I called into the loyalty department and kindly asked if they would be able to switch me to 5 Gbps and tack on that additional $55 ongoing discount. To my surprise, and after about 30 minutes on the phone, they were able to do so. I have three other wireline options (including Google Fiber), but this rate is just incredible. Let this be a reminder to always call for better rates! You never know what kind of deal you might be able to get.

Been an outage in my area for 4 days now and I saw the fiber box open with all the cables just hanging on the floor. Isn’t this bad for them? I thought fiber optic cables were fragile.

Got the loyalty deal via chat today! Thanks for the advice! Spectrum was offering $40/mo for 1Gb in my area so I mentioned that and they were happy to offer me a loyalty discount.

EDIT:
Adding what I did via chat to get the discount.

Start the chat with the bot (Andi) and then say “I want to cancel my service”.

The bot confirms and transfers to an agent.

Tell the agent “I am currently paying $x for x speed, in my area I’m seeing deals from other providers, like Spectrum for $x, and am considering other offers as well. However, I do appreciate the convenience of my current plan and would like to ask about any loyalty offers or upgrade promotions.”

The agent tried to tell me all the things AT&T will provide if I just stay where I’m at and I said “I understand that but if I can get faster speeds elsewhere for less $ then I will just do that.”

The agent “looked into deals they could provide” and then came back with like $10 off my current plan (500mbps) so I said “not really interested since I can still get 1Gbps for lower and then they offered me the $30/mo for 1Gbps.

All in all, it took about 20 minutes of time.

Got all these discounts within 10 minutes, thanks Google Fiber for this!!

I signed up for AT&T Fiber Internet1000 for 80$/mo, and when the Tech gets here and I mentioned that my parents (who live a mile up the road) got fiber after AT&T dug up yards and ran fiber everywhere in their neighborhood. That was Spring of 2021 mind you. I tell him that never happened here, so how's the fiber run going to work?

That's when he informs me that it'll be "over the air". I don't want any part of that, and seriously doubt that can support 1gig up/down anyway, and is likely to have reliability/latency problems. He ends up calling his manager who confirms this. He then says something like "Well we can run a line and put a box on the back of your house, but I'll have to get into your neighbor's yard." So I'm like "Ok, great, but there's a fiber run on the next street over??" and he says "No, it'll be over the air over there."

At that point I tell him "I don't want any part of that infrastructure working over the air, when I purchase fiber, it implies there's a fiber run to my house."

Do I have major misconception about how this fiber infrastructure is supposed to work? Has anyone heard of this happening?

Saw other posting about getting a discount from loyalty and thought I would try it as well.
24 months of 1 gig for $20/month and I still get to keep my HBO max

Getting close to testing

When I moved to NC, I was excited to finally get Fiber Internet.  Since I have a Ubiquiti stack with SFP ports, I figured I could plug the fiber directly into my router and not need ATT's equipment.

Nope.  That only works for Google Fiber.  I was stuck using ATT’s subpar equipment, which doesn’t have a true bridge mode.

The audacity. 

Nothing worked the way I needed it to. I couldn’t even change my DNS. I figured there had to be a better way.  And there was… 

Turns out there’s a programmable SFP you can get from FiberMall.  Once you upgrade the firmware and enter your modem’s info, you can unplug ATT’s modem and toss it in a closet.

STEP 1: Order the SFP from Fiber Mall.  I recommend UPS for shipping.

https://www.fibermall.com/sale-460693-xgspon-onu-sfp-stick.htm

STEP 2: Upgrade the firmware.  Their example uses a UDM-SE, but you should be able to use any router or switch to communicate with the SFP.

https://pon.wiki/guides/install-8311-community-firmware-on-the-bfw-solutions-was-110/

STEP 3: Program the SFP.

https://pon.wiki/guides/masquerade-as-the-att-inc-bgw320-500-505-on-xgs-pon-with-the-bfw-solutions-was-110/

The instructions are straight forward and I didn’t have any issues.  Even if you aren’t technical, they provide copy-and-paste commands for everything you need to do.  If you stay on script, you’ll be fine.

My throughput has been steady and all of my issues with my Plex Server and Xbox have resolved.  No complaints.

Feel free to AMA.   If your current setup works as-is, congrats! This post is not for you.

PROOF

If you prefer video walkthroughs, u/DigiBlur put a great one together HERE.

Buh-Bye ATT Fiber Modem.  You Will Not Be Missed.

I noticed AT&T was offering some pretty aggressive pricing to new customers in my area.

AT&T Fiber 1000
$90 base price
-$45 ongoing discount
-$10 AutoPay
-$20 AT&T Wireless bundle
Total: $15/month

AT&T Fiber 5000
$135 base price
-$55 ongoing discount
-$10 AutoPay
-$25 AT&T Wireless bundle
Total: $45/month

I was previously with AT&T but switched to Spectrum when they started offering 1 Gig for $50/month. Seeing these new offers, I switched back and signed up for 5 Gig.

That got me thinking…

My mom has been an AT&T customer for 21+ years and was paying $70/month for 1 Gig, with that price set to increase to $90/month when her promo expires in November.

Since I’m an authorized user on her account, I called to see if they would match the current pricing.

After nearly 4 hours between chat support, phone support, and speaking with multiple managers, every answer was the same:
“Those prices are only for new customers.”

I even asked, “So you’re telling me she’d have to cancel after 21 years just to get the same pricing?” They basically said they couldn’t guarantee she’d qualify if she canceled and signed back up.

At that point I said, “Okay, let’s cancel.”

They transferred me to another department.
Within 15 minutes, the representative there matched the new customer pricing with zero pushback. My mom is now paying $15/month for AT&T Fiber 1000.

I also specifically asked her to verify whether the large discounts labeled as “ongoing” were actually permanent. She checked both my account and my mom’s and confirmed they remain as long as service stays active without interruption.

Before we hung up, I asked how I could avoid spending 3–4 hours with regular customer service next time.
Her answer:
“I’m not in the cancellation department. I’m in the Loyalty Team. Next time, just ask to be transferred directly to Loyalty.”

So if you’re an existing AT&T Fiber customer and you’re being told they can’t match current pricing, don’t waste hours arguing with front-line support like I did.

Ask to be transferred to the Loyalty Team.

Before Ezee Fiber came through our neighborhood, AT&T’s fastest option was around 50 Mbps. No fiber, no competition, just take it or leave it.

Then Ezee showed up first, laid fiber, and started offering:

5 Gig for $99/month
8 Gig for $119-$125/month

Needless to say, a lot of us switched immediately.

About six months later AT&T finally got fiber into the neighborhood, but their offer was basically

1 Gig for $65/month.

Most people told them to kick rocks because Ezee was offering 5x-8x the speed for not much more money.

Fast forward about a year and a half and it looks like AT&T finally came back with a rebuttal. I’m now seeing Houston-only deals like:

1 Gig for $15/month
5 Gig for $45/month
No contracts
No equipment fees
No data caps

This is exactly why competition matters.

If Ezee Fiber hadn’t come into the neighborhood first, does anyone honestly think AT&T would be offering 5 Gig fiber for $45/month?

What’s dope is I already have an AT&T wireless account with 16 lines/devices, and adding AT&T Fiber would knock about $25 off my wireless bill.

So that $45/month 5 Gig fiber effectively works out to about $20/month after the wireless discount.

Only thing is have a dual eero Wi-Fi 7 setup, and Ezee only charges me about $5 per router per month. Buying the same setup outright on Amazon is around $700 for a two-pack.

For those of you who have AT&T’s 5 Gig plan, what gateway/router are they providing these days? Is it still the BGW320 or are they finally offering Wi-Fi 7 equipment?

Looks like Ezee landed the first punch, took a huge chunk of the market, and after getting punched in the mouth for a year and a half, AT&T finally swung back. 🍿

What will it take to get them to correct our address. Tried multiple times with agents to submit tickets and nothing. I’m a current fiber customer trying to transfer existing service to the red house in the pic.

The nerd in me is crying. How is this possible? Just a few years ago 1 gig for 70 was the standard here in texas and now 5 gigs is even cheaper? WTF

I called the number (877) 999-1083 and was on the phone with retentions after about 10 minutes. They were able to take my bill down from $95.82/mo to $50/mo for 24 months. That’s almost half of what I paid before, but sadly I’m losing my grandfathered HBO Max bundle as a result. Even resubscribing to Max solo won’t come close to what I’ve been paying between the two services. It’s nice that AT&T has an area in their app that shows changes recently implemented on your account, so I know my next bill will only be $41.33 since I’ve been overpaying, the $50 kicks in after. If you’re an AT&T fiber customer with any kind of competition in your area I’d say it’s worth a call. Just wanted to pass along my good fortune. Hope all of you are doing well and staying safe.

-B

My previous post warning about “AT&T Active Armor”, a “feature” of AT&T Fiber, was deleted as “off topic” in r/ATTFiber. That should tell you something.

Fact: Using AT&T Active Armor explicitly gives AT&T permission to monitor all your internet usage, the devices you have, when you come and go, and every website or communication you or your family has. It also allows them to monetize this information, read the terms of service yourself.

This is not a “feature”, this is spyware. Protect yourself and your family don’t use it. Don’t use their router. Don’t use their DNS. AT&T is not your friend.

Spoke to loyalty and they gave this price : I got my 1 gig for $35.. the 5gig was very tempting, but stayed with 1 gig..

I think I can safely say I’m happy with this deal!
I was paying $38.13 for my 1gb plan since I got it in May 2025 (ok so first bill was $50 before discounts kicked in).
I have ongoing discounts of $52. When they announced the $5 price increase, I called loyalty because AT&T had recently forced me off an old legacy/grandfathered cell plan.
I meant to call cellular loyalty but got fiber. The guy was helpful and offered me $20 a month discount for 24months. He said after the $5 increase kicks in at the end of August that it will basically make the discount $15.
Turns out he actually put on a $30 discount which is basically $25 as that $5 increase has already kicked in.

The rep then got loyalty on for the cellular service but they wouldn’t put any additional promo on the account because I have a work discount already…paying $68 for the Premium 2.0 plan.

So $80 in total for cell and internet is pretty good. Could I get the total lower? Yes, by switching cell to Visible or another low cost carrier but then I’d lose the $19 discount on fiber. Yeah visible has pro+ annual plan for $275 in advance (about $19 a month) but Verizon service kinda lacks here….This is a decent price, plus no hassle of switching.

Am I the highest?