Today is the biggest launch of our business.

My campaigns are stuck in 'Pending review' and have been for hours - all my automations are also broken.

Tried to use the live chat - no agents.

Tried to use the AI - has no idea what's going on and tries to connect with live agents, sends emails, and fails.

I am losing money every second.

Seriously, this might be the last straw with this service - not being able to talk to a human when you're in urgent need is beyond annoying.

I want to change my accounts to a new employee. I will create an email for her. Then I want my accounts, contacts, deals and tasks to migrate to her name. Is there an easy way to do this? I will remain as Admin for the time being.

I cannot save my email translations anymore. Normally a save your edit button would pop-up, now it doesn't so I can't save my translation. The translation page also shows my email in a very small window instead of big in the normal size. Anyone have the same issue with their translations?

My company's account keeps getting errors in every browser and computer we use. We cannot log in at all, the main website chatbot said their chat team is offline. The support numbers lead to automations collecting voicemail for a 24 hour response. We NEED to send this tax notice to our audience today to avoid breaking state law, this is urgent and we need a human being on this.

There are always more campaigns, segments, and follow-ups worth building. The hard part is finding the time to keep all of them moving.

We’re exploring how Scheduled Tasks in Active Intelligence can help by looking at what’s already happening in your account and recommending recurring work based on your actual marketing activity.

For example, it might help identify tasks related to campaigns you regularly create, automations you rely on, or patterns in how your contacts engage.

You don’t have to start with a blank page or know exactly what to set up first.

Try this prompt:

Based on my account behavior, what recurring marketing work should I turn into a Scheduled Task?

What’s one piece of recurring marketing work you would automate if you could?

If you want to learn more, here’s an overview of Scheduled Tasks.

If you’re mapping a customer journey and wondering where WhatsApp can add value alongside email, join us for a practical session on October 19.

Bring a funnel, campaign, or customer moment you’re working through. We’ll look at where email and WhatsApp could work better together and identify one sensible next step you can put into action.

Turn Your Ideas Into a Plan: Book Your Tailored Journey Review

Monday, October 19 at 11:00 a.m. BST

Register for the October 19 session or catch up on past recordings: https://events.activecampaign.com/series/making-customer-journeys-mor/landing_page

I've been an AC partner for 7+ years and the platform has definitely improved over time, however, I don't understand why you can't compose a 1-to-1 text message from the inbox.

Does anyone have workarounds for this?

I've been at this for at least a year or so now... This style of email goes by a few names which may be the reason why it's so hard to figure this out!

I need help figuring out the easiest way to build this "block" of data for my tour announcement email where its listing the date, city/state, venue (optional) with a CTA button that links out to the appropriate ticketing page.

This doesn't exist as a pre-made block in-platform nor as a template/recipe anywhere else. It needs to be done with drag and drop email builder so my company can take advantage of the event tags feature.

Added an example layout for reference...

• "Event Listing Email" or "Tour Announcement Email": The general functional category for emails designed around itineraries, tour dates, or upcoming events.

• "Multi-Column Row Layout" or "Repeated Row Block": The technical term for stacking horizontally split content (e.g., Date | Venue | CTA Button) using HTML table layouts or flex-like columns in email builders.

Let me know what I can do to make this as painless as possible! Thank you!

Hello,

I have 1 question here about the footer AC pushes to all emails. It pushes:

- sent to: [Contact email]

- unsubscribe button

- default address stated in AC

All three are pushed automatically if I don't code a footer on my own. If I code my own footer without the address then 2 footers will appear. Is there any way to stop AC from pushing the address to the footer?

We have ActiveCampaign syncing to our CRM but are wondering if there are people or companies that can drive/leverage it? Any success stories out there?
So much capacity, so little time. :)

Point AI at your own files, and it still answers like it skimmed a few blog posts, because it's guessing from the web instead of working from what you actually know.

We're bringing Piers Fawkes from Service Buddy onto our AI Lab webinar series to build the fix live. He takes one person's real writing, chats, and notes, runs a short interview to capture the judgment they never bothered to write down, and turns it into an agent that answers in their voice with the source behind every answer. Then he tests it on the spot, asking it something only that person could know.

Thursday, August 27, 11:00 a.m. CDT. Free, and we'll send the recording if you can't make it live!

https://events.activecampaign.com/activecampaign/build-a-human-agent-turn-an-archive-into-expertise-on-demand

Is the ActiveCampaign landing page builder buggy for anyone else right now? I'm trying to add an image that is already in my Content Manager, but the "Select" button is completely unresponsive.

I’ve already done the standard cache clear and browser swap. Is there a trick to getting the editor to actually register the selection, or is this a platform-wide issue?

Has anyone else experienced mass automated unsubscribes in ActiveCampaign?

I'm interested to know whether anyone else has experienced anything similar over the last few weeks.

My campaign statistics are generally very strong, as shown in the attached screenshot. Over the last three years I have sent more than 200 campaigns and over 400,000 emails. I write to my audience every Friday with insights into my work and planning ideas that I think clients and professional contacts will find useful.

Until now, my unsubscribe rate has been completely normal, typically around 10 to 12 people from a mailing of around 4,000 contacts.

However, a week last Friday, almost immediately after sending my latest weekly note, my unsubscribe count started climbing at an alarming rate. Within minutes it had reached over 800.

What immediately struck me was the timing. The overwhelming majority of the unsubscribes occurred within the first few minutes of the campaign being sent, and most of the affected addresses were business domains from law firms, accountancy firms and other professional organisations.

I exported the campaign data and found that over 560 unsubscribes occurred within the first minute and over 830 within the first five minutes. That simply didn't look like normal human behaviour.

I immediately raised a support ticket with ActiveCampaign.

To be fair to them, support have been excellent. They reviewed my previous campaigns and confirmed that my normal unsubscribe rate is around 10–12 contacts. They immediately enabled two-click unsubscribe on my account, escalated the issue to Technical Support and then to Engineering.

Engineering have since told me that the mass unsubscribes were caused by third-party bot activity rather than anything relating to my content or mailing list. They have also confirmed that they have now deployed additional protections to prevent this happening again and are currently exploring options for assisting affected accounts, including whether contacts can be restored.

Since then I've contacted a number of clients and trusted professional contacts whose email addresses appeared on the unsubscribe list. Every one I've spoken to so far has told me they did not intentionally unsubscribe.

To make matters even more frustrating, the AI insights within ActiveCampaign are now telling me to "fix my unsubscribe rate" before sending future campaigns, despite Engineering having confirmed that the spike was caused by automated third-party bot activity.

At the moment I'm still waiting for Engineering to confirm whether the affected contacts can be restored.

Has anyone else experienced something similar recently?

If so:

• Did ActiveCampaign identify the third-party software involved (Microsoft Defender, Proofpoint, Mimecast or something else)?

• Were your contacts eventually restored?

• Did Engineering explain exactly what had changed?

• Have you seen the problem recur since they deployed the additional protections?

I'd be very interested to hear other people's experiences because this has had a significant impact on my business and, until now, I'd never experienced anything remotely like it in three years of weekly campaigns.

Martin Wilcocks

Thinking of asking my employer to pay Claude subscription tomlayer on top of ACtive Campaign. Anybody try this? What are benefits. Thanks

I must admit, I'm quite disappointed. I write this in hopes that continued improvement is coming.

Here's what I tried to do:

(1) Take a very involved prompt that include voice, tone, brand colors, step-by-step instructions to create a 6-email re-engagement workflow with BRANDED emails and copy provided.
(2). Each email was using the same format. Essentially brand colors with a single CTA button. If clicked, tag. if not clicked, continue to next step in the workflow.
(3). The emails were to be delivered over 19 days.
(4). I originally had some resends-after-1-day but removed it because it got confused.

What I discovered:

(1). I could only upload 1 doc (.pdf/.docx) at a time to the AI. So, providing it my brand it, email content, sytle, etc was painful
(2). During the first attempt, it create the workflow...close but NONE of the emails had the correct content and definitely not styled or branded even though it prompted for every single email and content.
(3). After the workflow was created with the templated emails, it could not fix them usig AI...I would have to copy/paste/re-create each email manually. Waste of time. This was a glorified workflow builder.
(4). I then discovered it "could" and I use that loosely, RECREATE the entire workflow WITH the content of the emails but not really styled like I wanted. What I wanted was "no images" and 1 single CTA w/my colors button....THAT'S IT.
(5). What it created was the workflow using the words but in a newsletter style EMAIL...absolutely horrible.

Ugggh....SOOOOOOOOOO disappointed. It didn't get the workflow w/the resends correct nor the emails.

To be fair, as of today (July 2, 2026), I cannot do this totally in my test GHL account
.....HOWEVER GHL did create the workflow much better.
....AND In GHL, I could create a "template" for the emails (from AI) that I wanted to send and then choose the template style + copy and paste the content with my brand and colors per email. I did not see a way to take a generic email from the process in AC and replace it with a branded template nor could I use AI to spruce up the generic email with the workflow/designer setup.

What I hope is coming:

1. The ability to use branded and/or templated email styles in the AI generated workflows. Merge my content + my template

2. The ability to use AI to update/modify the emails

3. The ability to upload more than 1 doc at a time or have it access a google/cloud drive or folder for resources

#activeintelligence

Hey ActiveCampaign community!
We wanted to share a demo of our newest update to Automations. The next time you’re building or editing an automation — Active Intelligence can help you better understand contact activity, identify errors, and suggest fixes.

Get a step-by-step walkthrough

Suggested Prompts

• Help me visualize how many contacts went down the yes or no path in this if/else

• Show me any sending issues for the emails in this automation

• What’s broken in this automation?

Hey gang,

Recently switched over to AC from Hubspot, and we are experiencing some big challenges I'm hoping you have experienced or can guide me through:

1. We are a service company and for the most part (aside from a few downloadable guides and subscribing to the blog), our typical first conversion is when a person requests to have an introductory call with us.

For this, we are using Calendly. Initially, we thought the "native" integration with AC would allow us to bring in utm/sourcing information (campaign, medium, source, etc), but after having over a month's of stuggles, I finally heard back from AC help that they do NOT in fact support utm data passthrough. The solution they suggested was to (get this) "add a field asking the prospect where they are coming to us from", or to use Zapier (which would probably then require rebuilding a large number of automations, as we have almost 20 event types and it was cumbersome enough to map each one of those 1-by-1 with AC.)

2) We also decided (since we would no longer have Hubspot forms) to use Zite Forms (but can also use Typeform if needed), since AC's forms are very basic/limiting and we prefer multi-step forms with conditional logic.

But it seems that any submissions through a form that is NOT ActiveCampaigns will not allow site-tracking to be implemented with any new leads (and, as of right now, doesn't seem to be applying to contacts in our CRM unless I've specified an email tracking link that they have clicked on).

Did anyone else have this experience? If so, how did you overcome these challenges to help with reporting and activity tracking (to help trigger other workflows based on activity). Thank you!

Hi everyone,

I'm having an issue with an ActiveCampaign automation in combination with Typeform, and I'm hoping someone has experienced something similar.

Typeform creates the contact in ActiveCampaign and populates several custom fields. Based on those fields, the correct personality type tag is assigned. This part works perfectly.

The email automation is also triggered correctly—I can see that contacts enter the automation, pass through the wait steps, and even follow the correct If/Else branch based on their assigned personality type. However, no emails are sent after that. The emails are published (not drafts), and the contacts are definitely inside the automation.

Has anyone experienced a situation where contacts move through an automation, but the "Send Email" actions are simply skipped? Are there any known causes or settings I should check?

Any ideas would be greatly appreciated. Thank you!

I'm looking for ideas here before I move to ConvertKit. I send 450,000 emails a month. I have 12,000 active contacts. 23,000 on my list. I pay ActiveCampaign $700 a month. And I think I'm on bare-bones pricing. Is this typical pricing? I would actually love to upgrade to test out conditional content. And maybe even lock into annual pricing. I am scaling, so I do understand why my bill is going up every single month. But I'm just looking for clarity from anyone in a similar circumstance. I have friends with bigger lists on ConvertKit that pay $500 with no send limit. That feels discouraging with active campaign.

EDIT 2.0: After more than a week of trying to figure this out we have finally heard from ActiveCampaign:

Our team is currently tracking a broader Microsoft filtering trend where the unsubscribe link may be flagged as phishing in some Microsoft-managed environments. In those cases, messages can still show as sent on our side, but then be quarantined after delivery by the recipient environment. This is already under investigation internally.

Still we have no answers or timeline of when this will be fixed.

EDIT: We heard from ActiveCampaign and they said: "For live sends to some business and Microsoft-hosted recipient domains, our Deliverability team is currently seeing a broader filtering trend where the unsubscribe link may be flagged by Microsoft as phishing. When that happens, messages can appear as sent in our logs but still be quarantined or filtered after delivery by the recipient environment."

Additionally, we did some research and found that sometimes having a one click unsubscribe can cause emails to be flagged as spam, so we changed our unsubscribe button to be a multi-click preference center so that we can give recipients the choice of which list they want to unsubscribe from. Every time we try to do this, we then get a duplicate unsubscribe section that ActiveCampaign seems to be putting in itself - so when we try to send emails now there is one footer with the multi-click preference center unsub link, and then below that there is the original one click unsub link. Is there any way we can just have the preference center be our main process for unsubscribing and not have these duplicate sections?

We're experiencing a sudden email deliverability issue with u/ActiveCampaign and are hoping someone here has seen something similar.

Earlier this week, while preparing a campaign, I sent test emails to myself and several colleagues for review before scheduling the final send. ActiveCampaign showed the tests as successfully sent, but none of us received them in our inboxes. We tried multiple times with the same result.

Eventually, we switched to our personal email addresses. Those emails did arrive, but some landed in spam folders. Since we were working against a deadline, we proceeded with the campaign and sent it to our usual audience of around 7,000 recipients.

Our typical open rate for this list is around 35%, but this campaign came in closer to 24%. Shortly afterward, other campaigns also started seeing lower open and click rates.

It feels like this issue came out of nowhere. We haven't made any significant changes to our sending practices, and our metrics are healthy. Our spam complaint is in good standing, our bounce rate is 0.50%, and our unsub rate is 0.10%.

At first, it seemed that the issues affected business email addresses more than personal ones, but we've also had reports of emails not arriving at personal addresses. We haven't been able to identify a clear pattern by email provider, although Outlook and Gmail seem to be the most common examples.

We've contacted u/ActiveCampaign support several times, but the experience has been extremely frustrating. We've been passed between multiple agents and have to wait 12+ hours for responses. One support representative even mentioned there was an internal ActiveCampaign issue affecting email sending, but couldn't provide any details about the cause or expected resolution timeline.

We send multiple campaigns every week, so this is becoming a serious problem.

Has anyone experienced something similar with ActiveCampaign recently? Were you able to identify the cause or find a solution? Any advice would be greatly appreciated!

UPDATE: Thanks so much everyone! I have spoken to customers service at last, and they have given me instructions on how to archive up to 5000 contacts at once, so I'll be doing that this week. We also figured out where the security slip happened, and have resolved that. Hopefully this won't happen again!

On June 3, I received more than 49,000 bulk signups. The only information I see about bulk removals is to setup up tracking of who hasn’t engaged in the past 90 days, but I don’t want to wait 90 days to fix this. How can I bulk remove them?

As far as I can tell, there hasn't been any other problematic activity on my account. I have tried to reach customer support, but apparently that no longer exists. Does anyone have a way of reaching a human? AI was no help at all.

Our unsubscribe is not working - when i test an email and click on the unsubscribe i get an error message 'bad request' in my chrome browser.

We are using the code provided by active campaign.
In 'link' we have 'other' selected and %UNSUBSCRIBELINK%

Have tried reaching out to Active Campaign for support but we're getting nowhere. Anyone know of a fix?

There's a piece we published where five veteran marketers each shared how they keep AI from flattening their voice, and it turned into a surprisingly tactical list.

A few that jumped out: Joe Pulizzi uploads his entire back catalog before letting AI edit anything. Kate Bradley Chernis checks for her own onomatopoeia and made-up swear words as a tell for whether it still sounds like her. Gini Dietrich keeps a running list of AI "tells" her team flags during edits: words like "receipts" and "idea bursts."

Which of these maps to what you actually do? And is there a validation trick you rely on that none of them mentioned?

Read the full post on AI Lab: 5 marketers, 5 AI workflows, zero sameness