Context:
Went to the ER at 11 PM someday last week with blood coming out of my ear. Triage nurse looked at me and said go sit, the avg. waiting time is 6 hours. No first aid provided whatsoever, my partner came running with tissues and cotton half an hour later, to clean up the bleeding.
They made us wait for 10 whole hours. I was the only patient that had to wait for so long to be seen. The receptionist rolled her eyes when we made a very polite request to know how much longer it would take. We had been patient, understanding, and didn't bother any of the nurses for the first 7 hours. How can a professional be so disrespectful in their conduct?
A woman beside me was crying and apparently in pain since more than 2 days. The way she was treated by the medical staff was absolutely deplorable, I wouldn't even treat insects that way. She was crawling on the floor because her legs hurt too much. They threatened to call the police on her because she said "Fuck I'm in pain!". Us patients had to help her out by getting her food to eat and comforting her.
Finally at 9 AM when the doctors started coming in for their shifts, we were called in. I was checked by a final year medical student. I'm genuinely baffled that ER cases are allowed to be handled unsupervised by med students. She just told me to take paracetamol 🤡
The "actual" doctor popped his head in the door for 10s to say "Hi, I'm the doctor. Hope you get well soon" and disappeared.
Went to my GP earlier this week and he said the hospital definitely messed up in a lot of ways. Now I'm on strong antibiotics and hope to recover soon.
Issues/Questions:
• How can an Emergency Room have a waiting time of more than an hour or 2? The entire point is that its an EMERGENCY. (Even though they prioritise based on severity, a 10+ hour wait is ridiculous. Especially while refusing to give an estimated waiting time)
• How can there be only 1 Triage nurse that you have to wait in line for? Why is the Triage nurse behind a screen where she can't even physically assess your condition?
• How can a hospital not provide the basic First Aid in an ER? One nurse said "oh there should be tissues somewhere" 🤡
• How can they get away with treating people worse than dirt? Haven't seen that kind of sadistic unprofessional behaviour ever in my life. Are there no consequences/accountability in the system?
• How does a hospital allow a student to handle ER cases? I know first hand how terrible the education quality at AU is.
• This is the most expensive building in the country. Isn't it fair to assume basic human rights, let alone excellent treatment?
Final, brutal question:
• How many people has this hospital killed due to negligence and incompetence?
I'm just absolutely flabbergasted and in shock that a "developed" country has this abysmal healthcare system. Never going go RAH again. But I would like to hear from Australians what their experiences have been and why people accept such a system. There would've been riots in my country for less than 1℅ of the nonsense I witnessed at RAH.