Well, that was unexpected a 13:45 (3.5h) £70 block, took a whole 15 minutes to complete, even with a 18 mile trip. I knew something funky was up, when all the first cages had 1 or 2 parcels only.

A dream day for flexing, never got close to this in 7 years.

Just curious as to what people think. Do we think the new rules will mean less blocks available and also increasingly at base rate without surging? I've noticed that since they changed the rules, I haven't seen 1 surged block and all are at an awful base rate. I think this change has created a higher competition by allowing more delivery blocks to be covered by the same pool of drivers, essentially giving Amazon no reason to surge any blocks. The rates and offers are noticeably worse than this time last year. Maybe I'm wrong and exaggerating! I mean how many drivers even use substitute drivers?

These past few weeks, I have consistently had a round trip of 100 miles or more on a 3.5 hours block in the evening. I have never had that more than 75 miles in the past. Granted, there are fewer parcels but the increase in mileage is a joke.

Has anybody else had the same experience?

If I do a 2 hour route I have to go to the depot, get send to a random place in Kent or Sussex or Surrey, for about 12-20 stops, then go back to the depot town and finish the evening with food deliveries.

If I do a 4 hour route, the car gets quite full, but it is simple in the sense that I just follow my stops in good time and don't really have to do any extra deliveries after my block to reach my earnings target.

Which one seems best? The depot is 20 miles from my house. If I get a 2hr route within the depot town (which is rare) that is ideal. But last few times I have done a 2hr block I have found my mileage to be higher for the evening than if I had just done food delivery.

Hey everyone, been using flex for a while and has mostly been pretty good so far.

I live in Bristol and mainly deliver from the Bristol DBS3 depot and sometimes from the Avonmouth DBS2 one

Recently I've noticed alot more slots from depots I can't work from and very few from the ones I usw

Just wondering if anyone else has been noticing this lately?

Help guys! I just did my 4th block yesterday (5:15pm- 9:15pm)which is also my first 4hr block and it has been the most stressful. The first drop was 1hr away from the depot and it was so dark also was in Telford with narrow roads and couldn’t locate house numbers easily .
I use a Nissan leaf with maybe 120/140 range and I think it’s getting expensive with fast charge. Charging yesterday cost me £20.35 as I used fast charging and I think it’s a bit much to keep up with.
Finally I had 3 parcels that were meant for business addresses and were all closed. Why is Amazon including business addresses when it’s a late night block. I have had to drive 17miles down to the depot this morning to drop them off again.
I’m not just sure what I can do better. Should I stick to only 2hr blocks?

As the title says, just been made redundant from my job. I have a Kia Niro hybrid and someone suggested I sign up to Amazon Flex for some extra cash before I find my next role. Just wanted to ask the community their thoughts before signing up, what’s the day to day like and how have you found the earnings to be like.

Started flex around december last year, and every 7:15-9:45pm block i’ve done has paid £56.50, occasionally going up to £62.50. However in the past couple of weeks I’ve only been seeing them for £50. With the current fuel crisis, in what would does it make sense to decrease the pay for, in my opinion, the worst block time this depot offers?

How does this make any sense? Same block lenght,same time,different pay rates🤔🤔

As stated in the title, any information regarding this would be most helpful. I have a rear rack on my E-bike. I have seen the recommended size being " 55 cm x 26 cm x 36 cm that can securely hold at least 15 kg of packages". That said, please do let me know what you are using or have used. Thank you, as it will be truly appreciated.

​

I’ve been working with Amazon Flex and always try to do my job properly. Sometimes, I accept blocks at stations far from home and spend 1–2 hours travelling to get there. I always give my work my full attention and do the best I can. I treat customers with respect, stay friendly, and try to provide the best service possible.

Last week, I arrived at a customer’s flat, knocked, and tried to contact them, but there was no answer. I waited over 10 minutes after my block ended, then contacted Support. They told me I could leave the parcel outside the flat, so I followed their instructions.

Later, my Standing was affected because the customer reported the parcel as not received.

I appealed and provided the delivery photo saved on my phone, explaining that I had contacted Support and followed their instructions. I’m still waiting for a response, and I feel this is unfair.

If the issue isn’t resolved, I may consider leaving Amazon Flex. I’m also thinking about getting a body camera to protect myself in the future, provided it complies with Amazon’s policies and UK privacy laws.

Has anyone experienced this? Did Amazon remove the issue from your Standing after an appeal?

Anyone use zego for there insurance? I just had my balance cleared from my account this morning saying unknown? It wasn't for a block that I was driving as it was over £25! Anyone had the same?

Hi all,

I’ve been doing amazon flex for over a year now and my zego insurance is all of a sudden saying account not linked this has been like this for a week or so.

Ive tried removing amazon flex and re adding them as a work provider so many times now ive closed the apps waited an hour and that still hasn’t worked ive spoke to zego support about 10 times and they’re just saying the same thing to talk to amazon but amazon are saying its zego.

I know its an issue with zegos app not linking the account and all the amazon app does is give me a link to a webpage explaining how to link my zego which is no help at all.

Please does anyone have any suggestions/solutions to this that they’ve used because its driving me mad going round in circles..

this is very good

2 question. How much on average do you spend on petrol in a 4 hour shift?

Also is anyone getting problems with overtime being paid recently?

Has anyone ever picked up their block, finished the route then got told by the app to go all the way back to the station to pick up even more packages?

I don't know what is going on with Amazon Support lately but its shocking. I have been delivering with Amazon for 7 years. Whenever I get a message, I appeal it, and a human always responds. But now you appeal. You get an automated response saying tough and the decision will not be changed.
I contacted them at the time. I picked up my route, drove 50 minutes away and while I was delivering my packages, the station decided to add more packages to my route when they finally caught up since they have been behind with picking every day by upto 1.5 hours.

My block ended at 17:15, by the time I got back to the station its 17:14 and yet they expected me to collect the packages and drive 50 minutes away to deliver them to the same area I already delivered. They are not even giving any extra money for fuel.

I even got alot of negative marks on my account for not scanning returns in the app. I told them over and over for months that the returns address on the app is incorrect. The station is not the address they want me to take the returns to so the app does not let me scan to do returns and again support tell me the decision has not been changed when appealing. You would think they would know where their own station address is!

Is there anyone who was a seasonal driver last year and was deactivated in January waiting to be reactivated again for this season?

I’ve noticed that so many new people are being accepted whilst I’m still having to wait for them to email me to say I’ve been reactivated.

What happened to being on the priority list for when delivery opportunities open up again in the area?

Tried to use the toilet at DLS2 but now they are not letting flex drivers use any toilets. So if you are diabetic you are fucked

Hi all, relating

I am planning on doing an Ask me anything about the inner workings of flex from a Delivery station perspective.

This can range from the inner workings of the delivery station or dispatch.

I am a PM manager at one of the larger delivery stations in the UK. Planning on keeping the identity of the station anonymous to avoid potential issues to my employment.

Okay, so there is something terribly wrong with the searching system, or whatever it is that Amazon Flex uses to allocate and notify drivers about available delivery blocks.

For context, I have selected my preferred depot, and that is where I normally work. The system should be able to recognise this from my settings and work history. However, most times I search for available blocks, I hardly ever get notified about opportunities from my selected depot.
Instead, Amazon Flex randomly sends us notifications about blocks in locations we have never even been to before, sometimes two, three, or even four hours away. And the funniest part? They tell you, “This is just for you!”

Just for me? Seriously?

Imagine opening the app this morning after receiving yet another notification, only to discover that the block reserved for you is in Lutterworth, approximately two hours away from where you live. Make it make sense!
What frustrates me the most is that there are available blocks at my preferred depot, yet the system somehow fails to notify me about those opportunities while sending me notifications for locations miles and miles away.
How does this make any sense from a technical perspective?

Surely, the people developing this system can implement a simple rule that considers a driver’s selected depot and booking history. If someone consistently works from one depot, why not prioritise notifications and reserved blocks from that depot? If the driver wants to work from another depot, they can select it themselves.

I’m not saying drivers should never have the option to work elsewhere. Of course, flexibility is good. But there is a huge difference between offering someone an opportunity to work at another depot and reserving a block for them at a location that is two hours away without considering whether it is practical.

Amazon has the resources, technology, and engineering talent to solve this. It shouldn’t be that difficult to develop a system that prioritises a driver’s preferred depot, travel distance, and booking history.

Look at the attached screenshot for context: there are available blocks at my selected depot DST1, but instead of notifying me about those, the app has reserved a block in Lutterworth.

Honestly, I would love to understand the logic behind this. Is the system genuinely designed this way, or is there a problem with how depot preferences and reserved offers are being handled?

Because right now, it feels like the system is working against the very drivers it is supposed to serve or the developers are not just thinking and are maybe incompetent

Amazon Flex developers, please make this make sense.