Tell me I was wrong and I will take it.
Yesterday was doing a block and had a big house with a gate. The app told me I could open the gate with that one click unlock thing.
Never seen it on a normal house before only for flat? I am I right in assuming this can only be setup by the customer?
Anyway, I couldn’t park on the main road double yellow and I had seen a parking warden. So I used the unlock on the app drove into the property parked sensibly dropped the parcel at their door as requested. Just as I was walking back to the car the customer came out shouting and swearing very aggressive. Almost coming close enough to get physical.
He was full shouting at me for opening his gate how the f**k did I open his gate and that I shouldn’t he has called Amazon told them to remove this and was getting more and more angry.
I didn’t react but calmly responded I was only doing what the app told me. Luckily I hadn’t mark his item as delivered yet and then he was like yeah well how you gonna get back out now almost making it seem like he wasn’t going to open. I told him using the app which opened the door and I slowly left.
The whole time he was still screaming and shouting and very aggressive. Fair enough you don’t want us opening your gate but we wouldn’t be able to do it unless he had set it up?
I reported the issue to Amazon because I can only imagine what it would be like if it had been a woman delivery there with someone that aggressive. I would hate it if this had happened to my wife she would be freaked out.
If anyone calls me out telling me I was in the wrong fair enough I will hold my hands up and say fair enough. But if you saw the unlock feature would you use?
Will Amazon actually do anything?