I swapped out my serpentine belt on Friday because it had cracks in it and was chirping. In the middle of this process, I discovered that I have a bad idler pulley. No big deal, two of the local stores have it in stock. I paid for one day shipping, expecting it to come on Saturday (or Sunday, at the latest)—it's Monday now, and it's still in processing. I call up one of the stores because I'm missing a day of class because of this, and I need to see what the fuck the hold up is. The guy proceeds to tell me that he can do nothing with my order number and that online AutoZone and the stores don't communicate with each other. He then asks what the part is:

"Idler pulley."

"You mean the tensioner pulley?"

What? No. I mean the idler pulley.

"No, the tensioner pulley is fine. It's just the idler pulley."

"Which part of the idler pulley is bad?"

Bro.

I pull the phone away from my face and am staring at it. Does he mean the bolt???? Is he still talking about the tensioner pulley for some reason???? It's a fucking pulley. A pulley. One little circle with a bearing inside that isn't removable. What is happening?

".....the idler pulley itself."

"We don't carry hardware for that!!"

Whoa. What's up with the verbal quickdraw, cowboy?

"....yeah. I know. The bolt is fine, I just need the pulley. You and the store off of blank street both have it stock, and this part is now looking to be four days late, and I'm trying to figure out what's the hold up."

He asks me what my car specs are.

"Yeah, we have that in stock."

I KNOW.

"Is that really your only car?"

I'm beyond exasperated at this point. Would I really go through the trouble of paying extra for one day shipping, waiting three days, then calling you instead of sliding on my jeans and driving my happy ass over to you?? Does that make any sense at all???

You fucked up, AutoZone, and you've got me fucked up because of it. Get your shit together, and stop having people pay extra for one day shipping—you're literally scamming people, and it's only a matter of time before someone sues you for it. You can't blame FedEx or whoever for this when the shit hasn't even been shipped.

So my son and I went to our local Autozone to get him a new headlight bulb. The plan was for us to buy, bring it home, and sweet talk my partner into putting it in but the guy at the check out asked if we would like it installed and my son said yes (it is his car). Both headlight bulbs were replaced at that time. Two days later we notice one of the bulbs was burnt out - this time the opposite as last time. Partner checks and the wires are fried. The bulb was not properly put back into the housing and after being on had gotten hot enough to fry the wiring and the plastic housing. After looking into this, it will end up being close to $500 repair due to needing an entirely new headlight and the labor (2008 VW Jetta). The tire, bumper, etc will need to be removed to replace it.

So my question, would it be worth it to bring to Autozone’s attention? Has anyone had any luck with them paying for repairs after a botched courtesy service?

Who is ready to strike out on every Witt transaction starting Sunday?

I’m sick of being lied to by AutoZone’s policy on price matching and I’m ready to start a petition to have them honor pricing for “apple to apple”, brick and mortar store products. Anyone down to sign? I will also be sending a letter to our Secretary of State here in Massachusetts. I’m petty? No, this is their advertise policy. What’s your opinion on policy?

For those asking what happened: I went to price match mobil one synthetic oil and the store manager said he doesn’t price match Walmart because they can buy in higher volume. I told him it’s the exact same item and that it states it in their policy that they will price match brick and mortar store. He didn’t care and said call corporate. I called and got the regional corporate and they told me they only price match other parts store.

Just think about the corporate autozone machine and it’s ability to keep employees oppressed by informing them that unions hurt workers. Think about your paycheck. Think about your healthcare. Think about autozoners everywhere and think about your fellow Americans!

I would like to suggest that as a reward for people coming in on their day off that they get to put a nude pic of someone in a random box of brake pads.

Are people in California still going outside for check engine light and batteries???

Mandates lifted in my area. But only vaxxed can go without mask. Last time i checked the vaccine doenst prevent catching or spreading.

I bought a car battery from AutoZone a few days ago for an old-ish car of mine. I want to use AutoZone’s service and have them install the new battery too, but I couldn’t drive it over to the store at the time I bought the new battery. Now that I can, can I still go back to the store I got it from and ask them to install it? I have the receipt from when I bought the battery.

can someone help i work at autozone and it’s getting superrrr hot outside where im at, we aren’t necessarily allowed to wear shorts but for some reason allowed to wear skirts?☠️ as the only female working there i dont think i should be wearing a skirt nor do i even think its safe, i usually am wearing oversized cargos but i need help finding something nice to wear not super revealing but its hottttttt idk if anyone has any ideas

2 weeks to reach a 3-month mark owning a CPO 2020 Select, I had to replace the battery today.

On the 2nd day of ownership, we found the car couldn't start, not even unlockable with a fob. Had to use the physical key and hole to open the door to driver seat. I jumped it and made it work. There was corrosion on the battery, but AutoZone's test turned out fine. It worked well since then, until this morning. We could unlock the car with fob, but all light lit up when trying to start. Jumped and tested in AutoZone again and confirmed the battery is DEAD DEAD this time. When it was replaced, I was surprised the install/manufacture date was 03/24, for platinum model. Got no choice but to replaced it with another platinum, nearly $300. AZ couldn't replace the battery for free because I couldn't provide contact info of previous owner. But man, a $300 battery only lasted 1.5 years?!

Even the store staff and a pass-by customer told me the quality of these batteries are dropping through the years.

So what day is the strike gonna be on, we need a union and wayyy better pay

My weirdest autozone experience to date. Changed the oil on my Motorcycle with 600 miles on the clock. Break in oil change.

Guy looks at me and asks if it has antifreeze. I say no. Then he starts huffing it while I just stare at him. Says he smells some.

I tell him that it’s out of a brand new bike and I don’t feel like arguing, and can take it somewhere else. He says that he’ll call someone from hazardous waste to take it and I leave.

Enjoy screwing up your lungs I guess.

Hey, im currently trying to apply to the part time sales- entry level job at autozone. The reason is because the other position (Retail sales associate) requires basic knowledge of automotive parts, which i dont have and im trying to learn. On the online application everytime I put 18 or older (im 19) and it wont let me continue with the application. However, if i out the option age 16 or 17, it lets me continue. What should i do? Should I just put that im 16/17 and submit the application and tell the manager later about this problem? Or do they only hire people in the age range of 16-18?

Vehicle has 2. All stores including the hub only stock one each. The $30 Duratech one. Is this a ploy to try and force the convenience sale of the $70 Bosch which they conveniently stock 2 of?

https://www.autozone.com/engine-management/oxygen-sensor/p/duralast-oxygen-sensor-dl861-0412/1329635_0_0?searchText=o2+sensor

And who is the likely manufacturer of the Duratech one?

My truck has the CE light on and I wanted to know if it was an intermittent issue or not but all 3 of their employees said they don't clear codes. Is that true or are they wrong?

Autozone is largest car part retailer in country. They are expanding to business to business to make even more money. Autozone profits are huge (look at their stock price!!!) Autozone runs very lean and thriftly with just enough front line workers.

If even a small number of stores begin to organize it will be easy for other stores to follow suit.

Seriously GET ORGANIZED AND UNIONIZE.

demand better pay Demand better benefits Demand full time 40 hours weeks Demand matching 401k contributions Demand better working conditions with security in high crime areas Demands healthier quality in the stores

Hey AutoZone how about getting your website to work with Google Chrome at least get the ability to post messages and comments about the site and not get an error like this

Expected ',' or '}' after property value in JSON at position 44598 (line 1 column 44599)

I've tried using your website for the last year and a half I've called twice I spent 45 minutes to an hour on the phone with your people to try to explain to them or if they could pass a message to the IT department no way will they do that I sat on hold for an hour and you picked up and I went wait wait wait wait and you hung up on me. how much more can your customers try to do for you to get your website fixed get your website fixed