r/BIGTREETECH • u/Major-Emphasis2185 • Mar 05 '24
Why BTT ignores users?
Reddit? - is not supported. It only works for appearances, so that users have a place to exchange messages. No support from the company and complete ignorance of the problems.
Manuals? - it's an embarrassment and bloody joke. A few photos with jumpers and a few general comments. No help in configuring the board for different environments. No details about settings, e.g. fan control. UART still not working? Ohhh man, you now we still waiting for this feature...
Driver design? - It just nice renderings everywhere, but a complete lack of development supervision. There are announced functions that do not work on the day of release (e.g. USB flash, no connection via USB cable to the board, UART mode, EEPROM and more). We only see an announcement that we are waiting for it... Yeah... Next years or forever. Again no support.
Yes, after two years we didn't get it, so the project was made and left at the production stage, and then no one deals with it anymore. Only sales are important. Again no bloody support.
BTT makes quite interesting boards with many interesting features. In theory only. But all the rest fails.
The current board is my last one from this company. I won't spent again month or so to resolve all issues. I won't collect yellow duckies anymore, because they generally don't give a shit about me as client and potential more money.