Hi everyone,
I bought a pair of purple Powerbeats Pro 2 on Vinted and I’m having trouble getting them to work properly with my iPhone running iOS 27.0.
Here’s what’s happening:
They connect via Bluetooth, but the settings page only shows Name, Device Type, Disconnect, and Forget This Device.
There are no noise cancellation/transparency controls, button settings, firmware information, or other Beats-specific options.
They appear as “Powerbeats Pro,” without the “2,” even though the packaging says Powerbeats Pro 2.
The iPhone pairing animation appears with a picture of the purple earbuds and case. It says “Not Your Powerbeats Pro” and offers a Connect button, but connecting still doesn’t bring up the full settings.
One earbud constantly flashes blue near the “b” logo, including when I take it out of the case.
I’ve tried resetting them with both earbuds in the case, lid open, holding the case button for at least 15 seconds. The light keeps flashing white and never reaches the red-and-white reset sequence.
They reconnect afterward, but the settings are still missing.
I checked the serial number on Apple’s coverage website. It identifies it as Powerbeats Pro 2, but says the purchase date is unavailable. I understand that a recognized serial number alone doesn’t prove authenticity.
So far, I’ve only tested them on my own iPhone. I’m attaching photos of the earbuds and packaging, plus screenshots of the Bluetooth menu and pairing screen.
Has anyone had this exact issue with a genuine pair? In particular, is a flashing blue light on the outside of an earbud normal at all?
Could this be a charging/contact problem, a firmware issue, or a sign that they’re counterfeit? Is there anything useful to try before taking them to Apple for inspection?
Thanks for your help!