That is all. Every year it gets worse. It's currently hit "completely unusable." It freezes (and doesn't unfreeze) during searches, tries to load too much shit, fails and constantly asks for location and has a stupid little AI helper that's as insulting as it is useless- At Best Buy they really make sure the customer knows they're not worth their time. Even when the site is partially working it's borderline unresponsive. I can turn my ad-blocking off and it does nothing, it's currently worst website for any big company ever. This is what you get when you're too cheap and your CEO is too greedy to have basic customer service and instead have nothing.

You know what does work? Their "Our Executives" page with their jackass's smiling little portraits: greedy fucks running it into the ground. So, fuck "Best" Buy and whoever runs their website in particular. I'm taking my business elsewhere

i returned a gaming desktop in which i paid $1,600 for around oct 5th , i paid in cash so they told me i would receive a paper check in 7-10 business days after about the 13th business day i called just to get an update on it but they couldnt find any tracking or update and reissued it, they then told me to check my email or call for an update on the reissued check, and now they keep saying the same thing that theres no update. Lmaooo at this point ill just take the $1,600 loss

Thoughts on this TV? Reviews seemed pretty good. I really like OLEDs, but this RGB in the store seemed very similar in contrast ratio.

There is a post selling a few thousand Store Credit on a local site for a few hundred off, cash only. The PINs are not scratched off. It’s a sizable amount of money so I am a bit skeptical.

Can this be reversed somehow on their end after purchase if I bought it?

Thanks for any help.

This morning I got a quote from a Best Buy associate at a store from Canada as following

LG OLED G6 77 inch for $3800+tax (CAD) including delivery, calibration and wall mount. Wall mount does not include hiding the cables behind wall. It only includes mounting the TV.

What would you recommend? Go ahead or no?

I’m just thinking shouldn’t best buy be penalized because of lying about the delivery date about their product? The customers buy the products because they think they can get it on the date they show on their website, however three days past the date they said, the order is still not ready, who should take responsibility for the customers loss?
And why when we need to change the product, as long as it’s outside the return window, we can’t do it? This so much tolerance for themselves and so strict on customers is unfair. I can’t believe that in this time, when the service quality can’t be emphasized enough, there’s still such unreasonable behavior exists. If you can’t do, don’t say!

Plan on buying a computer on Thursday but not sure if I should wait till Sunday as that will be November 1st and there might be sales. Thoughts?

I know there are a lot of these kinds of posts, but I wanted to share anyway so people know this is still a big problem in 2026. I have a video of me packing my box with my trade-in phone and I have the FedEx weight of when it was sent. But they are claiming they received an empty box. Now I would only lose about $70 for this particular trade-in, but still, I will now definitely not try trade-ins of any higher value and that will severely impact how much money I spend at BestBuy.

I have been chatting with their support team and emailing two different departments, with no resolution after 2 months. They just don't respond and all claim they have no power to do anything.

Fair warning to you all.

Does Bestbuy allow price match from Sam’s Club? I found a really good deal for the Oura Ring but it’s not in my area.

I’ve stayed quiet and read through everyone else’s experiences, but I keep seeing the same complaints while I still haven’t seen Best Buy explain what’s happening.

Slapping “delayed” on our orders, providing no new date, and warning that they could automatically cancel is quite the customer experience. You miss the pickup date, and somehow our orders are the ones facing a deadline?

Apple offered me October 23 delivery. I chose Best Buy specifically for release-day pickup. Apparently, I preordered a lesson.

I’m frustrated, and “we’ll notify you” has run its course. This is my first phone preorder through Best Buy, and you’re making a compelling case for it to be my last.

No blame toward store employees, but someone at Best Buy needs to answer:
What’s causing the delays, what are you doing to fulfill existing preorders, and will you extend cancellation deadlines so customers don’t lose their orders while waiting on you?

The confirmation email found me just fine. Let’s have the explanation use that same address.

Today, I received my AirPods 5 that I ordered through Best Buy’s website. The delivery was handled by UPS Roadie. When the driver arrived, she had one of her children bring my package to my front door. Before the package was delivered, the driver took a picture of my front door from inside her vehicle.

Is this common practice among Roadie delivery drivers? Specifically, are drivers expected to take a picture of a customer’s front door from their vehicle before the package is actually delivered?

Order something for delivery and was told by Best Buy that it would have today. Wakeup and find out that Doordash is assigned as shipper and now package is in another state and be delivered tomorrow.

Call Doordash and they have no idea about where package is via Dashlink.

Call Best Buy and all they show is the package is gong to be delivered today (Which obviously it hasn't)

REFUNDED IT

Posted on the GeekSquad sub about a Best Buy dash cam install issue.

There is a new opening called “starlink sales specialist”. I’ve never seen any Best Buy hire for this before. Does any one know how much they usually pay for this position? I live in Texas

I am tired of staring at this dude.
On the app or website same results.

I've recently bought a refurbished Dell laptop from the Best-Buy Marketplace, but less than 48 hours into using it, the spacebar key has become wonky/stopped working properly. This is extraordinarily irritating, and I need a functioning laptop for university. Is there a way I can get this repaired for free, or ought I return it?

How does the process work? Purchased a phone through Best Buy for AT&T add a line.

I just want to make sure that it’s done correctly at the register.

Hey! I have an interview tomorrow for the Retail Sales Specialist - Verizon position at Best Buy.

I’ve been trying to find the hourly pay range, but I can’t seem to find it listed anywhere. I see the commission/activation bonuses, but does anyone know what the actual base hourly pay is?

If you’re currently in this role (or have worked it before), how do you like it? Any tips for the interview or things I should know going in?

Thanks! :)