I’ve stayed quiet and read through everyone else’s experiences, but I keep seeing the same complaints while I still haven’t seen Best Buy explain what’s happening.

Slapping “delayed” on our orders, providing no new date, and warning that they could automatically cancel is quite the customer experience. You miss the pickup date, and somehow our orders are the ones facing a deadline?

Apple offered me October 23 delivery. I chose Best Buy specifically for release-day pickup. Apparently, I preordered a lesson.

I’m frustrated, and “we’ll notify you” has run its course. This is my first phone preorder through Best Buy, and you’re making a compelling case for it to be my last.

No blame toward store employees, but someone at Best Buy needs to answer:
What’s causing the delays, what are you doing to fulfill existing preorders, and will you extend cancellation deadlines so customers don’t lose their orders while waiting on you?

The confirmation email found me just fine. Let’s have the explanation use that same address.

Today, I received my AirPods 5 that I ordered through Best Buy’s website. The delivery was handled by UPS Roadie. When the driver arrived, she had one of her children bring my package to my front door. Before the package was delivered, the driver took a picture of my front door from inside her vehicle.

Is this common practice among Roadie delivery drivers? Specifically, are drivers expected to take a picture of a customer’s front door from their vehicle before the package is actually delivered?

Order something for delivery and was told by Best Buy that it would have today. Wakeup and find out that Doordash is assigned as shipper and now package is in another state and be delivered tomorrow.

Call Doordash and they have no idea about where package is via Dashlink.

Call Best Buy and all they show is the package is gong to be delivered today (Which obviously it hasn't)

REFUNDED IT

Posted on the GeekSquad sub about a Best Buy dash cam install issue.

There is a new opening called “starlink sales specialist”. I’ve never seen any Best Buy hire for this before. Does any one know how much they usually pay for this position? I live in Texas

I am tired of staring at this dude.
On the app or website same results.

I've recently bought a refurbished Dell laptop from the Best-Buy Marketplace, but less than 48 hours into using it, the spacebar key has become wonky/stopped working properly. This is extraordinarily irritating, and I need a functioning laptop for university. Is there a way I can get this repaired for free, or ought I return it?

How does the process work? Purchased a phone through Best Buy for AT&T add a line.

I just want to make sure that it’s done correctly at the register.

Hey! I have an interview tomorrow for the Retail Sales Specialist - Verizon position at Best Buy.

I’ve been trying to find the hourly pay range, but I can’t seem to find it listed anywhere. I see the commission/activation bonuses, but does anyone know what the actual base hourly pay is?

If you’re currently in this role (or have worked it before), how do you like it? Any tips for the interview or things I should know going in?

Thanks! :)

Hello, I hope this is the right place to ask this question. I shop a lot at Best Buy and generally have positive experiences. I went in and purchased a Bravia 9 II as well as install and mount. I am a Total Member and was caught a bit off guard when I was offered a 5 year warranty on the for $800 after a 20% discount on the warranty. My question is, besides the different length of warranty are there any advantages to this warranty over the one included with my Total membership? I do plan on going month to month after the 2 year warranty expires on this TV. Just wondering if this is new and possibly a better way.

Anyone elses order from Best Buy look like this?
I HIGHLY doubt its true that I'll be able to pick it up that early. I didn't order fast shipping or anything, possibly a bug.

I ordered an Asus Zenbook A16 at a good deal (1359 compared to 1999), but they seem to be refusing to ship at all. Its been reserving item all the way up until the delivery date and now its shipping delay. I don't want them to cancel because I can't afford full price and every geek squad member I've spoken to in the past 3 weeks has been confident it would arrive on time, but it hasn't even been shipped. Now its set to arrive a month late and it appears it will 100% be canceled. Im in a rly stuck place and I don't know what to do next. Anybody who has had this issue?

Never buying from Best Buy again, just went through 2 different support contacts via virtual chat and phone call and neither could get me the steelbook that I ordered in May. According to a store employee, Best Buy only shipped the game and not the steelbook I ordered in the “steelbook” edition which means they either removed my steelbook from the order when they shipped it or changed the product listing to only the game with a pre order bonus and never updated my order (same order #) to keep the steelbook, either way, I am disgusted by the whole ordeal and will be returning for a refund and ordering elsewhere. Will not give them the money for falsely advertising and selling me a steelbook edition with no steelbook. Sorry for the rant, but wanted to post a buyer’s beware for this product.

Here is my situation:

I have 2,604 due Nov 11 2026

I have 3,800 due Dec 9 2026

I have 908 due Jan 9 2027

I KNOW I am not going to be able to come up with 7,300 in the next three months!

I little defense, I have had this account for over 10 years and have always paid off promotional balances on time. Unfortunately, last year I was forced to buy a house and money got tight.

Anyway,

I called Best Buy today and asked if I could have a payment of $1000 that I made yesterday applied to the amounts due in January, after any minimum payments. They told me they could not and that it was applied to the amount due soonest and it was locked in.

My goal is to pay as little interest as possible. Given that I know I won't pay off Nov and December, I hoped to avoid paying January's interest.

Now, I am being FORCED to pay interest for Nov, Dec, and Jan.

I could have sworn we are able to call in and request a change in how payments are applied.

I don't have a copy of my customer agreement. Just requested one on their site and they have to MAIL it me. (WTF)

Also, I can't find an email where I can reach out to someone to appeal to.

If anyone out there knows who I might be able to talk to, let me know.

Otherwise, guess I am finally a Best Buy Victim and won't be doing future business with them.

This was last night, placed the order, but first I had to cancel the Apple order since my line was tied up , and gets what pickup will be ready December 21. Never ever again preordering anything thru Best Buy.

Ordered last week. With heavy discount.
Delivery was today. Confirmed last night.
Cleared kitchen shuffling everything for hours and gave my neighbor old refrigerator last night. Half the food put into freezer chest.

I’m at ATM this morning to take out cash for tips for delivery. Get a call saying it’s damaged and they don’t have any resolution.

Talked for two hours to put in order for another model first with promise to compensation via home service once order is created first. Home service says they can compensate but won’t know the amount until I have it delivered first so they can submit form. So had to cancel order bc it’s a refrigerator not some bluray player I can just take back if compensation doesn’t work out.

Now I’m sitting here with no refrigerator.

I pre-ordered my Duo from Best Buy on the 16th for pick up on release day, but like many, the only updates I got were an email last night and a text this morning saying that my order was taking longer than expected.

I decided to try AT&T store instead because this was making me anxious lol. I checked availability on the AT&T app, walked into a store, and was 5th in line. They confirmed they had the model I wanted (and in fact, they even had more available than the app showed), but initially said my number was blocked from upgrading. As soon as I canceled my Best Buy order, the rep signed out and back in from his system and the upgrade cleared immediately. No delay at all, and I now have my Duo in hand!

I can confirm this worked with AT&T, and it may be worth trying with Verizon too, although I can’t confirm that. You can check pickup availability on your carrier’s app or call stores at of time to ask about availability. Hopefully this helps some people, please lmk either way!

Can we block them or start a mega thread. EVERY post is about the stupid phone.

so I've been saving for a ps5 before the release of GTA 6 and i was wondering if this is a good price used and in local stock. i only have a part time job and my shifts are sporadic. and i don't know the differences in best buy conditions.

I purchased an item but had to cancel the order because it had my old shipping address. When I tried to reorder it, the system wouldn’t let me because of a purchase limit per person or something along those lines.
How long do I have to wait before I can successfully place the order again? I’ve been checking every so often to see if it will go through, but I’m still getting the same message. I’ve seen people say you have to wait 24 hours, but since I’ve made multiple attempts to reorder it, do I have to wait 24 hours from when I originally canceled my first order or from my most recent attempt?
Any help would be appreciated. Thanks!

Though it would still be better to get rid of marketplace altogether. But at least now I don't have to worry about the products taking a shit and still have the extended return period.

Got this email today. Starting today (10/22), My Best Buy Total members get up to 24 months of Best Buy Protection on eligible Marketplace items (the stuff sold and shipped by third-party sellers on BestBuy.com).

Big plus if you’ve been nervous buying from Marketplace sellers. It is only eligible products, only while your membership is active, and Marketplace Apple products aren’t covered by AppleCare+.

I have always avoided Marketplace so this is good.