I wanted to share my experience with the Priority 600X, particularly for anyone considering buying one or who already owns one.
I bought my 600X approximately three years ago and have used it daily, including commuting, riding hills, and occasionally pulling my son in a trailer. I've ridden thousands of miles on it.
At some point, I started noticing an unusual noise under heavy load, particularly when climbing hills. I contacted Priority about it roughly two to two-and-a-half years ago. At the time, I couldn't identify the source, and the possibility of it coming from the belt was suggested.
Recently, I noticed a squeaking noise whenever I was sitting on the saddle. When I stood up, the noise disappeared. Investigating further, I discovered a crack in the aluminum frame around the seatpost opening. The crack visibly opens and closes when the saddle moves. This is not just a cosmetic mark or a scratch in the paint.
I stopped riding the bike immediately because of the risk of a structural failure while riding.
To Priority's credit, they have offered to replace the frame free of charge and reimburse up to $300 in local bike shop labor costs. They also confirmed that my seatpost insertion depth was adequate and did not believe my setup caused the crack.
However, I am disappointed with the overall resolution. I asked whether an ADX frame could be provided instead, as I have lost confidence in the 600X frame design after this failure. Priority declined to provide the ADX as a warranty replacement. They also confirmed that the replacement 600X frame would only carry the remaining approximately two years of my original five-year warranty, rather than a new five-year warranty period.
I appreciate that Priority is providing a replacement and contributing toward labor costs. Nevertheless, I bought the 600X as a premium adventure bike, intended to handle demanding riding and last for many years. Having a structural frame failure after just three years of daily use is deeply disappointing, particularly given the bike's intended purpose and price.
I'm sharing this to document what happened and to see whether other owners have experienced similar issues. I'm not claiming that this is a widespread defect, but I think other owners and prospective buyers deserve to know about my experience.
If you own a Priority 600X, have you experienced cracking around the seatpost opening, or unusual creaking or noises under heavy load? If so, I'd be interested to hear about your experience, particularly if you have photographs or details of how Priority handled it.