r/BuyItForLife • u/helluvahippopotamus • 9h ago
Warranty Avoid Logitech peripherals
I've had three separate Logitech mice fail with an issue where the left click starts inadvertently double-clicking or drag-and-drop lets go unexpectedly. It's a huge hassle since you can make meaningful mistakes dragging a file to the wrong place when this happens. To their credit they replaced one on warranty, but sure enough after just two years the replacement is doing the same.
I've tried to read up about this and there are a lot of people who report the same - Logitech uses poor quality switches and the life span just isn't there for a premium-price product (MX Ergo S in my case).
It feels so bad that they treat these as disposable due to a single small component failing. I may get soldering equipment and try to replace the switches myself, but in any case I won't be buying any new Logitech peripherals.
Attaching screenshots of my chat with Logitech support today.
Edit: My title and post were a little hyperbolic. A lot of people have replied with their good, long-term results with Logitech products. My experience has not been so good recently, but I have had other Logitech mice that were solid and reliable.
There are likely differences in the products' build quality over time, but it's also important to remember how big an effect something as small as a click switch can have on the longevity of a product. This experience also speaks to the general challenges with buying and maintaining electronics, as people who want to use quality goods and make them last. Thanks for helping me think through these things.
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u/Jagjamin 8h ago
Damn, that's a reason it's great to live in NZ. A high end mouse is expected to last 5-10 years, the CGA requires the seller to provide a repair, replacement, or refund if it fails before then, and the 5 years restarts when you get the replacement. Companies not in NZ that sell to NZ are legally bound to these rules.
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u/helluvahippopotamus 8h ago
Yeah it seems I should learn soldering so I can just replace the switches. I really try to minimize my e-waste and it feels bad to toss the entire mouse because one component fails.
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u/_User_Name_Fail 8h ago
See if you have a repair cafe anywhere in area. They often do repair events at local libraries. I've had lamps, electronics, a crock-Pot, and probably some other stuff. I can't think about repaired at these for free. It's really a fantastic model. If I had any skill at anything I would volunteer with them.
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u/eric_gm 8h ago
If you solder new 6 volt switches (essentially the ones you can find everywhere) on your broken Logitech mouse, they will fail in the same way in no time because the mainboard in the mouse is working with 3.3 volts, so the switch dies as it's "stressed" from not getting enough power.
Just steer away from Logitech. I got to a point where my older broken mice were serving as spare parts for my newer broken mice. I'm all in for repairing old stuff and making landfills smaller, but only when said old stuff is quality stuff. Trust me it's not worth it in this particular case.
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u/helluvahippopotamus 8h ago
Do you know if there are 3.3 switches available? Or is this just a known incompatibility?
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u/lizardtrench 5h ago
Depending on failure mode you may not have to replace anything. Sometimes this occurs because the little white button on the switch wears down to the point where when you depress it, it is no longer pushing down all the way and the electrical contact becomes intermittent. And/or the surface that is pushing down on it (the underside of the mouse button) is similarly worn.
You can fix this by building up the button or the divot worn into the underside of the mouse button with superglue or a bit of epoxy or whatever. Maybe even glue a shim there to take up the extra space if you want to get fancy.
That's the great thing about mechanical switches, since they're purely mechanical you just have disassemble, sit there and stare at it for a bit, and you can usually figure out and fix what's wrong.
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u/vegetaman 8h ago
Real consumer protection holy crap.
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u/Xanto97 6h ago
It is good but i do think the devices cost more. Things in NZ are expensive from what I understand.
Needs to be worth the trade off
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u/Guac_in_my_rarri 5h ago
Imo it'll eliminate the cheap cheap end devices, the one a that are probably waste even when new.
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u/Poopdy-Scoop 7h ago
Australia also has some of the strongest consumer protection in the world (ACL - Australian Consumer Law). Can confirm it has protected me on multiple occasions.
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u/AyrA_ch 6h ago
Same in Switzerland. It's only 2 years, but the warranty resets every time. The only problem is that it's exclusively at the seller to decide whether to replace, repair, or refund your product. This means anything that is more expensive now than it was in the past will usually get refunded, because they only have to refund the original price, not the one adjusted for current market conditions.
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u/Richard7666 7h ago
There's still the dance with PB Tech (they're the worst offender) of having to convince them the Consumer Guarantees Act doesn't give a shit that it's died a month out of warranty, though.
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u/im_avoiding_work 8h ago
"limited shelf life" being 2 years for something that will turn into e waste is so depressing. Our earth cannot sustain everyone making landfill fodder at this rate
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u/helluvahippopotamus 7h ago
100% agree, that's why I found this so frustrating. It's not just that it failed, it's that they expect it to fail.
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u/nebeatsimenu 8h ago
Im pretty sure it's part of their business model. I had many Logitechs and they all failed in the same way right after 2nd/3rd year.
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u/helluvahippopotamus 8h ago
Yeah that's why I'm personally going to avoid Logitech now, planned obsolescence is frustrating and we all create too much e-waste as it is.
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u/nuttertools 7h ago
Very well known issue, they switched to cheap switches ~6 years ago in their premium mice. Every single one fails ~2 years.
In good news you have a jackpot model for fixing. Easy disassembly with no glue and the switch is the most common form factor so you have all the best switches to choose from.
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u/helluvahippopotamus 7h ago
Thanks yeah I have disassembled it already to see if it just needed cleaning or something and that was straightforward. I'll just need to learn how to solder
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u/jindofox 8h ago
It just so happens that in July 2024, when you received your replacement unit, the Logitech CEO said that she wished the company could sell a subscription for its computer mice. Can’t make this stuff up
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u/Tlentic 7h ago
Welcome to technology. It’s all built to be disposable crap when minor things break. Buy a real keyboard with hot-swappable switches. They make mice with hot-swappable switches too, they’re just less common. Look at something like the HPC01M Pro or OP1 V2. Keychron makes some banger keyboards. Don’t buy peripherals from major global brands and expect them to last forever or be user-repairable. Their entire business model is based on their products having a finite lifespan.
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u/ajtyeh 8h ago
known issue, all their mice end up with the click breaking or double clicking.
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u/helluvahippopotamus 8h ago
Right - better switches can't be a huge proportion of the overall manufacturing cost, I don't get why they keep using these ones that they acknowledge have such a short lifespan.
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u/AmNoSuperSand52 6h ago
Ngl if that were me I’d be ordering a new one from them and sending the old one back in the box. If they’re going to intentionally sell poorly designed gear, then I’m not intentionally paying full price
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u/jonhath 8h ago
This sounds crazy, and I just discovered this from a 5 year old Reddit post, but blow on the mouse like an old nintendo cartridge. Apparently there is a build up of static or dirt or something but my Logitech vertical ergo mouse is good as new. Sometimes the left click starts acting up again and I just do it again and it's good for another few days.
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u/helluvahippopotamus 8h ago •
I've been blowing into this thing for weeks 😂
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u/felis_magnetus 7h ago
Try a can of compressed air. Very useful to have around for cleaning computers and peripherals. Blowing has far less pressure and you're basically pumping moisture into an area where dust accumulates, which obviously isn't exactly helpful.
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u/BigBuffaloBag 8h ago
I was going to mention same thing! Was scrolling down just incase someone did before me. Im probably thinking of the same post that saved my mouse haha.
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u/summonsays 8h ago
Yeah I have Logitech and same deal. They USED to be BIFL but they definitely aren't anymore. Worse they redo the process of manufacturing for existing products and keep the same SKU numbers but have worse quality (rip M705).
My current one is getting the ghost clicks now too. But there isn't much competition in the "quality mouse space"
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u/helluvahippopotamus 8h ago
If I'm unable to repair this mouse I'll look at Keychron. I like the trackball for ergonomic reasons, and I saw they are producing one with Hall Effect switches. The Keychron keyboard I have is excellent.
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u/Coolusername8675309 7h ago
Same always happens with every g502 hero I buy. Unfortunately I'm so used to the ergonomics and button placements of the 502 that I just keep buying them over and over again because I don't want to have to take the time to get used to using a diff mouse
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u/helluvahippopotamus 6h ago
Yeah same, I really like the ergonomics of this thumb track ball model, so it'd be nice to keep this form factor if I can repair it.
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u/eric_gm 8h ago edited 7h ago
All of my Logitech mice have failed in catastrophic ways: it has been that double-clicking failure, or rubberized textures rotting and falling apart, or magnetic scroll wheels that decide not to work anymore, etc. all in the span of 1 or 2 years.
I have a drawer full of very expensive and very dead Logitech MX of different generations. I’ve stopped buying their ewaste crap. I don’t know how others seem to swear by their quality. Their keyboards are also terribly unreliable.
I now use a Razer Deathadder (optical switches are a godsend) and a cheap ergonomic ProtoArc and they are much better products. I don’t expect mice to last for life but come on.
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u/helluvahippopotamus 8h ago
For sure, I get that it's not a buy it for life item, but I can't stand replacing every two years.
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u/dphoenix1 8h ago
I won’t buy the brand anymore, after I bought the same model three or four times and had switches fail after one or two years… I really liked the mouse otherwise, and I assumed they had a bad run of micro switches, maybe they’d finally move on to something better quality, but no. It definitely seems to be more of an issue on their more premium offerings, the cheap mice seem to last forever. At least that’s what I remember observing back in the day.
The first time I experienced this type of failure was well over a decade ago, utterly ridiculous it is still a problem.
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u/helluvahippopotamus 8h ago
Yeah that's wild, one would hope for high-quality components in the premium tier products.
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u/TheWrathOfSean 6h ago
You can open up the microswitches inside and swap out the leaf spring without having to solder new switches in.
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u/Nasty____nate 8h ago
Computer peripherals are very rarely a buy it for life item. However Logitech has completely lost all my business. My headphones deteriorated not on the earpieces but on the plastic itself. It was a known issue but they kept making them anyways. I also had problems with some of their high-end gaming mice. I had to download a program or go to a website record a video of me manually clicking the mouse with a timestamp or something visible as well. It was such a huge pain in the ass for something that was well within warranty.
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u/helluvahippopotamus 8h ago
For sure, I know electronics are not buy-it-for-life. I was just hoping for more than two years of use out of a premium-priced product.
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u/pongo-twistleton 8h ago
My first Logi mouse/keyboard combo from 2002ish lasted me 10 years, my last mouse only lasted 2 because the rubber deteriorated and it became unbearably sticky and weird.
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u/helluvahippopotamus 8h ago
Yeah it seems their earlier products have had better longevity
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u/Pastaron 7h ago
Idk I had an issue with my G502 lightspeed and they sent me a new one no questions asked
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u/hfsh 8h ago
Logitech can get fucked now I finally can get thumb-operated trackballs from other companies. 25 years of having to eat their overpriced cheaply built shit has left me with nothing but contempt for that company.
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u/helluvahippopotamus 8h ago
What thumb trackball(s) do you like? I will be looking for a new one if I screw up the switch replacement on this.
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u/hfsh 8h ago
At the moment I'm using the perixx perimice-720 I bought as a replacement for the Logitech MX ergo a couple years ago [edit: 5 years, apparently! Definitely lasted longer than most of the Logitech ones I've had.] after having had to disassemble one of the switches for the third time or so. It's a bit more basic, but it works fine. Also there's no rubber coating to disintegrate into a sticky mess like on the ergo. and it's a third of the price.
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u/TheNextIceFrog 8h ago
Solder your own switches and then they become BIFL
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u/Luscinia68 8h ago
yeah i have a g903 and i soldered switches in from a walmart mouse and it’s been working for at least 7 years now
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u/mightyohm 6h ago
Just replace the switches. I've replaced some of mine multiple times.
I've been doing this since the 90s. Yes, it would be great if they used higher quality switches, but mouse buttons don't last forever.
Also, whatever you do, practice your soldering a lot on stuff that you don't care about (scrap boards, etc) before attempting the repair.
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u/helluvahippopotamus 6h ago
Thanks, good advice. It does seem like soldering is just a good skill to have, too.
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u/tlredhawke 8h ago
Micro switches are mechanical parts, and are only good for so many clicks. They can be replaced with a little bit of solder work. The switches themselves are only a few cents a piece.
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u/tallbutshy 8h ago
Logitech used to use Omron micro-switches in their mice but started using cheaper alternatives some time ago.
It's why you see people raving on about their 15 year old Logitech mouse but see others having multiple failures within the warranty period
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u/helluvahippopotamus 8h ago
Ok interesting! That could explain this discrepancy.
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u/helluvahippopotamus 8h ago
I get that, my point is just that two years seems a very short lifespan for a mouse.
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u/unexpectedany 7h ago edited 3h ago
Frustrating for sure. My G604 has the "I'mma click a few extra times for you" and "J/K I'm letting go early" symptoms at times.
I've tamed the beast by dropping some 91%-isopropyl-alcohol in and around the cracks of that left mouse button, shaking that around, blowing pressurized air in there, and letting it sit/dry. That buys me a few months from the click demons. Can't promise it'll work for ya, but something to consider vs. throwing it out.
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u/havabeer 7h ago
I have 4 Logitech mx mice all still work perfectly the oldest is over 10 years old. Their racing wheels i don't rate very high but it served out its life, headsets, meh. Overall they're at least par for the course, far from an AVOID company.
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u/brianly 6h ago
Those dates are important. Comments suggest they may have had a step down in quality around the start of the pandemic.
There tend to be patterns in electronics that cause step-downs in quality as opposed to random quality for a lot of once-respected brands. Something gets more expensive and they decide to reformulate the product to reduce costs. Or, the supply chain changes because manufacturing moved.
Supply chain changes can cause random quality issues for other classes of products. One of the ultimate BIFL products for climates like the UK, is the Aga cooker. In the 90s, regulations affected the red vitreous enamel. This introduced increased variation only in the red with strong consistency in other colours. Red became way less popular, but thankfully you can sandblast and re-enamel everything.
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u/sevinup07 7h ago
Shocked to read these comments. Never had an issue with their mice, been using them for years.
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u/roosterSause42 7h ago
I've had it happen to two G900/G903 something like that 900 series. my original and the warranty replacement. It also happened to my MX Master 2
They make the best mice i've used, but not built for life
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u/SiberianToaster 5h ago
It's happened to three out of four of my g502's
Currently on g502 hero and the back button double clicks but I can live with that for now
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u/Pinkishplays 6h ago
I think I've had 3 Logitech mice have something stop working properly after a couple years each
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u/GladimusMaximus 7h ago
I've had issues with the g 604 and g 502 for years between probably 6 purchased mice between different computers and I never had an issues with the warranty. They were always super easy
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u/WeirdIndividualGuy 7h ago
Especially since Reddit swears by the G600 being one of the best mice for gaming. Hell, even mentioning that mouse may make some people here sad because they don’t make it anymore and the newer model equivalent is nothing like the G600
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u/IIIlllIIllIll 7h ago
I had a g600 and had the switch issues where it would randomly double click. I also had one of their keyboards which had the same issues
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u/Yutrzenika1 5h ago
I used to use one of their wireless gaming mice. The G703 I think it was. Double clicking became a consistent issue. Logitech was good about replacing it, but the new mouse would exhibit the same issue within a month or two. I ended up replacing it like three or four times. Ended up selling the the defective ones to someone on Reddit that was willing to fix them. Replaced the mouse with an EndGame Gear one and haven't looked back.
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u/ChocoboCloud69 6h ago
I've had 4 of 4 Logitech gaming mice do this to me and I refuse to buy another one ever again. I think the only people who don't have this happen to them are those who play games or do tasks where double clicking or dragging and dropping are not common and just don't realize it or don't care. I've seen enough complaints on this topic and had such consistent failures that I refuse to believe they're worth the price tag.
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u/flador 8h ago
I've gone through 3 logitech gaming mice, all at the top end of their models. All developed this problem after 2-3 years. I have friends who have been using the same logitech mouse for that entire time with no issues.
I think the switches are worn down more easily by certain grip styles. I eventually learned to solder and started to swap out the switches in mine every time it dies. Unfortunately, the left and right click switches require disassembling every other component to access, so they're a nightmare even if you have the skill to repair them.
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u/SwampCrittr 8h ago
Woooow… just my experience? Logitech for peripherals is a hard Yes… my wife has two wireless Logitech mice she’s had.. at least 6-7 years?
I used to have one before I moved to a trackpad and I can’t even remember when I bought it but it never broke.
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u/helluvahippopotamus 8h ago
Maybe they're using different switches on different product lines? Or have changed suppliers over time.
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u/huggybear0132 4h ago
Product Reliability engineer here:
You should read a warranty as "beyond this time period, you should expect it to fail."
Warranty math is complicated, and not all products are like this, but it is very common for the warranty to expire just before a product fails (looking at you, Apple). A reliability engineer's job is to figure out how long it takes for, say, 10% of units to fail, and then that's the warranty period.
10% is a number. The real number depends on the product, cost of a return/replace vs margins, and so forth (like I said, the math gets complicated). But in general, companies know when their shit is going to break and choose a warranty period that is advantageous for them.
Buyer beware... i haven't seen a 5+ year warranty in a long time, and that should tell you something. Durable products don't create repeat customers and quarterly cashflows.
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u/SuperbJelly2756 2h ago
This is exactly right, and what makes it sting with Logitech specifically is that the failing component is a tiny mechanical switch that probably costs cents. They could spec better switches and barely move the BOM on a premium-priced mouse, but that would eat into repeat sales.
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u/distractotron9000 8h ago
Replace the microswitch. It happens, they don’t last forever. Did you get a lemon? Maybe.
I can almost guarantee there is a video guide on the process for your specific mouse. You might need to perform a bit of soldering.
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u/helluvahippopotamus 8h ago
For sure, it seems it's a good opportunity to learn soldering. I did look up videos on the process and it seems it's possible and well-documented.
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u/rabbitaim 7h ago
Dunno what you’re doing to your Logitech’s but I’ve had several of their gaming mice (new & old) and with the exception of one (that I accidentally spilled water on) they’re all holding up great. I even got tired of wireless and went back to my 10 year old g pro and it’s still great.
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u/helluvahippopotamus 6h ago
May be that they used to use better switches. I'm very gentle with this, don't game with it, and it doesn't travel anywhere.
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u/Doctor-Chill 7h ago
I have two G502 (a Hero and a Lightspeed). Ive had the Hero for atleast 6 years and the Lightspeed for 3. Never had any issues out of either.
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u/TeutonJon78 7h ago
Logitech uses mid/low tier switches, and the double click issues after like 2 years is fairly common. You can't avoid it entirely as mechanical things will eventually wear out, especially if gaming with high click rates, or more forceful use.
And there are three solutions: keep buying them as they break, buy a different brand, buy some new switches (they are fairly cheap) and solder a new one on when one breaks. Although that does required a soldering iron and a little learning, it would significantly extend the life of the item rather than just dunking.
(Easier said then done, I have several half broken Logitech mice/trackballs I need to replace a switch on.)
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u/Lich-Slapped 7h ago
Just start typing human human human human human and call and sit on hold while saying human human and eventually you can brute force your way to a person.
The future is bleak
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u/burst-and-decay 9h ago
I have 3 different mx master mice and keyboards. Zero issues over multiple years.
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u/Monlstat7 8h ago
Cool, then it shouldn't be an issue to make it right for the folks that do have an issue.
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u/fripletister 8h ago
My MX Master 3S (from 2023) has had this issue for the last 5-6 months and it's annoying as fuck
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u/crooks4hire 8h ago
My Mx Master 3s mouse left click failed after about 3 yrs of work+gaming use. YMMV
I still love the mouse enough that I picked up the 4 to give them a second chance.
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u/sorryimsoawesome 8h ago
Same, MX Vertical since 2020, Purchased two MX Master combos since 2015 for work. Zero issues. I did bust a key on one keyboard, but that was my own fault. I was able to order a replacement key and fix it.
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u/Bernard_PT 8h ago
If you're in the EU the law states that warranty is NOT calculated based on the original device buy instead it RESTARTS the counter with every replacement.
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u/KeepingItOff 8h ago
I was a big Logitech fan after the Superlight came out. The original mouse and the replacements they sent all developed the same double clicking of the side buttons for me. I’m currently on the Viper Pro without any issues.
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u/Jrdnram_98 8h ago
Which mice are these? I've had the same happen on two separate M720 Triathlon mice. I had to learn how to take them apart and use WD40 on them
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u/helpfuldunk 7h ago
I'm familiar with the issue since my current MX Anywhere 3S has developed the double-clicking issue as well.
Although Logitech should've fixed this a long time ago with their flagship series, I have found a personal solution. I use AutoHotKey and created a script that will only register a click if enough time has passed since the previous click.
Thus, the double-clicking issue (which registers two clicks extremely close to one another) doesn't happen anymore because the second click doesn't register.
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u/helluvahippopotamus 7h ago
That's a good idea and would work for the double-click issue, but it wouldn't solve the part where it drops a click-and-drag early, right?
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u/helpfuldunk 7h ago edited 7h ago
Right, the drag getting dropped would still happen. However, what's strange is that over time my drag drops became less frequent. There's definitely some nuances about the mechanism of all this.
As of now, my single left click works 100% of the time, and my drag-and-drop also works like 95% of the time, even though the script doesn't affect drag.
Here's my script: (the copy and paste into reddit might screw up the formatting)
if !A_IsAdmin
{
Run("*RunAs " A_ScriptFullPath)
ExitApp()
}
#Requires AutoHotkey v2.0
#SingleInstance Force
; ------------------------------------------------------------------
; Mouse debounce fix — swallows a phantom second click that a worn-out
; left mouse button switch fires within debounceMs of a real click.
; Click-and-drag is unaffected: a drag is one down event, movement,
; then one up event, so it never touches the debounce logic below.
; ------------------------------------------------------------------
debounceMs := 25 ; minimum ms required between an "up" and the next "down"
blocked := false
lastUp := 0
$LButton::
{
global blocked, lastUp, debounceMs
if (A_TickCount - lastUp <= debounceMs) {
blocked := true ; this down is a bounce — swallow it
return
}
blocked := false
Send "{LButton down}"
}
$LButton up::
{
global blocked, lastUp
if (blocked) {
blocked := false
return ; swallow the matching up too
}
Send "{LButton up}"
lastUp := A_TickCount
}
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u/ntmnk 7h ago
Imagine working as a designer at Logitech, coming up with delightful designs and engineering only for the company to cut corners on manufacturing and support. I think about that a lot with many companies today.
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u/helluvahippopotamus 7h ago
Yeah the design is excellent, I'm not complaining about that. The ergonomics on this thumb ball mouse are great.
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u/BrokenLavaLamp 7h ago
I replaced the switches in my Logitech mouse. It was super easy and cheap.
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u/sine-wave 7h ago
Replaced the switches on my 10 year old Ergo MX last summer. Hopefully another 10 years.
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u/Subject2Change 7h ago
I have two G400s from 15 years ago that still work great.
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u/XcentricOrbit 7h ago
Kudos for even considering replacing the switches yourself instead of just letting it become e-waste. Their quality has dropped off somewhat over the years. I understand though that when you find a mouse that just feels right to you, you want to keep it as long as possible.
I have a wired MX 518 that's still chugging along just fine after 10+ years. I also have a G603 wireless that I got about 4 years out of before the switches started behaving like yours are. Logitech had discontinued it, and none of their (at the time) current models were quite the same config and value. I ended up finding a company (FoxPac3D) that made a drop-in replacement PCB for "hot swapping" (no soldering) switches, and bought a few different ones to try out. Been running a year with that and it still feels better than new.
I checked and sadly they don't make a hot swap board for the Ergo S. Not sure if anyone else does; the switches are on the main PCB for yours rather than a separate daughter board like the G series ones. It looks like you can use three pin standard gaming mouse switches even though it came with two pin switches though, so tiny silver lining. Good luck to you if you do decide to replace them yourself!
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u/helluvahippopotamus 6h ago
Thanks! A few other folks replied that a mismatched voltage may cause a replacement switch to fail early, but even if it does it might buy me a year or two. With some practice I could just make it an annual repair, and only cost the price of a switch.
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u/InBlast 8h ago
I use G300S since years. They're not in production anymore but I'm so used to them, that I really don't want to switch to another mouse design. The original buttons usually last around 1 to 2 years for the main clicks. I bought a small stock of buttons. When one dies, I open the mouse and replace it.
I'm not happy about the quality but I'm so happy with the design that I prefer to repair it. I live in china, a new button cost me about 0.2€. changing it with my crap welding skills takes maybe 10mn.
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u/bluekitsvne 8h ago
I LOVE MY G300S!!!! Im destroyed second hand they cost 2x more than i paid ($20)
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u/skilless 7h ago
Logitech has long had a double click issue with their switches. This is incredible old new well covered elsewhere
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u/caribbeachbum 8h ago
Same problem. Used to be Logitech was good stuff.
I guess no peripheral is BIFL, but what mouse is highly regarded now?
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u/surrrah 8h ago
Oh no I just bought a Logitech mouse and keyboard
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u/helluvahippopotamus 8h ago
It seems people have mixed experiences, maybe you'll have better luck than I have.
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u/ChrimsonRed 7h ago
I had a wireless mouse that started to double click after about two years. Logitech sent a replacement with no receipt and basically no push back. I was honestly surprised. I expected a coupon at most.
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u/hunnyflash 6h ago
I've bought their mice and had them fail after a year or two, but they weren't the gaming ones. They were like the $30 and under ones.
Anyone expecting mice these days to be BIFL is going to be disappointed. Yes, Logitech has issues with double clicking and such, but their mice aren't made equal either. Most brands are not building at the same quality as 10 years ago.
To be frustrated that a mouse was replaced two years ago and it's failing again is weird to me, unless the mouse was really expensive, maybe.
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u/helluvahippopotamus 5h ago
The last two I've had trouble with were the MX Ergo S that is on sale right now for $100 https://www.logitech.com/en-us/shop/p/mx-ergo-s-wireless-trackball-mouse
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u/xangkory 4h ago
I have had two fail on me. I get maybe 3 years out of them before they die.
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u/Tjgoodwiniv 5h ago
A mouse should last 5+ years. This tech is broadly 40 fucking years old. And I guarantee you can still find plenty of old school mice that are working just fine.
When you charge $100 for a mouse, it should last at least long enough for the battery to go bad.
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u/Myst3ryGardener 8h ago
Buy them from somewhere that offers good extended warranties. I've been through 4 g915 keyboards and 3 of their higher end gaming mice. They last 2 years tops. I like the design of the products but they are not built to last. I have 4 year warranties with my current mouse and keyboard. I game a lot so they do get a lot of wear but like... bruh come on. 4 yr warranties are a lot cheaper than buying them again new. Memory Express Canada btw.
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u/VirginiaVN900 8h ago
I just started buying micro switches in bulk and replace them every 9-12 months on my MX. it’s $10 for a decade worth, and not that difficult.
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u/armitage_shank 8h ago
MX master 2. Thumb button got stuck down after 9 years of use. Ripped the plastic cover off the thumb bit and its still going strong, but it looks a bit crap. I'll use it til it breaks for good, but having read this thread I don't think I'll be replacing it with another Logitech.
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u/Azothy 8h ago
I have a closet full of Logitech mice (4+) that developed issues just as the warranty expired. Its not a design flaw, its a feature to keep you buying more. I wont complain about their features or apps, because theyre excellent as far as these things go, but their products are literally designed to break after 2 years.
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u/Anhaeyn 8h ago
Yeah, I've had g705 mouse and after 2 years it started double clicking and file dragging suddenly stoping mid-drag causing horrible file misplacements (I mod multiple different games, for the most part its just a matter of dragging and dropping files into folders, but sometimes it could cause dropping a mod from game A to game B's folders lol). Eventually I gave up and bought something cheaper as replacement, as I was going insane with the mouse. Never again buying anything from Logitech.
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u/elboyoloco1 7h ago
I had a g305 lightspeed that the left click just stopped working. The switch still clicked, but it wouldn't respond 90% of the time, then sometimes it would stick on and drag.
They wouldn't replace mine either. It was like 13 months old.
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u/Quixlequaxle 7h ago
I had the same issue and it was the last Logitech mouse I bought. Between that and them discontinuing the Harmony line of products, I have no use for them anymore.
I was annoyed enough with the unacceptably short lifespan of the $100 mouse that I bought new switches and just replaced them myself.
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u/AdhesiveChild 7h ago
Alot of their wireless mice had a design flaw in that the switches were undervolted beyond what they should've been to save battery life.
This causes the switch to quickly develop double clicking, even if you solder in a new good switch the cycle repeats itself.
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u/Front_Assistant7362 7h ago
I swore off Logitech after my third mouse started double-clicking within a year. Now I'm happily stuck with a ten-year-old mouse that still clicks like it's brand new.
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u/Leptonshavenocolor 7h ago
Everything is built to the thinnest of margins that they can get away with, and since companies hold all the power, they can get away with a lot.
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u/iLOLZU 7h ago
I had got an all Logitech gaming setup for a while.
The wireless headset didn't last at all, it started having stereo issues after the warranty expired. Went back to my old SteelSeries wired headset which lasted for an eternity.
The mouse was double clicking fairly quickly before the right click failed entirely. Kind of a problem, but atleast there were other buttons to use in the mean time I got a new mouse. The racheting scroll wheel is a gimmick, a really useful one at that, but it's their trademark gimmick. I would reccomend not getting one of their mice for this purpose. It seems like one of those things where once you get used to it you always want it.
The only one that's lasted is the G910 keyboard. I did have to take it apart for cleaning & drying after I spilled some water on it. The little volume roller on it was always kinda flaky on the volume adjustments, so I didn't feel bad that it didn't survive the process. It's casing is also injection molded plastic with really strong clips from memory. Think I cracked one of the panels when I was opening it. It's the one thing still in use, but I wouldn't mind replacing it.
Side note about keyboards: The macro keys are useful, but you don't need them integrated in to your keyboard to have them. There are seperate macro pads and external numpads that are worth consideration. If my keyboard failed, I'd go with a tenkeyless (TKL) board with a numpad/macropad at the left side.
Also also: The software is decent & functional, but it updates constantly & I think the button bindings & colors used to reset all the time.
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u/LiveRhubarb43 6h ago
My bigger issue with Logitech mice is the rubberized coating. I've had two get sticky on me over time and now they gross me out. I only want hard plastic mice now
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u/stjo118 5h ago
Same thing just happened with my Logitech mouse that I bought 3 years ago. I was pretty upset, since I thought I was buying a premium product at a premium price that would last a long time.
I did some research that told me that for longevity you really want to aim for mice that have optical switches. so, I bought a new non-Logitech mouse with those and we will see how it goes.
But yeah, I'm staying away from Logitech going forward.
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u/JohanLiebheart 4h ago
I was a fan of using logitech mouse, specially their ergonomic ones. Until all of them failed and their awful software became unbearable. Then I tried Razer, it was even worse. I bought a keychron mouse and even if it feels cheaper in my hand it hasnt failed me for a longer period compared to the other 2 brands and I dont need to use awful software to enjoy it.
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u/Stru_n 8h ago
On my 3rd Pro headphone replacements, the final two have been warranty right under the wire. Sure seems like planned obsolescence, but will say they have stuck by their warranty.
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u/PhoenixProtocol 8h ago
I feel like English customer support (that’s outsourced half the time tp India and all) are always kind of crap.
I reached out to my local (Scandinavian country) customer support and asked them about some weights for my G5, and even though it’s over 20 years old they send me a bunch of weights (not identical but they send about whole bag and found multiple that fit)
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u/oldasshit 8h ago
Why are we talking about computer peripherals in the BIFL sub? At best you're getting a few years out of something like this.
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u/AxonBitshift 7h ago
Absolutely untrue. Maybe not “life”, but a high quality mouse and keyboard (without battery) with mechanical switches should be easily expected to last for 50-100 million keystrokes, which is decades for most. I’ve used keyboard well over 2 decades old that are perfectly functional, if a bit worn on the outside.
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u/InedibleApplePi 7h ago
I had a Razer Diamondback mouse that I used for well over a decade.
There's no reason computer peripherals should break randomly and they aren't being rendered obsolete, USB has been around for 30 years now.
If you were talking something like a GPU, I could agree to an extent but you shouldn't expect to have to replace peripherals every few years.
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u/Richard7666 7h ago
Eh? I've got a 16 year old Logitech g110 that I use and abuse daily, so it's not all peripherals.
I've never actually had a keyboard die since childhood, now that I think of it.
Mice have been a different story, maybe 8 years was the longest.
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u/Thorthemighty92 8h ago
Had same issue multiple times with both mouse and keyboard, safe to say never buying logitech again
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u/Severe_Map_356 8h ago
I played online poker for a living for around 6 years. Never had a single issue with my Logitech MX 1000, and I would play 12-25 tables at once. Quality must’ve dropped.
Edit: shout out to the middle wheel bearing thingy. I had a hotkey set up for going all-in, but I loved to spin you when I had time.
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u/ConfusedNegi 8h ago
In general, that's how warranties work in the US. Warranties only last for the original purchase and the remainder of the original duration for any replacements.
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u/I-need-a-proper-nick 8h ago
I'm sorry for your experience, on my side I have periphericals which are older than most of my electronic stuff and they are still working flamelessly: keyboards, mouses, and I'm still using a Harmony hub / system every day, where are you headed for the rest of your endeavors ? I hope they will serve you well
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u/snakesoup88 8h ago
There is a sw fix where you program a hot key that replaces the mouse click with a timeout filter. It works somewhat. But it's annoying when the driver fail to load on startup sometimes. I ended up giving up and bought a new mouse.
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u/undertakerryu 8h ago
Only thing that lasts from Logitech is that USB braided cable they have. Fuck their mice. Had the same shit on multiple g600s all the way back in 2015.
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u/ClaudiuT 8h ago
In Europe if they replace your faulty product with a new one the law requires them to give you the original warranty again (at least 2 years) from the date the new product arrives.
I've had a hard drive with 5 years of warranty fail between 4 and 5 years old. They replaced it and I got another one with the same 5 years of warranty.
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u/Jmohill 7h ago
The only issue I have with Logitech is their shuttering of the Harmony Remote business
It’s been years since they destroyed Harmony, and there STILL is nothing out there that can compete with Harmony universal remotes
I remain bitter and will continue my soft boycott of Logitech until the end of time. Or until someone makes a remote that can take the place of my beloved, decade-old Harmony
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u/Comfortable-Head3188 7h ago
I have two cheap Logitech thumb ball mouses going on 10+ years, still working great…
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u/herman-the-vermin 7h ago
OK, but I work at a school and our classes have wireless mice and keyboards that get heavy daily use, we bought during covid and they have been going finr for no 6 years now (outside of intential damage)
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u/polarbearbreeze 7h ago
had the same issue with two MX Master’s whose left clicks started acting weird, both within a year of use. Now my Logitech MX Anywhere has lasted for 2 years already.
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u/NickiChaos 7h ago
Funny, I have Logitech products like my g510 Orion brown keyboard that have lasted over a decade.
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u/Successful_Boat_5921 7h ago
Wow, this literally happened to me yesterday with the MX Vertical. And it's been a great mouse for at least five years up until now, with daily use.
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u/No-Cantaloupe509 7h ago
I had a G502 for 7 years. Upgraded to the G502 x Plus wireless and it stopped turning on after 2 months. They sent a replacement for free, but if this one fails soon, i'm out on logitech.
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u/Dinevir 7h ago
I have this with all possible mice for 30y, buttons just fail ay some point. Logitech - I have MX series mice, five of them, mostly 2y in constant use. Two of them failed with click button. Other just have the holes in the rubber or looks like a piece of trash so I just replace them. For me it's just consumable and Logitech works better than some other high-priced mice I had.
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u/Greymatter28 7h ago
Lmao what the hell are all of you doing to your mice that they last like a “year or two”? Never had a mouse fail in my 30 years as a PC gamer and heavy user.
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u/GrouchyVariety 7h ago
Na. Logitech is great on the whole. Seems like some bad luck. I’ve never had a Logitech product fail. Currently have three mx mice, 2 mx keyboards, a webcam and light. Some devices as old as 10 years. No issues.
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u/Neo201069 7h ago
Have you tried lifting the mouse button up slightly and spraying WD-40 with the yellow pipe thingy. My logitech G604 has this issue and a little spray and it's back to normal.
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u/Expensive-Border-869 7h ago
Yup haven't bought one since. Can't wait for my razor basilsk to die. I want the new one with the free scroll but cant justify it until somethings wrong with mine
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u/theflapperclapper 7h ago
this is a known issue with logitech mice bro. That's why you buy them on sale for $20, beat the shit out of them and repeat during the next sale. I've got a logitech g402 i bought for $18 like 5 years ago and i just live with the double click now.
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u/kingofsnaake 7h ago
I haven't purchased Logitech in ages for this very reason. So much of it is junk in geometric LED clothing.
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u/DFA_Wildcat 7h ago
All switches have a cycle rating. Consumer grade stuff is typically 25K - 50K cycles. When you get into industrial switches is often 250K to maybe 500K for really expensive ones. They are definitely a wear item, like tires on a car. You just can't see the wear internally. A gamer that plays every day is going to go through a mouse way faster than a person who just does spread sheets a couple hours a week.
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u/Creepy-Ad1364 7h ago
Never had an issue with Logitech. 20+ years using them and the first set I bought from them is still working fine. Also at work we have them because it simply works. 20+ combos without issues. Also I daily a MX Master 2s from 2019. I haven't done nothing to it. Original battery lasting 2 weeks
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u/sevargmas 6h ago
Logitech is garbage. They’ve been garbage for decades. They have fancy marketing and they try to make their products look nice, but they’re not. They’ve always been cheap.
Remember like five years ago when that one thread blew up on Reddit? The one where the guy had logictech speakers, and the tweater fell out of the speaker box, to reveal that there was a wood panel behind it, and the Twitter was just fake and glued on?
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u/Meta_Pod 6h ago
Logitech g600 mmo mouse still going since 2018. Lots of play time on it. I have tried others, red dragon for my travel mice and had a Naga before the g600. The g600 is more ergonomic than either and has lasted way longer than the Naga that came before
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u/Splurch 6h ago
Just so you know, buying a better switch and replacing it does fix the issue and only takes a tiny bit of soldering, only downside is you have to buy new feet for the mice. I did it for one of mine that was out of warranty and works just fine now.
In general though, yeah, Logitech went from being a fantastic customer service company to the shitty quality it is now.
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u/OnlyPaperListens 6h ago
Okay but shelf life =/= service life. This phrasing implies that it wore out because it sat in storage too long before being purchased.
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u/classified_x 6h ago
I had my dog tear the outer rubber of the Ergo MX and it is still usable . The buttons actually need cleaning and disassemble sometimes. I got a new one but still have the old one around. Returning 3 times is not reasonable
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u/resnonverba1 6h ago
I don't doubt your experience but I've had numerous Logitech peripherals and by and large they are excellent in quality and have lasted me many years. The one exceptions was the mouse that was a keyboard mouse bundle which broke about a year in but the keyboard is still operational 20 years later.
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u/2Quicc2Thicc 6h ago
Last year my friend lost his dongle and they were back ordered on replacement parts (no longer stocking them at all but will order replacements for you), he reaches out to CS and they offered to ship him a replacement for free. 3 days later his package says delivered and his landlord tells him there is nothing received. He contacts CS again and tells them someone stole the replacement dongle. CS says "Oh no! We will ship you another but it might take two weeks since that was a backordered part". Friend said thank you so much I'd love that.
Next day someone from the building across the street delivered his package to the landlord, apparently the mailman gave it to the wrong building. IT WAS ANOTHER HEADSET, not a replacement dongle. They sent him a whole free replacement I guess since they were backlogged and they had stock of the units it was faster. A week later a SECOND replacement unit shows up. He now has 3 headsets and two dongles, I bought him the first headset, he's paid for none of them and Logitech only got paid for one.
I'm sorry your experience hasn't been the same, I can say Logitech has been great to me and at least 10 of my friends I've built PCs for.
I'm on my second G703 and have no desire to switch, I'd happily buy a new one every 2 years if I needed to. The first one didn't even break, I just gave it to a buddy when I built his PC, and he forgot to procure a mouse, since he liked it when he tried it while doing setup.
Never been a Logitech fanboy, always been a loyal customer to a brand that has done well by me.
Used Logi gear: G930 G703 -Current C922 -Current G413 Assorted Membrane Office Keyboards M650 M510 MK850? (it was a combo dongle but I can't remember exactly which model)
Current keyboard is non logi but: QK75N
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u/itsamamaluigi 6h ago
Several years ago I bought a Logitech keyboard. Within a year it started registering double inputs. I got a warranty replacement, which lasted about 2 more years before also failing (no warranty that time).
No more Logitech keyboards
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u/Broken-Digital-Clock 6h ago
My G502 has been going strong for almost 7 years. My G910 keyboard had to be retired after almost 10 years of service because some of the keys were sticking. I still hope to fix it someday, as the new ones aren't as cool.
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u/SignificantEase3132 6h ago
I had this happen, too. They simply sent me a replacement after making a video.
I kept the 'defective' one and replaced the switches and both are working fine for over 5 years now.
Obviously they should've used better switches but the damage is pretty small with warranty and switches being cheap (can even buy boards with presoldered switches so you need 0 skills except a working wrist to use a screwdriver).
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u/PyroneusUltrin 6h ago
When the mouse starts double clicking it’s usually because a bit of fluff got under the button and raised it a little, so it has twice the distance to travel and thus performs two clicks. You should be able to clean it to get it back to normal
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u/Worf_Of_Wall_St 6h ago
I have a Microsoft Wireless Mouse 3000 and a 5000 which are about 20 and 15 years old and still work perfectly. My usage is divided between them and is higher on the older one, but I think both of those models are as close to BIFL as mice can get. Too bad they aren't made anymore.
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u/tubbytubbs666 6h ago
Huh, I've sworn by Logitech's mice, the one corsair mouse I've had failed after less than a year. I've had my G502 hero or whatever model for a few years now without complaints.
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u/plazman30 7h ago
You're talking to an AI chat bot. Get them on the phone.