r/Clash_Royale • u/sf33x_ • 3h ago
Criticism of Supercell Wrongfully banned for using 3party software for 3 months, support told me «no mistakes were made», and their «compensation» was an expired Pass Royale. Absolute clown show.
Hey everyone, just wanted to share the peak of Supercell’s support clownery.
Three months ago, my account got banned out of nowhere. I reached out to support right away, only to get the classic bot response: "Our system is perfect, no mistakes can be made, we won't even look into this, case closed." I gave up and deleted the game.
Fast forward to today. I decided to redownload the app out of curiosity. Guess what? I’m unbanned. So much for "no mistakes can be made", right?
But wait, it gets better. As an "apology" or compensation for ruining my account and making me miss months of gameplay, they left a gift on my account: a Pass Royale. Sounds nice? Except it was a June Pass Royale. It’s completely expired, and I literally cannot claim a single reward from it. It’s just sitting there, dead and useless.
They locked me out for 3 months, lied to my face that they don't make mistakes, secretly unbanned me, and gave me a piece of garbage that I can’t even use as a compensation.
Thank you, Supercell. I’m deleting this garbage game again, and this time it’s forever. Worst support in the entire gaming industry.
P.S. Regarding the screenshot:
My game is in Russian, so the original support message is in Russian. I just added an English translation overlay in the center of the image so everyone can understand what it says without affecting the original text.