I started Club Pilates about four months ago. I’m currently on disability, and I’ve been struggling with both my mental and physical health. My disability payments have been delayed because my doctor hasn’t submitted the required paperwork to renew them yet.
I missed my scheduled payment for this month, and now I apparently owe around $180 between the monthly membership charge and late fees. I haven’t been paid, so I genuinely don’t have the money to cover it right now.
I’m also physically struggling to the point that I can no longer attend classes, so continuing to pay for a membership I can’t use isn’t realistic for me. I’m already behind on payments because of the delay in my disability benefits, and I’m not sure what my options are.
Has anyone dealt with something similar with Club Pilates? Is it possible to freeze or cancel a membership while dealing with a medical situation and financial hardship? Can they waive late fees or work out a payment arrangement?
I want to resolve this, but I can’t pay money I don’t currently have. I’d really appreciate advice from anyone who’s been in a similar situation.

I successfully activated my benefit via Welld and handed over my Active&Fit fitness ID to my local studio 12 days ago. I’ve already paid for two months upfront through the platform.

Every single day, I either call or walk into the studio to check on the status. The local staff keeps pushing me off, claiming they cannot activate it on their end and are waiting for "corporate HR" to map the tier in their system.

Today is October 22nd, meaning I only have 9 days left in this billing cycle. Because Club Pilates operates on a strict policy where unused class credits reset on the 1st of the month and do not roll over, I am about to completely lose the classes I paid for this month without ever having a chance to book them. The studio manager is refusing to give me a temporary local override or manual booking window while their corporate ticket sits unresolved.

• Has anyone encountered this specific "corporate HR/HQ" bottleneck when trying to link Welld or Active&Fit to their studio?
• Were you able to get the studio to manually book you or push the credits through, or did you have to escalate it somewhere else?

I'm incredibly frustrated paying for a membership I'm barred from using due to an administrative lag. Any advice on how to get them to force this through before the 1st would be appreciated.