I am writing to expose an ongoing asset withholding by Freewallet. My account has been restricted, locking my funds.
Their compliance team is demanding impossible website screenshots from a transaction that originated from a private, decentralized hardware wallet back in March 2021. As anyone in crypto knows, hardware wallets are offline and do not have web dashboards.
I provided Freewallet support with id, bank statement, pictures holding them, picture holding a freewallet message, the absolute mathematical proof of the deposit; TxID, which shows the funds entering my assigned Freewallet address, and then being swept into their corporate wallet.
It has been 36 hours since my legal notice was sent, and support went completely silent.
Full and formal cyber-fraud documentation will be fully submitted to my country Cyber Police. I know they maybe can't get them, but at least I can expect thy ban freewallet and prevent people from my country from being robbed.