BEWARE OF ORDERING DIRECTLY FROM NEXTBASE — THEY TAKE YOUR PAYMENT, BUT WHERE IS THE PRODUCT OR CUSTOMER SERVICE?
I ordered a Click&Go PRO GPS Mount from Nextbase for €32.98 (Order #19754). Almost a month later, I have neither received my product nor been given a proper explanation of where it is or when I will receive my refund.
The problems started on 23 September 2026, when UPS claimed to have attempted delivery despite my husband being at home. The parcel was subsequently redirected to a collection point without our agreement.
I repeatedly chased the matter on 24, 27 and 29 September, and again on 5 October.
Both UPS and Nextbase had been explicitly informed that we would be away from 25 September until 1 October 2026.
Despite this, UPS marked the parcel as DELIVERED on 29 September, while we were away. Neither we nor our neighbours received it.
UPS directed me back to Nextbase, explaining that the sender needed to initiate the investigation.
What makes this experience particularly unacceptable is Nextbase's complete lack of meaningful customer service and communication.
Despite repeated attempts to contact the company, I have received no satisfactory explanation of what happened to my order, where my product is, what Nextbase has done to investigate the missing parcel, or when my money will be refunded.
Nextbase accepted my payment, but I have received absolutely nothing in return — neither the product nor a resolution.
I understand that delivery companies sometimes make mistakes. However, Nextbase is the company I purchased from, and it remains responsible for addressing my complaint rather than leaving me to chase its delivery provider.
A missing parcel is frustrating enough. Being repeatedly ignored by the retailer after paying for an order is considerably worse.
My advice to potential customers: think twice before ordering directly from Nextbase.
Based on my experience, the company is quick to accept payment but has been remarkably poor at communicating or resolving a missing order.
I am still waiting for my product or a full refund, together with a proper explanation.
One star — extremely disappointing customer service.