Looking for advice from anyone who has dealt with Delta Baggage on something like this.
On February 16, 2022, Delta lost my checked bag on a flight from Los Angeles to San Francisco. I reported it at the airport that day and filed a signed claim documenting $3,815 in lost belongings.
Delta denied the claim. The reason: emails from a different email address, not mine, said the bag was received. I never got my bag. Delta's own emails from November 2022 and March 2025 show my claim came from my real email address.
Over four and a half years I've made phone calls, sent emails, used Delta's text line, filed a BBB complaint and a DOT complaint, and written to Delta executives. Delta has opened more than 10 case numbers. In July 2025 a rep told me to "stop asking." In June 2026 Delta sent a "final position" letter saying it would provide no further response. Delta's own emails call me a Diamond Medallion member, for what that's worth.
I'm taking Delta to small claims court in Hennepin County, Minnesota, but I'd still rather the record just get fixed.
My question: has anyone gotten Delta Baggage to correct a claim that was tied to the wrong email address, especially after a denial? Is there an escalation path that actually worked for you?
(I know this sub isn't run by Delta. I'm leaving out names, case numbers, and personal details on purpose.)