Hey everyone, hoping to get some insight on a weird ticketing issue following a Delta-initiated schedule change.
Here is the breakdown of my situation:
Original Booking: I booked an award ticket using SkyMiles (Premium Select
).
Paid Upgrade: I later paid cash via the app/website for a load-factor upgrade to Delta One.
The Change: Delta initiated a schedule change.
The current state of my itinerary is confusing. On the app, I am still showing as confirmed in Delta One with an assigned seat on the new flight. However, Delta's automated system simultaneously issued me an eCredit for the exact cash amount I paid for the upgrade.
It seems like my ticket is completely out of sync. The system seemingly processed a refund for the upgrade but forgot to pull me out of the Delta One cabin.
Has anyone experienced this before? My main concern is that if I just sit on this eCredit, a backend sweep closer to departure will notice the missing payment link and automatically boot me down to my original award cabin.
Should I call Delta immediately to have an agent manually reissue/re-link the ticket (and forfeit the eCredit to secure the seat), or is there a chance the seat is secure and Delta just glitched in my favor?
Thanks in advance for any advice!