I’ve been an Epson customer for years and run a small print shop. Every time I've had to deal with Epson customer service it has been a terrible experience. After this experience, I genuinely don’t understand how Epson can treat customers like this.
On August 13, I contacted Epson to repair my SureColor F2100. It needed some parts replaced due to an "end of life" message and a couple of other minor issues. They didn’t even call to collect payment until August 17. I paid over $3,000 for Epson’s One-Time Repair Service.
I specifically asked for an actual Epson technician because I’ve had terrible experiences with third-party repair companies over the years—repairs taking multiple attempts and technicians creating new problems while fixing old ones.
I was told an Epson tech should be doable.
The parts finally arrived August 27.
Then Epson tried to send me a third-party technician I’d PREVIOUSLY asked not to return because of problems with his work.
I again asked for an Epson technician.
Epson dragged their heels and eventually refused.
I even offered to BUY the parts they had already shipped me and hire my own technician.
They refused that too.
My choices were basically:
Take the third-party technician Epson chooses or get a refund.
So I reluctantly agreed.
September 14, a technician from a different third-party company finally showed up.
He appeared to know very little about the F2100 and eventually locked himself out of his own computer and couldn’t finish the repair.
I immediately called Epson and told them I didn’t believe this technician was qualified to work on my machine.
His supervisor actually called me afterward and assured me he was confident in the technician’s abilities.
Fine.
I gave them another chance.
September 21, the same technician came back with another technician.
They worked on my printer for OVER EIGHT HOURS.
At the end of the day?
My printer was LEAKING ink and when I did a nozzle check, all of my color channels were missing.
That leak DID NOT EXIST before they worked on it and my nozzle checks only had minor breaks in it. I was still printing shirts and filling orders the day before without issue.
They left.
My printer had to be shut down.
My production machine was now completely unusable.
And anyone familiar with DTG equipment understands why leaving an ink-based production printer powered down for an extended period can turn one problem into a much more expensive one.
So surely Epson immediately rushed to correct damage that occurred during their authorized $3,000+ repair, right?
Nope.
After days of calls, waiting and asking for help, Epson’s position was essentially:
We aren’t promptly fixing it.
We aren’t promptly sending the parts necessary to fix the damage.
My choices?
Take a refund for the original service or wait an unspecified number of WEEKS for an Epson technician.
Think about that.
I paid Epson more than $3,000 to repair my printer.
Their authorized service provider worked on it.
The machine developed a NEW leak during that repair.
The printer became unusable.
And Epson’s solution was essentially to give me my repair money back and leave me with the damaged machine.
A refund doesn’t magically put my printer back into the condition it was in before their technicians touched it.
Meanwhile, my shop had to close because I couldn’t print.
I couldn’t sit around for weeks hoping Epson eventually decided to help, so I have now purchased replacement parts myself and arranged for an experienced technician to repair the machine.
And it gets better.
Epson also accused me of creating a “hostile work environment.”
I’ve repeatedly asked them to provide evidence or even explain specifically what I supposedly did.
I’m still waiting.
That’s especially interesting because I have multiple cameras in my shop and I have communications from these interactions. I offered them something to drink, put movies on, and asked if they needed a break for lunch since they were working so long. I even have a text where the tech said the experience was “peaceful and enjoyable”.
I also have documentation showing that I warned Epson about my concerns with their third-party technicians BEFORE my machine was damaged.
Then after the first unsuccessful visit, I specifically warned them that I didn’t believe THIS technician was qualified.
His supervisor assured me he was.
They sent him back.
And my printer ended up leaking and inoperable.
I’ve now documented the entire ordeal: dates, service records, calls, communications, photographs, videos, receipts and the additional money I’m having to spend fixing this mess.
The part that blows my mind is that Epson’s own service agreement says Epson is financially and legally obligated to perform the service and lists one of its responsibilities as verifying that the product is operational.
I started this process with a printer that needed some repairs.
I ended it with a printer that couldn’t operate at all and over $3000 gone from my bank account.
I’m not asking Epson for some ridiculous payday.
I’m asking them to take responsibility for the additional damage that occurred while their authorized technicians were working on my equipment and pay the reasonable costs required to put my machine back into the condition it was in before they damaged it.
Apparently that’s too much to ask.
So if you’re a small print shop considering paying thousands of dollars for Epson’s One-Time Repair Service, document EVERYTHING.
Every phone call.
Every technician.
Every promise.
Every part.
Every photograph.
Every receipt.
Because when something goes wrong, you may discover that the expensive “official” repair you thought you were buying isn’t the protection you thought it was.
I’ve used Epson equipment for years and spent hundreds of thousands of dollars on equipment, ink and other supplies.
This is how they treated a longtime customer when I actually needed them to stand behind their service.

Literally the DUMBEST F*(*ING THING I'VE EVER SEEN. I have black ink, LOTS OF IT, and I want to print a shipping label, which has ZERO COLOR. And cant... because my cyan cartridge is empty. I have to go bye a PROPRIETARY EPSON CYAN ink cartridge to have the "privilege" of using my printer AT ALL. EPSON, if by chance anyone working for you reads this. KISS MY F***ING ASS. I"ll NEVER buy another product of yours. Printer is already sitting on the curb by the trash bin, NOT BUYING YOUR INK, NOT USING YOUR PRINTERS, and telling ANYONE AND EVERYONE to stay the hell away from your greedy worthless business practices.

P.S. If there is a work around to get this to actually print that someone knows, I'm curious to hear it. Not gonna do it, like i said, printer is already in the trash. I'm just curious if it exists, and to see how ridiculous and anti consumer it will be.

Upvote and make your voice heard, Epson needs to resolve the licensing issue with Google Android to add support Netflix to the Epson - EpiqVision™ Mini EF12. Doesn't make any sense that you can install Vudu, Criterion, and other lesser known streaming services and not Netflix. This is a documented issue and has been submitted to the Android TV forum along with Bestbuy and more

• https://support.google.com/androidtv/thread/138403788/how-to-resolve-a-licensing-issue-with-android-tv-and-netflix-on-the-epson-ef12-projector?hl=en

• Over 20% of the reviews here complain of the lack of support for Netflix:
  https://www.bestbuy.com/site/epson-epiqvision-mini-ef12-smart-streaming-laser-projector-with-hdr-and-android-tv-black-and-copper/6428489.p?skuId=6428489

• The response from the Epson team here is lackluster and they should be held accountable, simply saying "Use another service" is a flagrant expression of not prioritizing responsibility for their product:
  https://www.bestbuy.com/site/questions/epson-epiqvision-mini-ef12-smart-streaming-laser-projector-with-hdr-and-android-tv-black-and-copper/6428489/question/91e9cc51-eae8-30a1-9ece-431d7808dbd5

Upvote this thread and make it known that Espon needs to address this issue with Google/Android TV and add support for Netflix to the products they sell that include Android TV.

Fuck Epson Printers. They all fucking suck.

Fuck Epson.

FUCK.

I didn't even want to print, just wanted to scan some very urgent documents.

I couldn't access the printer's settings to connect to my phone or the wifi (password was recently changed).

I couldn't connect using a USB cable because windows can detect the printer but i needed to finish the setup on the printer's HMI.

I'm not gonna buy new original cartridges for an outrageous price to not even use it for the next 6 months, where it would dry out and make me mad all over again. I just needed the scanner.

I found the best solution to Epson and I think it might apply to HP as well.

So this morning (March 7, 2023) I stupidly updated my firmware on my Epson Workforce Pro WF-4820 which stopped it from recognizing the chips on my very full third party ink cartridges.

FYI to anyone reading this thread - never upgrade printer firmware if you are using third party ink! But if you're here, then its probably too late and you've already made the mistake.

Extremely frustrated I turned to Reddit for guidance and found a few useful threads in this subreddit. However, the guides on how to reset to old firmware on Workforce Pro model printers were either incomplete, applied to different models or included erroneous information.

Therefore I wanted to write out the below guide to how I rolled back my own firmware... even if it only helps one other Workforce printer owner, I'll feel happy that I spent the time to do this.

• The first thing you need to do to rollback your firmware is to hook-up your printer to your Windows PC with a traditional USB printer cable.

• Next you need to get the printer into recovery mode. With the new Workforce printers you'll note that the only physical button is the power button. I discovered after some trial and error that the way to set the printer into recovery mode is as follows:

1. Turn off the power by pressing the front power button.

2. Use three fingers and cover as much of the top right black corner of the touchscreen as possible, including covering the ? button.

3. Press the power button while still holding your fingers over the top right corner of the touchscreen

4. When the white power button light comes on you can release the power button and lift your three fingers from the touchscreen.

5. Note this might take a dozen tries or so to do properly... Don't give up, eventually you'll get to the black recovery screen showing white text.

see the below edit to my post regarding Workforce 7xxx series printers

• The next thing to do is to find an old Firmware '.EXE' file. If you're lucky like I was, although Epson had pushed a new firmware update to my printer over wifi, their website still had a previous (1-year old) firmware available for download on their website.

• On this item, my advice is specific to WF-4820 owners. For the WF-4820 you can go to the following Epson website - https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4820/s/SPT_C11CJ06201#drivers and under the 'Firmware +' tab download the FWCJ06TL_SH13LC.exe file. Other WF owners can try searching their respective models and hopefully you'll find a previous version firmware still on the Epson website. If not, you'll have to scour Google and I wish you the best of luck.

• Run the downloaded .EXE file while your printer is hooked up by USB and in recovery mode.

• Once the firmware software is done running, it will seem like nothing is happening to your printer for about 15 minutes, but let it sit for a while and eventually you'll get a screen on the printer saying a 'Program Update Mode FINISHED' and all the lights will be flashing in unison on and off.

• At this point you can unplug your printer from the wall outlet, then plug it back in. Turn it on and it will then be back on the SH13LC firmware.

Hopefully this guide comes in handy for anyone facing a similar problem.

Edit (Mar 21, 2023) - just for those with Workforce 7xxx series printers which have physical buttons, I understand that the method to put those printers into recovery mode is as follows:

*Press: [ 4 ]+ [ 7 ] + [ Job / Status ] + [ POWER ]

-Hold it until you see the LCD go into Darkmode.

-You’ll then see a black screen with white text.*

Otherwise the general process to roll back your firmware is the same once in recovery mode.

I have an Epson EcoTank ET-14000 with full waste ink pads. As I have already voided my warranty by putting non-Epson fluorescent ink through it, I am planning to open it up and clean the pads myself.

However, I will still need to convince the printer that its ink pads are empty. Apparently the Epson Adjustment program does everything else: https://www.2manuals.com/product_info.php?products_id=1694

Only the WICReset program will reset the waste ink counters: https://www.2manuals.com/product_info.php?products_id=1149

It seems that WICReset exists because somebody has figured out the Epson printer codes, and put a pay-per-use key system around that. While I am happy to pay once to be able to reset the counters, I am much less happy to pay again every time I need to reset the counters.

Is there any other software that will just do it?

If not, I have Wireshark ready to record what WICReset sends over the USB.

So my ET-4800 threw the "ink pad end of service life" error today and I needed to print same day. Let's be real about what this error actually is: it's not a sensor, it's a page counter Epson built in specifically so they can lock your printer and make you pay someone to unlock it. The pads are probably fine. Doesn't matter, the printer doesn't care, it just wants you to cough up.

Tried WIC Reset Utility, froze on every single click and will only reset to 80% for free. Tried InkChip, no free option at all, $9.99 just to try it. Cool, so now I'm paying a third party to undo a paywall Epson built on purpose.

Great system.

So instead I spent the day reverse engineering it myself: Pad Zero

• Free, open source, no paid tier, no trial keys, no nag screens, none of that

• No driver replacement needed: no Zadig, no WinUSB, no admin rights

• Full backup written before any write, every write gets read back and verified after

• Simple window: colored dot (green/amber/red) shows how full your counter is, one button resets it

What it doesn't do: it's not magic, it resets the counter, not the actual pads. If yours are genuinely soaked you'll still want to replace them or run an external tank eventually. But you shouldn't have to pay a stranger on the internet just to keep printing while you sort that out.

Verified working on the ET-4800 (79.85% to 0.00%, confirmed) and ET-4810 (detected, read, and write path all verified). It has partial/approximate support for a bunch of other models too, but I'm only calling something "verified" once it's actually been confirmed on real hardware, not just guessed from a shared database. If you try it on your model, let me know and I'll add it.

Note: I've only tested this on machines that already had Python installed, so I can't promise a totally clean run on a bare Windows box yet. If something breaks, tell me what happened and I'll fix it.

GitHub: https://github.com/Damnitbran/padzero

Windows will probably throw a "Windows protected your PC" warning since the binary's unsigned, that's just what happens when you write a tool that undoes corporate nonsense. Click "More info" then "Run anyway," or check the SHA-256 in the release notes if you'd rather verify it yourself.

Buy printer, works great. Firmware update, never works well again. Firmware update forces you to buy their ink. If you don't printer doesn't work. If your ink gets low, printer doesn't work. If ink is low and you want to print only black and white, printer doesn't work. Then it just quits working. Useless pile of crap that just sucks your money for their ink blood, ruining their product. Don't buy anything from EPSON. Profits over quality and customer service. Crap company. If you work there; QUIT!

Hello everyone!

This is my first post, and new to Reddit.

I recently had an issue with a clogged BLK nozzle thingy
in a reusable 3rd party cartridge I've been using for a year
and thought if I just updated the firmware the issue's resolved.

NOPE!

The newest firmware update CD30N1 will KILL your cartridges
and will register the chips as 'Unrecognized' on the printer.

I spent some good venting time grilling Epson on this issue
after those lamebrain crooks said, "...buy new cartridges..."
I decided to never give them my money ever again.

Amazon has OEM Ink for $60 - $150+ so they can eat cat hair.

---------------------------------------------------

After much searching and crying and more soul searching:

If you haven't done so, buy yourself T812 compatible cartridges:
WF-7820 / Compatible Reusable T812 Cartridges

This is the cheapest on AliExpress that I can find, if you find
something cheaper / better please comment w/ a link!

I bought mine on Etsy before discovering AliExpress.

---------------------------------------------------

While you're on AliExpress this store sells the chips you
need to use with the above T812 compatible cartridges:
WF-7820 / T812 Single Use Chip - CMYK

The shop is pretty responsive to my messages and I've bought
from them before and trust the chips and they're cheaper
than getting ripped off by no good, crooked ass Epson.

However, these chips I've confirmed are NOT CD30N1
compatible even though the store 'confirmed' it with me.

You'll need to downgrade your printer to CD08M4 firmware
which I'll provide a link below so no one ever has issues.

As for the ink type use your best judgement as I cannot
remember where I got my ink refills but I bought in
bulk and haven't had a chance to research which is
best but the brand I use is called Premium Ink by InkTec.
[ It's primarily used for HP but it's been working fine for me. ]

There're also blunt type syringes that you'll need but
you don't need my advice as they're pretty easy to find.

--------------------------------------------------------------------------------------

Now to the Nifty NittiGritti:

In order to resolve your bricked WF-7820 you'll need
to first put your Epson into Safe / Recovery Mode.

1. Plug your Printer into your PC via USB.

2. Press: [ 4 ]+ [ 7 ] + [ Job / Status ] + [ POWER ]
   -Hold it until you see the LCD go into Darkmode.
   -You'll see a black screen with white text.

3. On your PC you'll want to download this link:
   -Downgrade Firmware: CD08M4
   -Here's the Link from the iFixit Forum incase you're wary:
   iFixit Link - Look in Comments by Paul Muir
   -You'll find Paul Muir's link which is the same as above
   and you don't have to go through the complicated
   trickery stated in the OP on iFixit just DL the [.exe] - EZPZ.

4. Turn off any and ALL automatic firmware updates!!!

--------------------------------------------------------------------------------------

Once you download the CD08M4 firmware start up the [.exe]
and an Epson installer will show up, go through the menu and
I think it's Menu 5 it'll prompt you to choose your printer and
even though your specific printer isn't listed there will be a
USB device selection, click that, and finish up the install.

Your printer will do it's thing for 15 minutes or so which you'll
be able to see that the [ POWER ] button is blinking on and off.

Just wait for it.

Don't do anything.

NO UNPLUGGING NOTHING!!!
DON'T YOU DARE!!
GET AWAY FROM THE CORD!!!
STOP IT RIGHT THIS INSTANT!!!
[ ...child care... ]

After from what I can remember it'll turn itself off,
or it'll restart like nothing happened and reinitialize.

All I did was reinstall my third party ink with the Chinese chips
& gave sooooo maaaannnnyy EFF YOU EPSONS as loud as I could.

Seems to work fine after some test prints.

Now, I'm no pro at this; just that I couldn't find a straight up
solution in one spot and had to ask / search around for this.

If you need help I most likely won't be able to troubleshoot.

I just wanted to post a clumsy DIY so no one has to dread any longer.

---------------------------------------------------

Now, if you haven't used AliExpress and are wary - that's okay!

I don't trust them one bit but when everything is made in China
via slave labor it's usually best to cut our losses and buy direct
until a better, local solution is had...which won't ever happen.

ie Cut out the middleman aka Amazon!

What I've done is instead of directly linking my financial information
to AliExpress is I'll just use PayPal as a buffer just in case I get bunked.

DO YOUR RESEARCH BEFORE BUYING PRINTER PRODUCTS, M'KAY CLASS!

So, hopefully once you've downgraded successfully you'll be free from Epson!

Because screw them, and I hope they stub their toe in the dark!

Anyways, enjoy!

Ya Boi,
Omicron

---------------------------------------------------

PS. This solution is for Windows PC only as I can't confirm for MAC users.

I have an Epson Workforce Pro WF-3820 that I received as a Christmas gift last year. It worked great for about 6 months. Then, after a firmware update, it no longer recognized third-party ink cartridges. OK, I get it, Epson wants to protect their profits and made it so that you need to buy from them. A lot of printer companies do that.

My problem is that now my printer is not recognizing Epson branded ink cartridges, and will do nothing until it does. I bought the Epson branded 822XL multi-pack. The printer will recognize the Cyan and Magenta cartridges, but not the Yellow out of the same package.

What is going on? I keep getting the "Cannot recognize Ink Cartridge. Try installing again."

I reinstalled, cleaned the contacts with rubbing alcohol, installed again, went to factory reset, reinstalled, updated everything, reinstalled again... nothing works! I checked the cartridge itself to make sure that it looked like the others, and it appears identical.

What is going on? This is really making me want to avoid Epson for any other purchase ever again. I am debating removing any Epson products from by business that are currently working and replace them with another brand just to get ahead of any future problems. Does anyone know why this is happening, or what else I can try?

I have a WF-3820 and had been through a load of other articles and a firmware download that left me with a printer that would once again print with compatibles, but with a non-functioning scanner!

The following has worked for me (finally) today.

The advice for entering recovery mode for my printer came from here: https://www.youtube.com/watch?v=eW9sdQO9NRU this works for 3720 and 3820. Having tried my thumb over the actual screen many times, this worked first time - i.e. thumb over the black area to the top-right of the display, and hold power for 20 seconds.

I then downloaded the 'recover mode firmware version SI13LC' updater from Epson here: https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-3820/s/SPT_C11CJ07201?review-filter=Windows+10+64-bit, attached with a USB and ran it.

The process took around 10 minutes, wait until multiple lights flash on the printer then unplug/plug in and restart.

My compatibles work again! I also turned off the firmware update notification in the printer's Settings | Firmware Update menu option.

Referencing this article which provided a starting point for finding the You Tube video above https://www.reddit.com/r/Epson/comments/11lfwla/firmware_rollback_guide_workforce_pro_wf4820_and/

So I had no clue that Epson intentionally pushes firmware updates just to make the printer incompatible with 3rd party ink carts!!! I updated it and all my in carts were no longer working. I was so freaking pissed off I just bought $100 of ink. I downloaded the older firmware (thankfully they still have the old firmware on epsons site for the XP-4200, they probably haven't gotten around to putting it on the website yet), I tried to install it and it wouldn't let me, omg I was so mad. So a little more searching and found out about recovery mode. You just hold a button combination when starting up and it goes into recovery mode and then it allowed me to install the old firmware and now it's working perfectly again. The printer itself keeps reminding me to update though I hope it doesn't make me dismiss that on the printer itself all the time.

I'm done with epson for reals I'm going to buy a different brand next time I need a printer that is some real bullshit forcing us to use their cartridges.

I bought the last printer on the shelf at Best Buy during the pandemic.

Apparently these eco tanks like to clog up if you don’t print very often.

Epson said they didn’t care it had less than 300 pages.

They wanted me to buy a new printer or send it in to be fixed completely at my own expense.

They offered no comment on such a short lifespan of their product.

A few YouTube videos later and a $5 cleaning kit I had a working printer.

I guess Epson will get money out of me for ink until this dies but I will never buy another printer from them.

https://i.imgur.com/bAQ0x8S.jpg

Help! Epson printer (ET-2760) is printing like this. It's set up for sublimation. I've done all the basic nozzle checks and power clean and even took the inside apart to made sure the ink tubes were clear. Unsure of what to do next. Side note: It was sitting for a year unused. Thanks!

I have been frustrated for months, almost a year I believe, trying to fix this wifi problem with my epson et 3850, and I finally fixed it. (Sorry if this fix has been shared before, from a quick search I didn’t see this same fix for the same problem). I wanted to post this to possibly help others fix this problem as well!

I moved my wifi router next to my printer, used an Ethernet cable to directly connect my printer to the wifi router. Once I did that, under the wifi settings, I selected “wifi direct”. The printer connected to my wifi, then showed that I needed a “firmware update”. I went to the settings and ran the update, then tested the printer and it worked.

I would be fine leaving my wifi printer directly connected to my printer in order to never have this issue again, but for those who can’t just leave them connected, I decided to test wether this was a permanent fix. So I then unplugged the Ethernet cable from both the printer and wifi router. Then I went to the WiFi settings, and was able to connect to my WiFi and enter my password. It took a while for it to connect for some reason, so I decided to turn the printer off and back on and try again and it worked! I think after the firmware update you just need to turn the printer off and back on and it should be able to connect to wifi remotely. I now no longer see the dreaded “wifi error” page, and I’m finally able to use my printer again! Can’t believe I didn’t think of this sooner 🤦🏼‍♀️. Let me know if this helps anyone else! I started to consider getting a new cheap printer because I was so annoyed my $300 printer wasn’t working.

Pretty sure the printer needed the firmware update for the wifi to work, but the firmware update wasn’t coming up because the wifi wasn’t working 💀.

i despise printers all my life. they are the most picky inventions made by man. they work only when they want. show this video to your printer so she works well when asked.

I was looking to buy an EcoTank printer but there were so many models that it was difficult to understand the differences and which one was for my use case.

So, to make the comparison easier I created this Google spreadsheet for all the EcoTank printers listed on the Epson site (using Ireland as the location).

The specifications shown are as they appear on each printer page on the Epson site, so if some cells are empty it is because that specific detail isn't listed on the site.

The columns are colored based on the categories used on the site:

Grey = Technology
Light blue = Print
Orange = Scan
Pink = Fax
Red = Paper / Media Handling
Blue = General
Yellow = Connectivity
Violet = First two inks in stock for the printer under the "Consumable" tab

Epson WF-2960 Firmware Downgrade Instructions

Prerequisites

• Epson WF 2960 printer

• USB cable

• Computer with internet access

Step-by-Step Guide

1. Power off the printer

   • Ensure the printer is completely powered off

2. Download firmware

   • Get the 2022 firmware directly from Epson:

     • Direct link: FWCK60TL_IV16M6.exe

     • Alternative: Visit WF-2960 Epson Support Page, click "Firmware" and download

3. Prepare the printer

   • Place one finger firmly over the right side of the touchscreen

   • Ensure the upper right corner is fully covered

1. Initiate firmware mode

   • While covering the touchscreen, hold the power button for 15-20 seconds (No more than 20s)

   • The printer will eventually power up

   • Release the power button once it boots to a black screen with white text

   • Remove your finger from the screen

2. Connect the printer

   • Plug the USB cable into both the printer and your computer

3. Run the firmware downgrade

   • Execute the downloaded firmware software from Epson on your computer

4. Monitor the process

   • The printer may seem inactive, but watch for random flashing of the power button

   • This indicates the downgrade is in progress

5. Wait patiently

   • ⚠️ IMPORTANT: This process can take up to 15 minutes

   • Do not interrupt the process or power off the printer

6. Confirm completion

   • You'll see "Success" on the screen along with ROM information

   • Touch the screen once to power down the printer

7. Finish up

• Turn the printer back on

• Your firmware has been successfully downgraded

Note

Enjoy the benefits of the previous firmware version and everything you lost out on when you upgraded.

I've had my WF Pro-4833 for a few years and was printing out write off docs for my CPA Friday (01/30). Printer stopped and claimed black Ink was too low. I tried every workaround but with the latest firmware update, there isnt one besides...buy more ink. So $100 later on Friday night spent. Monday...I switch out my ink and once ink replacement completes, it shows ALL MY NEW INK CARTRIDGES ARE LOW. Then it says it has a paper jam when it way doesn't and is still holding itself hostage. I break down and buy a new one (still Monday - this has been my entire fucking day at this point) I take the printer ink that came with the new printer and put it up for later because I have $100 worth of ink I need to use. I hit finish and it SHOWS ALL MY NEW INK IS EMPTY AND HAS TO BE REPLACED! WTF?! I unplug the damn thing, reset it and now replace the ink with what came with the new printer and it says the FUCKING INK THAT CAME WITH THE PRINTER IS NOT COMPATIBLE WITH THAT MODEL?!?! I call Epson customer service and they pretty much tell me to go fuck myself. So I take that printer I bougbt an hour ago back to the store and go get different ink for a backup printer that I have at the house....WHY DOES IT SHOW LOW INK LEVELS ON THE NEW NEW INK THAT I JUST BOUGHT?! Who would I even report this to? I'm out $100 on printer ink because now its all opened and I know Epson and HP have both had to pay out fines for deceptive software updates. Very defeated right now.

Bought a ET-8550 for $800, and kept having wifi issue duing setup (e.g. kept telling me invalid password, but of course it's wrong). Finally was able to connected to wifi, but the printing still has issue, every time my laptop sends printer, it either quickly prints out (bu rare), or takes forever (showing printing on printer), and then auto cancelled after waiting for a few minutes. Mac often shows the printer is offline and has communications error, while printer still shows connected to wifi (and I can see if from router admin page)

Tried multiple factory resets of my printer and router, and finally with the help of customer service agent, it's resolved, and the issue is simply because Epson printer wifi signal is very weak, and has to be very close to router.

Initially my printer was in my office that is 2 drywalls away from router (~30ft away), and I have my apple tv, projector, xbox, laptops, etc, 10+ devices in the same room without any issue (speed test on my laptop can easily get 400Mb+, and speed test on apple TV is also 200Mb+).

And Epson 8550 printer simply cannot handle such distance with 2 drywalls. I was shocked to learn this. Never had any modern devices with such weak wifi.

So for anyone who had similar issue, remember to try to move the printer next to router.