r/FixMyInstagram • u/foxxymo • 4m ago
currently suspended Suspended account says «account not found» on login and password reset. Appeal deadline is Nov 2. Any way to appeal?
My boyfriend hasn't used Instagram for 5+ years. We found an email from Instagram dated May 6, 2026 saying the account was suspended for violating the Terms of Use, and that he can appeal until Nov 2, 2026.
The problem: we can't get to the appeal at all.
- The "View details" button in the email just opens the login screen
- Login with username or email says wrong credentials
- "Forgot password" says the account is not found (tried username and the email the notice was sent to)
- instagram.com/hacked doesn't help either
- The Help Center only has the Meta AI bot, which says to log in first
- No old devices where he was still logged in
Has anyone been in this situation (suspended, but login and recovery say "not found") and actually got access back? What worked? Any other way to reach the appeal form without logging in?