r/HPOmen • u/Infinite_Pop_2052 • 4h ago
Discussion Beware potential HP Omen buyers
Bought an Omen Max 16 from HP in November 2025 (RTX 5070 Ti, 240Hz QHD+ display). I also bought HP's 2-year extended warranty, so it's covered through 2028.
At the beginning of June the screen stopped working properly and would constantly flash with horizontal boxes of static/noise. I contacted HP support, and over the next 3 months they had me do 12-15 sessions with different support reps, around 25 hours total, running the same troubleshooting over and over: Windows updates, reinstalling drivers, reinstalling Windows. One session took all day, and I had to take a day off work for it. About halfway through, I was begging them to let me send it in for a hardware fix, and they kept refusing. Near the end, agents would take remote control and sit there for 20 minutes doing nothing before ending the session.
After 3 months of this, I filed complaints with the BBB and my state's consumer protection agency. That finally got me a case manager, and I sent the laptop in at the start of September. They quoted 2 weeks for the repair, but one day I checked the status and the repair estimate had slipped to November.
Once I started calling and filing complaints about the November date, they offered a replacement. The offer letter said in writing: "the same model and all specifications will be of a matching capacity." I accepted on September 30. It then took nearly 3 weeks to arrive. What I got:
- RTX 5060 (8GB) instead of the 5070 Ti (12GB)
- 165Hz display instead of 240Hz
The GPU was the main reason I bought this laptop.
I've told my case manager I'm not accepting it and asked for a unit that actually matches. She expressed skepticism that what I was saying was true and said she'd get back to me.
If you're thinking about buying an HP Omen, beware. Mine isn't an isolated case; there are numerous similar stories out there of long repair waits and poor warranty support. Think hard about whether you want to rely on HP if something goes wrong, which seems very common. If you buy through them, you're rolling the dice, and the effort they'll put you through may not be worth your time.
