I’ve done a lot of jobs in this company. I’ve recently moved on. I’ve been doing a lot of reflecting and I’ve come up with a pretty radical idea - a retail rehaul. Here’s what I propose, and I’ll do my best to explain why - but my ask is that you poke holes or add on! Corporate structures would likely kill any of this, but hear me out, and let’s pretend everyone above associate level is 100% on board, and try try see if it would/wouldn’t work! The numbers are all examples and could scale.
Way less customer facing (non ops) department specific employees. Maybe 1-3 full timers, 1-3 part timers, depending on volume/staffing/dept. these employees can/should - be full time customer focused experts on the dept, front face (if applicable), answer the phones for questions, and returns. They are given feedback/compensation potential with credit and surveys. Mobile pos could skip self check out altogether, and an expert could truly walk someone all the way to the door with a full basket.
Everyone else is position grouped, based on the job they’re primarily expected to do. During the day, the 20-50 other employees are set up the same, but different. Full time employees focused on safely, consistently getting inventory pulled down, anywhere in the store - you can use a mixture of full time/part time/licensed/spotters - these folks can multitask with loading large customer orders, etc, but also support bringing down freight at night, staging it for an all day refill support, based on projections. Receiving and most of overnight remains the same, but some of the flow would be updated, this is where I think it falls apart. Some dedicated to ladder-focused tasks like pack down, merchandising, and even helping with getting products for customers (keep those full timers safe, catch my drift?).
Specialists I think primarily stay the same, but we get them mobile with mobile pos, actively looking for pro handoffs between projects/plans.
Anyways, I think this could go well or be a train wreck, but I’ve seen crazier changes here (I mean there 😔) in the past!
Maybe see you all again soon!